Trusted Agent profile · London
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat service and helpful advice
Dear Sandhya Ch We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJames and the Leaders team are brilliant! Very professional, pro-active and ever so helpful. James is always available, even at short notice, can’t recommend him more!
Matty Deighton, we're happy you found our staff to be so supportive during your experience here at Leaders Estate Agents Forest Hill.
5/5
GoogleIn a process of enquiring for a flat, but so far service was excellent and Selwyn was very responsive and accommodating. Can recommend Leaders to anyone!
Hello Jakub S, thank you; we appreciate your feedback!
5/5
GoogleSo far, this has been the best agent I have rented with. Right from viewing till I moved in, James resoonded to my queries and clarified everything. The customer service rendered was top notch and I hope that any property I will rent/buy in future will be through leaders. Thank you James!
We appreciate your positive review about your recent experience with us!
5/5
GoogleI can’t recommend Leaders enough - Riz was absolutely brilliant, as was Nikki. They are all very knowledgable, professional and managed the sales process with ease - always responsive, patient and full of great advice. My sister had already recommended Leaders from their purchase, and they still managed to exceed our expectations!
Hannah Stubbs, we're so glad that we were able to go above and beyond your expectations!
5/5
GoogleSelwyn was very responsive and helpful in arranging a viewing of a property I was interested in. I haven't gone through the entire rental process with them, but so far have been very pleased.
Chloe Smith, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleI had a fantastic experience working with Selwyn as my property adviser. From our very first conversation, he was professional, knowledgeable, and genuinely committed to helping me find the right property. What stood out the most was his …
Hi Jojo Joseph, Thank you for taking the time to review your recent experience with our Leaders … More
5/5
GoogleLeaders were recommended to my husband and I. As we were relocating we needed someone with good local knowledge to assist us and Caitlin was outstanding from the initial enquiry right up to moving day. She was very patient with us (my husband is very picky!) and made the whole experience extremely pleasant. Thank you Caitlin, I will not hesitate to recommend yourself and Leaders in the future.
Hi Caprice, thank you for sharing your positive experience! We are glad we were able to provide you with great service.
5/5
GoogleReally great service from the Forest Hill branch. Received some very helpful advice on what could be done on my flat to maximise the rental. Everything that I needed to organise to be able to rent, was clearly explained, and I have been helped every step of the way. A special thanks to Jenny Holland, who has always been there for me, and has given me great support.
Hi Toby, we are so pleased you enjoyed your visit to Leaders Forest Hill!
5/5
GoogleHarrison was extremely helpful, he was patient and gave us plenty of time and helped us form our decision. Would highly reccomend this branch.
Seb Sp, we are very happy we could provide you with a positive experience!
5/5
GoogleThe team at Leaders led by Selwyn, Mohammed, and James were absolutely fantastic from start to finish. From finding me my perfect home just to my specification, and supporting me every step of the way, the process was seamless. Highly recommended.
Hi Justin Maroy, we are very happy to have provided you with such a positive experience!
5/5
GoogleLillie and selwyn have really helped me with my experience working with leaders! They deserve a lot of recognition
Dear Benjamin Lee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Selwyn Pacheco
5/5
GoogleThanks to Selwyn, he listened to our requirements and accommodated it to the best of his abilities. Very friendly and professional. Thanks again Anna and Ed
Anna Rudnik, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!
4/5
GoogleGreat service, one of the most quickest response I have ever seen from any agency. Shout out to Selwyn Pacheco for such quick responses. Hoping to get a good property from them in future.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleLeaders and particularly Selwyn Pacheco have been very helpful with finding me a new flat. Emails and calls have been answered promptly and efficiently. Understanding was shown when it became necessary to move out of my current flat (managed by Leaders) within a few months.
William Lockwood, reviews like this give us motivation and help us ensure we provide high-quality care. Selwyn Pacheco, Leaders Forest HIll
5/5
GoogleSelwyn was extremely helpful and hands on since minute one. He catered our needs in a timely manner, making the process much smoother.
Federico Arguiñarena, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!
5/5
GoogleMy experience with Leaders was very professional from the start. Selwyn was in regular contact with me and arranged a viewing that suited me and my shift constraints. He was really enthusiastic when he showed me the beautiful property. He then communicated regularly with updates and as and when I needed them. Couldn’t have asked for a better estate agent!
Dear Stevi Angove! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleSelwyn was fantastic in helping me view a property. His timeliness, promptness, transparency and support with all questions, queries, etc. was great and it's the best customer support I've had during my search. If you get support from Selwyn, you'll be lucky.
Ines R-roda, thanks for your praise and kind comments about our team.
5/5
GoogleTogether, Selwyn and Macy exemplified exceptional teamwork, creating a seamless experience that made me excited about the prospects of moving into the new property. Their dedication to customer service truly sets them apart, and I can’t …
Dear Davy Castro, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. … More
5/5
GoogleAnother tenant quickly found by Leaders . Once again Selwyn was my main contact and he has always managed to put forward good tenants, arranging the checking in and out of tenants, a very profesional, helpful and efficient member of the team, and a delight to deal with. I have happily used leaders for some years and will no doubt be using them next time around
Tim Carter, thank you so much for the positive review!
5/5
GoogleHad the best experience renting from leaders Forest Hill! Made the process so easy. Special mention to James who was so lovely.
Abigail Maddison, it's experiences like yours that really keep us motivated!
5/5
GoogleSelwyn was amazing - super professional and always available to help with our queries. He made the process of renting our flat smooth and provided great support with our references process. Can't recommend Selwyn and Leaders Forest Hill enough
Stefano Mengoli, we're happy to hear you had such a positive experience with our team!
5/5
GoogleWe were lucky to meet Nikki when looking for a new home - she was an absolute pleasure to work with. She responded to all of our queries promptly and was able to advise us throughout the whole process. I'd highly recommend Leaders in Forest Hill, and Nikki in particular who made a painful process, seamless and stress free. Thanks Nikki!
Hello Hannah Breslin Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleSelwyn has been great - very responsive to queries via email and very helpful and supportive of our application to rent. Highly recommended!
Kate Lee, we really appreciate your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
