Trusted Agent profile · London
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMacy and Selwyn found me excellent Tenants! Recommend all Landlords in Forest Hill
Hello Ty Rellz Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleSelwyn was great - he listened to my needs, provided great advice and was vital in helping me secure a room. Mohammed was super professional - he showed me around the house and answered all my questions. Thank you both I really appreciate all your help!!:)
We appreciate your positive review about your recent experience with us!
5/5
GoogleBecause of Selwyn from the Leaders Agency, I was able to quickly and easily secure a studio flat of my own. Selwyn was able to answer all of my questions properly and he made the whole process very smooth and efficient. Not to mention he was also very friendly and I felt at ease. Definitely will recommend Selwyn and the Leaders Agency!
Lovette Jazmin, we are very happy we could provide you with a positive experience!
5/5
GoogleWe've been using Leaders in Forest Hill for the last 10 years to rent out our property. We have found that Selwyn and the team have been first class in their support, advice and expertise.
Sudip Dey Chowdhury, thank you so much for the positive review!
5/5
GoogleLillie and Selwyn really helped us with our renting journey!
Dear Jacob We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn
5/5
GoogleTim is has been such an incredible help for us, we really wouldn't have anywhere to live without him. Excited to move into the new place and so far really impressed by the quality and value of leaders in comparisson to some bad experiences we've had moving to south London. Tim really went the extra mile and made us feel supported!PositiveResponsiveness, Quality, Professionalism, Value
Verity Hobbs, we're happy you found our staff to be so supportive during your experience here at Leaders Estate Agents Forest Hill.
5/5
GoogleI had a great experience with Leaders Letting & Estate Agents Forest Hill. I've had the chance to work with Selwyn who was always very present, responsive, with a brilliant rapport. He was very kind to show me a viewing after hours. A SPECIAL THANKS to Selwyn for making a much desired agreement come true. This meant a lot. Top Agent!PositiveResponsiveness, Quality, Professionalism, Value
César Massalana, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
5/5
GoogleForest Hill Leaders were great during my house purchase, particularly Jenny, who kept it all on track. I was always able to speak with someone and when they advised they would call back they did . Very reassuring during a first time purchase. I know they worked very hard for both sides during the transaction and I’m very grateful to have now moved into my first home. I’m still in contact and they have been helpful suggesting contacts in the area, electricians, builders etc which is invaluable as I’m not from the area. I would definitely recommend and look to them for future moves.
Hi there, thank you for taking the time to leave a review. We are delighted you were happy with the service and would recommend us!
5/5
GoogleSelwyn was excellent, he was attentive and insured that he was available to us every step of the way. I will say that he’s one of the few real estate agents that has offered this level of service.
Sam Boore, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
GoogleHow refreshing to find such a professional and utterly efficient Estate agent. From start to finish David Lewis and his team have been attentive, efficient and professional. David really listens and he shows upmost care ...making you feel like a VIP client. Thank you! You made our move, especially during these very worry times, so much easier. We feel safe knowing you are looking after us during our tenancy. We can’t thank you enough!
Hi Sara Kessel, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Forest Hill
5/5
GoogleSelwyn was incredibly helpful throughout the whole process of securing a flat. He answered all of our (many!) questions with patience and expertise. He was also extremely quick at getting back to us and always very responsive.
Hello Gemma B, thank you; we appreciate your feedback!
5/5
GoogleExceptional service. Selwyn & team at Leaders have been incredibly helpful with renting out my flat. As a first time landlord who is also managing an overseas move, I feel very supported: clear, timely communication; step by step walk-through of what needs to be done; putting me in touch with contractors for ad-hoc work on the property; generally going above and beyond to make the process as slick and low-stress for me as possible. Thanks guys! 😊
Sarah A, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleQuickest estate agent we have dealt with during our house search. Friendly, professional and fair! Selwyn is quick to answer any questions and the Leaders online platform is clear and effective!
F Winkelmann, we're so glad that we were able to go above and beyond your expectations!
5/5
GoogleJames and Selwyn manage properties so well! Would recommend to any portfolio Landlords :-)
Dear Nia Belfon We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleSelwyn has been prompt in responding to any queries we have had and has kept us up to date with our progress through the letting process. Been impressed so far with the service.
Jon Pocock, we really appreciate your positive review!
5/5
GoogleI have been both a landlord and a tenant with Leaders Forest Hill, all I can say is Perfection. If you want an agent that is Professional, Honest, Reliably then don't look know further. My children have now moved back into the property I was Letting, but I was a very challenging, demanding landlord and no matter what I requested both David and Linda went above and beyond to keep me happy. The pair of them show true class in customer service, very knowledgeable and I would recommend to all.
Thanks, much apperciated. We do our best to help educated both Landlords and Tenants. David Montero (Branch Manager)
5/5
GoogleI cannot fault the lettings team at Leaders at all, they've been amazing. Selwyn has especially been impressing me with his level of communication, he replies to emails and calls in a good timely manner and has kept us up to date regarding …
Dear Nat Monteith Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleSelwyn Pacheco has been extremely helpful with our search for a property in London. He has been great with communication, speedy with responses. His transparency made us feel comfortable, trustworthiness is so important during the stressful period of house hunting. Thank you!
Maysoon Matthysen, we're glad you had such a wonderful experience with us!
1/5
GoogleAwful service, lazy staff. Slow to reply. They have no issue leaving tenants without basic utility's such as heating or gas supply for weeks. There is no urgency to their sparse service. Awful letting agent , try to avoid
Please contact us at 020 3478 9310 when you have an opportunity, and we will be more than happy to try and turn your experience around. Thank you for letting us know about your recent visit to Leaders Estate Agents Forest Hill. We appreciate you bringing this experience to our attention. If you are willing, please contact us at 020 3478 9310 so we can work towards a resolution. We look forward to hearing from you.
5/5
GoogleSelwyn manages and finds good Tenants for me :-)
Hello Ebenezer Atanda Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco
5/5
GoogleGreat experience, thanks to Selwyn and Lillie for being so hopeful with the move.
5/5
GoogleLeaders in Forest Hill provide exceptional service with a professional team that genuinely cares about their clients. They made the whole process smooth and stress-free, ensuring that every detail was handled with precision. It’s clear they have a deep understanding of the local market, and their commitment to customer satisfaction is unparalleled. Their attention to even the smallest aspects is impressive, nothing slips through the cracks. If you’re looking for a reliable letting agent, Leaders is a top choice. Truly a team that goes above and beyond, even in the most 'unexpected' ways.
João Emmerling, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
GoogleI have had a great experience using Leaders Letting & Estate Agents Forest Hill, from finding potential properties to helping me negotiate an ideal contract, the team were always available when I needed and communicated how each part of the whole process would move forward. They also profoundly understood the housing market in my area, which allowed us to get an incredible insight of the deals that we’re possible which exceeded my expectations. The customer service throughout the process has also been second to none. I would highly recommend to use Leaders Letting & Estate Agents Forest Hill in the future if you was looking for a property in your area or for any other enquiries regarding the property market as they have been great assistance.
Dear Lucas Salmon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSelwyn has been an absolutely fantastic help while we search for a flat - we-very enquired in many places, and he has been by far the most helpful and communicative agent we've met!
Alison Elliott, we're happy you found our staff to be so supportive during your experience here at Leaders Estate Agents Forest Hill.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
