Trusted Agent profile · London

Leaders London reviews

★★★★★ Excellent

1,273 reviews across 1 platform

9-13 The Facade, Devonshire Road, London, SE23 3HA

Part of Leaders, see every office.

Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

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4.9 / 5

1,273

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Selwyn was so great to work with when we were searching for our flat. The Flat we viewed through him and leaders was the nicest one and the process of getting our paperwork and references done was so quick and painless. He is so quick to reply to all queries and always available to help! We’re so happy we went through leaders and if you use them in Forest Hill then definitely ask for Selwyn!PositiveResponsiveness, Quality, Professionalism

Helena · 11 January 2021

Agent replied

Hi Helena Hughes! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Leaders Estate Agents Forest Hill

5/5

Google

Selwyn and Chrissie manage my flat very well! Been with them for over 20 years :-)

David · 8 August 2026

Agent replied · 22 August 2026

Dear David Gatliffe We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco

5/5

Google

Riz was absolutely amazing, made us comfortable every step of the buying process, keeping us timely informed and reassured throughout.

Manuella · 13 March 2026

5/5

Google

Selwyn did a great job at helping to set up a viewing super fast and answer all questions, definitely put me at ease. Mohammed was timely arriving to the viewing and helped answer any additional questions we had with a lot of attention and care. Thanks so much!

Emma · 20 February 2024

Agent replied · 19 June 2024

Emma Pocock, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!

5/5

Google

aleyna has been great help. highly reccommend

Ho · 4 October 2026

Agent replied · 11 October 2026

Hi Ho Votan, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Selwyn Pacheco

5/5

Google

Selwyn was my agent. I had many issues and mistakes that I made or had along the way but I was shown understanding and patience the whole way. I'm greatly appreciative of the hard work he put in and the rest of the team too :)

Aaron · 21 March 2024

Agent replied · 19 June 2024

Aaron Fuller, we're so glad that we were able to go above and beyond your expectations!

5/5

Google

I have been renting with Leaders for 2yrs now. The service they provide is second to none. My agent Selwyn was so incredibly helpful, kind, the epitome of professionalism. He couldn't have done enough. The same for Caitlin my property manager, on the very odd time i've had an issue she has resolved it so quickly, her communication has always been brilliant and again the epitome of professionalism. Couldn't say enough good things about the people at this branch!

Annabelle · 30 January 2020

Agent replied

Thank you very much for your positive review!

5/5

Google

Aleyna from leaders estate agents recommended

Konami · 4 October 2026

Agent replied · 11 October 2026

Hello Konami Street Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco

5/5

Google

Selwyn has been excellent from the start. Normally looking for property is a really tough process, but his approach has made it pain free and easy. Can’t recommend enough.

Will · 22 December 2024

Agent replied · 25 December 2024

Dear Will Lynch Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have had the best experience with leaders, they managed to let my property within a week of it being on the market despite the hard time of year. Super impressed, especially with Aleyna, Macy and Selwyn. Would definitely recommend renting your property with Leaders!

Fabio · 13 December 2025

Agent replied · 13 April 2026

Dear Fabio Nunes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Selwyn Pacheco

5/5

Google

Aleyna saklav has been helpful

Fahim · 4 October 2026

Agent replied · 11 October 2026

Hello Fahim Ahmed Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco

5/5

Google

I've been dealing with Lydia and I must say she's been amazing at helping me resolve issues I've had at my rented property. Some past experiences with other letting agents have left a lot to be desired, but the team at leaders, specifically Lydia, is always so helpful. I always get a response in a timely manner and no request or query is too much trouble. Thank you Lydia for taking the headache out of living in a rented home. You're an asset to the team :)

Lauren · 26 December 2018

Agent replied

Hi Lauren, thank you so much for taking the time to share your positive experience of renting through Leaders! we're thrilled to read that you have found the staff to be so supportive during your Tenancy. I will ensure that your comments are passed onto Lydia to make her aware of your gratitude and appreciation. Kind Regards Joe Gilliland Customer Care Manager

5/5

Google

Leaders Forest Hill branch have been excellent in their service. I had a very short time frame in my move (5 days) and the team at Forest Hill made the transition into my new home very easy. Both Selwyn and Michael were on hand at every point I needed assistance or had a query. Furthermore, they provided a thorough explanation of the process and agreements and I was left feeling very at ease with the whole thing, when moving can be quite stressful. Jenny was also very helpful when it came to understanding and completing the administration and contractual process. I could not recommend the team at Leaders, Forest Hill enough.

Charlie · 26 December 2018

Agent replied

Hi Charlie, we are so happy to read such a great review about Leaders Forest Hill! We are so pleased to read that Selwyn and Michael have been able to provide you so much support throughout your property search, application and move. We understand what a complicated and stressful process this can be so are glad to hear they were both able to make you feel at ease throughout. We will ensure your comments are passed onto Selwyn and Michael who I am sure will be thrilled to read such great feedback about their service. Kind Regards, Leaders

5/5

Google

I'll paint a picture for you. I had probably visited over 20 flats, most of which did not look anything like the photos on estate agency websites. Moreover, the majority of the letting agents I met with were either unkind, didn't want to be there, or as trustworthy as used car salesmen. Then, I came upon a listing (which was accurately represented) and the two agents I worked with James and Selwyn were the best. They worked out a great deal for me, and made sure I was happy with what I was getting. Not to mention Selwyn worked on my deal until 10pm the same day I viewed the property. If this doesn't represent quality service, I'm not sure what does.

Jaxon · 26 December 2018

Agent replied

Hi Jaxon, we're so glad that you had such a wonderful experience with James and Selwyn during your experience with the Leaders team at Forest Hill. As a business we recognise the importance on providing a high level of customer service and are delighted that Selwyn and James have been able to provide you with such a great level of service and also that they have been able to go above and beyond where necessary. We will ensure that your comments are passed onto them both. Kind Regards, Leaders

5/5

Google

I have been using Leaders for many years now. They are helpful, friendly and professional. I've found them to often go beyond what one would expect from an agent, to deliver a superlative service to both me and my tenants. They have lots of competition in the lettings market but I think they stand head and shoulders above the rest, Their lettings team is really strong - particularly Lydia, who seems to get things done at the speed of light!

Cindy · 26 December 2018

Agent replied

Hi Cindy, thank you so much for taking the time to leave your feedback. We strive to please our customers and we are delighted you have been happy with our services over the years. We'll be sure to pass your feedback on to the team.

5/5

Google

We have had a great experience with Leaders. Initially Selwyn enabled us to find the perfect place to rent - we like it so much we have been there for four years! Additionally Selwyn was extremely helpful and ensured the process was quick and hassle free. Another special mention goes to our property manager Amie, who always responds quickly and gets things sorted out. Particularly useful for times when washing machines break or keys get jammed in the door... Thank you Leaders!

Anna · 26 December 2018

Agent replied

Hi Anna, thank you for taking the time to leave us such a wonderful review. We strive for 100% satisfaction, so we're delighted to see you had such a positive experience at Leaders Forest Hill. Please don't hesitate to reach out to us if there's anything more we can do.

5/5

Google

I was referred to Leaders through a friend and even though they were not the most local estate agent, they did a great job of marketing my place. I found their staff to be welcoming, friendly and enthusiastic, and most importantly they were really thorough with everything. Compared to the other estate agents I spoke to, Leaders were the least pushy and 'salesy' of the lot, and I found them to be very down-to-earth. They also sourced a tenant for me quicker than expected, so I'm really happy with the service I got. I'm an overseas landlord so clarity and speed of communication is really important to me. My property manager Amie has been really great with keeping me up to date with things and alerting me of any issues. I couldn't ask for better service!

Jim · 26 December 2018

Agent replied

Hi Jim, thank you so much for taking the time to leave a review and for such kind words. We are delighted that you have been happy working with our team and we will be sure to pass on the feedback.

5/5

Google

Moving to London for the first time and was helped through the difficult process by Selwyn. He was very attentive to my needs as a tenant and even went so far as to respond to my questions out of hours in a very personable and prompt manner. Highly recommend that anyone looking to rent in south east London use Leaders, and would like to especially thank Selwyn and his colleague Michael (who kindly showed me the property and answered all questions without hesitation) for their help. Selwyn was professional and very quick off the mark, helping me secure accommodation on an extremely tight deadline. Admin fees are extremely competitive compared to other Lettings agents, and Leader's position as a nationwide company made them a trustworthy and secure option. Thank you Selwyn!

Luke · 26 December 2018

Agent replied

Hi Luke, thank you for taking the time to leave us such an excellent review. Here at Leaders our staff always aim to deliver the highest level of service wherever possible and we are so happy to read that Selwyn and Michael within the Forest Hill branch have been able to do this by providing you with such exemplary service to you throughout your dealings with them. We will ensure your comments are relayed onto Selwyn and Michael who I am sure will be thrilled to read such kind words about them. If there is anything else we can do for you at all, please do not hesitate to get in touch. Kind Regards, Leaders

5/5

Google

We had the pleasure of dealing with Selwyn whilst we were looking for a new rental property. Having had a poor and stressful experience with our current estate agents, Selwyn was a breath of fresh air. He was attentive, dedicated, and genuinely passionate about helping us find a property that was perfect for us and within our budget. We felt that he consistently went above and beyond to make us feel valued, and he is truly a credit to Leaders. Thank you Selwyn!

Lisa · 26 December 2018

Agent replied

Lisa Edwards, thank you for your kind words and this wonderful review!

5/5

Google

I initially met Selwyn of Leaders - Forest Hill, when he showed my husband and I around a flat. It was immediately apparent that he was a nice guy, and not at all interested in being a typical pushy letting agent. He was informative and seemed genuinely interested in what we were looking for. A week later we put in an offer on a property to let. Selwyn was out of the office that day but set up a WhatsApp group to communicate with us through. Every question we had over the following 6 weeks was answered immediately. After we moved in, we were messaged again asking whether the flat was ok. I've never experienced this level of attention, and having the lines of communication open made our move incredibly smooth. Thank you Leaders and Selwyn.

Leanne · 26 December 2018

Agent replied

We appreciate your positive review about your recent experience with us!

5/5

Google

I have been using Leaders for a few years and always get amazing service, James and his team are always there to help with any needs and take great care. I would highly recommend their services.

Sabrina · 19 August 2024

Agent replied · 26 August 2024

Sabrina Hansen Delgado, your satisfaction is our top priority.

5/5

Google

Selwyn has been incredibly professional and graceful whilst working with myself and my partner. At every point in this process it’s been clear that everything is in hand and contact is always rapidly replied, clear and helpful. Thank you!

Tom · 27 June 2024

Agent replied · 26 August 2024

Tom Middleton - Joseph, we're glad you had such a wonderful experience with us!

5/5

Google

Macy and Selwyn found me excellent Tenants! Recommend all Landlords in Forest Hill

Ty · 8 August 2026

Agent replied · 22 August 2026

Hello Ty Rellz Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Selwyn Pacheco

5/5

Google

I initially met Selwyn of Leaders - Forest Hill, when he showed my husband and I around a flat. It was immediately apparent that he was a nice guy, and not at all interested in being a typical pushy letting agent. He was informative and seemed genuinely interested in what we were looking for. A week later we put in an offer on a property to let. Selwyn was out of the office that day but set up a WhatsApp group to communicate with us through. Every question we had over the following 6 weeks was answered immediately. After we moved in, we were messaged again asking whether the flat was ok. I've never experienced this level of attention, and having the lines of communication open made our move incredibly smooth. Thank you Leaders and Selwyn.

Leanne · 8 June 2018

Agent replied

We appreciate your positive review about your recent experience with us!

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Questions about Leaders London

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.

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