Trusted Agent profile · London
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders London won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMy boyfriend and I were really pleased with Leaders. After having issues with some other agencies we were really surprised about their service and attitude toward their customers. The agent (Selwyn) was happy to help at any time; he was extremely polite, kind and professional. Would definitely recommend them!
Dear Janja Thanks so much for your review, it means a lot to us to know we are getting it right.
5/5
GoogleMy boyfriend and I were really pleased with Leaders. After having issues with some other agencies we were really surprised about their service and attitude toward their customers. The agent (Selwyn) was happy to help at any time; he was extremely polite, kind and professional. Would definitely recommend them!
Dear Janja Thanks so much for your review, it means a lot to us to know we are getting it right.
5/5
GoogleI want to thank Selwyn Pacheco and his team for all their hard work. Selwyn consistently finds me great tenants and has done for the last 9 years!
5/5
GoogleThe sales team, particularly Nikki, could not have been more helpful, going beyond the call of duty to guide us. The whole experience was five star, highly recommend.
5/5
GoogleThank you to the agent Selwyn who help us a lot to have the flat we wanted. We had to move in a short time and he did everything for us to got it. Very professional and kind. Thank you again
Hi Camille Lefebvre, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
5/5
GoogleThe team at Forest Hill are the best! Great attention to detail in finding me what i want! Special mention to Selwyn Pacheco -many thanks for making it so easy!
5/5
GoogleSelwyn has made everything really easy and clear for us in the process. And quick on the emails too!
We appreciate your positive review about your recent experience with us!
5/5
GoogleOur experience with Leaders has been great. Selwyn has particularly been so helpful and has always been quick to respond to our queries!
Molly Evans, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Forest Hill. Selwyn Pacheco
5/5
GoogleSelwyn is really helpful and really quick to answer questions and to help. He always goes above and beyond which is really rare. Highly recommended
5/5
GoogleOur experience with Leader's has been brilliant! Selwyn has friendly, responsive and has guided us through the whole process of renting. Renting in London can often be stressful, so it has been a real relief to have such a great experience!
Hi Rebecca Austin, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleFantastic customer service, and was well looked after by both Selwyn and Mo! As a first time renter they made the process fast and easy. Thank you! 😊 …
Alex Tc, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleSelwyn from Leaders is just brilliant. He helped me secure my dream flat, whilst being really friendly and informative throughout the process. I hope to stay in this property for a long time, but for my next move I would definitely want Selwyn's help :)
Hi Hayley, your wonderful feedback and rating mean a lot to us! Thank you.
5/5
GoogleRecently went to through Leaders to rent our new flat, Selwyn our agent really went above and beyond to make sure everything ran smoothly. Top guy! Iain
5/5
GoogleSelwyn from Leaders Forest Hill was amazing through our property search. He really listened to our requirements and found us the perfect flat! Thank you so much.
5/5
GoogleVery happy with them, Selwyn is very helpful and sort me out. Really good people you can rely on. Will not hesitate to recommend to all. Thanks
5/5
GoogleSelwyn and the team are always helpful and friendly and more to the point, they always get things done with the minimum of fuss. They're all fab.
5/5
GoogleAll my messages were responded to on time and Selwyn communication wan very good and pleasant with me
We appreciate your positive review about your recent experience with us!
5/5
GoogleIt has been a pleasure working with Selwyn. He has been personable, attentive and very professional throughout. I would highly recommend him and Leaders to anyone flat hunting in London!PositiveResponsiveness, Professionalism
Alex Newman, thank you so much for the positive review!
5/5
GoogleSelwyn and Jenny have provided an excellent service: they know their industry inside out, have great local knowledge, are enthusiastic and professional, but above all they are genuine honest people that you can trust, Leaders are lucky to have them both!
Hi Jamie Linwood, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Forest Hill
5/5
GoogleMade an enquiry regarding a flat and Selwyn responded to my emails so quickly! Very helpful
We appreciate your positive review about your recent experience with us!
5/5
GoogleFriendly and easy to deal with. Selwyn and Mohammed in particular have been quick to respond to queries
George Richards, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!
5/5
GoogleGreat, fast and excellent service. Very impressed with quick turn around. Start involved very helpful and efficient. Highly recommended Leaders.
Charlotte B, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!
5/5
GoogleSelwyn responded to my emails immediately and very responsive.
Hello Guicel Fernando, thank you; we appreciate your feedback!
5/5
GoogleSelwyn provided me with really quick communication throughout the process of finding a property. Although we couldn’t get the one we wanted, I felt supported throughout the process.
João Viana, we are very happy we could provide you with a positive experience!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Leaders won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Forest Hill branch at EA Masters 2022.
