5/5
GoogleJust moved into a new flat with the Leaders Forest Hill team! Special mention to Selwyn and Lydia! Smooth and easy! Best bit was opting into their No Deposit Option which is an amazing idea... thank you guys!
Trusted Agent profile · London
Leaders London reviews
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Leaders London won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Forest Hill branch
Source: EA Masters winners lists, as published, linked by year.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent Service...Nice people...special mention to Selwyn!!!!
Agent replied
Hi Queenie, thank you so much for your positive comments about Leaders Forest Hill! Please don't hesitate to reach out to us if there's anything more we can do.
5/5
GoogleSelwyn was very helpful and professional.
Agent replied
Thank you very much for your positive review!
5/5
GoogleVery help full,the agent did is best to try to find place in my range of prices.
Agent replied · 19 June 2024
Dear Philippe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Google5.0 /5 Dec 22, 2015 Excellent, professional and friendly service. Highly recommend Leaders in Forest Hill. As someone new to letting they guided me throughout. Used again in 2021 and they were really helpful and professional again. very responsive and quick and all very reassuring.
Agent replied
Hi Roger, thank you so much for taking the time to leave a review and for your kind words. We will be sure to pass your feedback on to the team.
5/5
GoogleWe had a fantastic experience with Selwyn, great negotiation, fast communication and overall, incredibly happy with our new flat! Thank you.
Agent replied · 19 June 2024
Lily-rae Hewitt Jasilek, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Forest Hill!
5/5
GoogleI have been letting my flat through Leaders since 2015 and have not encountered any problems at all. Leaders are fantastic and provide an exceptionally smooth letting service. I have been working mainly with Selwyn and cannot recommend him enough. Thank you for all your hard work!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Hi Asli, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Forest Hill
5/5
Google5 stars would definitely use Selwyn again, highly recommend
Agent replied · 26 August 2024
Bill Ebbs, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
GoogleI dealt with James Henman at Leader Forest Hill. He was polite, professional and friendly. He was able to answer the questions I had and took care to show properties relevant to my situation.
5/5
GoogleWe had to move very last minute and leaders could not have been better. Selwyn in particular was an absolute star. Our timeline was tight but he was there the whole way with quick responses, calming reassurance and an answer to everything. 10/10 experience.
Agent replied
Lydia Bish, thank you for your kind words and this wonderful review!
5/5
GoogleSelwyn, Jenny and Lydia are ace. I've loved working with them, simple, hassle free and they treat you and your property with the best care! Selwyn goes above and beyond to do the best for me and is proactive and fun at the same time. I thoroughly appreciate it. Five star service!
Agent replied
We appreciate your positive review about your recent experience with us!
5/5
GoogleMy own experience with Leaders Manager Selwyn Pacheco well professional with his job and knowledge and good customer service skills 👍 …
5/5
GoogleThank you, Selwyn, for your excellent customer service. -Ed and Anna
Agent replied · 26 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe sold our home with Leaders Forest Hill. Nikki Lumsden dealt with our sale and was professional, responsive and friendly throughout a complicated sale. She was patient and reassuring with me, having not sold a property before and I would highly recommend her.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Dear Henrietta Platman, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Forest Hill. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleLeaders Forest Hill been very good. Selwyn was our agent and from viewing, through referencing he’s been really helpful. Very professional and helpful. Looking forward to moving into our dream house. Thank you!
5/5
GoogleLeaders provided us with an excellent service. Selwin was very professional and nice to deal with. He responded to our emails promptly and made an effort to respond to all of our queries.
5/5
GoogleSelwyn, our agent from Leaders Forest Hill has been excellent! Right from the initial phone call, to the viewing, to referencing and then getting keys! So refreshing from an Estate Agent! 5 stars!
5/5
GoogleSelwyn and his team have been extremely helpful throughout the whole process of renting my new flat and have delivered some of the best customer service I've ever experienced from an Estate Agent
5/5
GoogleSelwyn has been great at helping us get our ideal flat for rent - always available and ready to help when we had any questions. We had a really positive experience with Leaders!
5/5
GoogleProfessional, listened to me and actioned my needs. Very happy with Mo and Leaders services. Thank you
Agent replied · 19 June 2024
We appreciate your positive review about your recent experience with us!
5/5
GoogleHad very-good experience with leaders, especially mohammed was really helpful and quick in processing our letting process throughout. Thank you team for your great support.
Agent replied · 30 September 2023
Hi Ansumol Sunny, we are very happy to have provided you with such a positive experience!
5/5
GoogleA HUGE thank you to Selwyn Pacheco at Leaders Forest Hill for helping us find the perfect home! He was very knowledgeable, patient and a pleasure deal with. Would highly recommended :-)
5/5
GoogleThis was the first time me and my boyfriend looked at an apartment through an agency and we were a bit nervous about it since you hear all kinds of bad stories about bad service. When we met with James, however, he made us feel at ease and was sympathetic right away. He explained everything we needed to know about the place and process and did not get tired of my many questions. This has been a great experience and we are very happy with our new home thanks to Leaders Forest Hill!
5/5
GoogleWe had a fantastic experience with Selwyn Pacheco from Leaders! Finding our first home to rent together was a breeze, I was running quite late for the initial appointment but this was no problem, as they were very accommodating and waited for me :) Friendly, professional, efficient service throughout the very very speedy process. The fees are very low, the rent is very reasonable for the size and location of the property and I feel confident that Leaders matched us with a suitable landlord, as we will be longer term tenants. They have a good selection of properties available and our letting agent has worked here for 9 years so we felt very confident in trusting his knowledge and expertise. Also the communication was brilliant throughout, via text, phone and email. The inventory of the property was very detailed and everything was upfront and as described. My references were checked extremely quickly and the online system for signing documents and making payments is very clear and easy to use. I would not hesitate to use Leaders in Forest Hill again, we are so happy in our beautiful new home! Thank you so much :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Leaders London
Has Leaders won any awards?
Yes. Leaders won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Forest Hill branch at EA Masters 2022.
