5/5
GoogleI do a lot business with Selwyn, Jenny and the team. They always find me brilliant tenants quickly and without any fussy. If you are looking to rent or let a flat anywhere around Forest Hill I’d highly recommend using them.
Trusted Agent profile · London
Leaders London reviews
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google4/5
GoogleSelwyn was amazing in the process! Highly recommend communicating with him.
Agent replied
Hi Victoria, we appreciate your positive review about your recent experience with us! We are pleased to read that Selwyn was so great throughout your dealings with him, we will pass on your comments to him and the team. Kind Regards, Leaders
5/5
GoogleSelwyn was a total legend through the whole process! Great stuff
Agent replied
Hi Christopher, thank you so much for your high rating!
5/5
GoogleThanks - working with Selwyn was the best agent experience yet!
Agent replied
Hi Phoebe, Thank you for taking the time to let us know about your positive experience with the Leaders Team at Forest Hill. I will ensure that your comments are passed onto Selwyn. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleSelwyn made what can be a fairly complicated process relatively straightforward.
Agent replied
Hi Jonathan, thank you for your kind words and taking the time to leave us a great review. We hope to be of service to you again in the future.
5/5
GoogleSelwyn was a star, always available and delivered in the end
Agent replied
Hi Anthony, thank you for your kind words and this wonderful review about Selwyn within the office at Forest Hill. We're really pleased that he was always available to offer assistance to you throughout your experience. We will pass these comments onto him. We hope you have a great day. Kind Regards, Leaders
5/5
GoogleSelwyn Pacheco and the Leaders team have helped me with letting of my property in Forest hill for many years. They're really professional and efficient.
Agent replied · 19 June 2024
Hi Nitin, thank you for your kind words and this wonderful review about the experience you have had when letting your property through the Leaders team at Forest Hill. We're so happy to hear that Selwyn and Lydia have been able to provide you with such an exemplary level of service even when dealing with complicated issues, we will pass your thanks onto them. Our customers recommendations mean so much to us as a business so we're delighted that the team have been able to earn yours. Kind Regards, Leaders
5/5
GoogleWe recently viewed a property through Leaders. We loved it so much that we immediately started the process. A special thank you to Selwyn who went above and beyond to help us with some formalities that secured us the property!
5/5
GoogleI have just signed my second tenancy agreement with Leaders and have done so with my eyes shut. The team, particularly Selwyn and James are extremely pleasant to work with, very professional and so responsive. I highly recommend them !
5/5
GoogleMy gratitude to Selwyn. You've been attentive and always prompt on your email reply. Appreciate all of your help.
Agent replied · 19 June 2024
Dear Reginaldo Biague Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSo impressed with Leaders estate agents! So quick and efficient!W dealt with Selwyn, who was just fantastic and so kept us friendly. He kept us up to date through the entire process and made sure everything ran smoothly. Thanks Selwyn!
1/5
GoogleThey left a fly tip from outgoing tenants at our freehold for three weeks rolling over two weeks reported. Their own sign also was apparently too much trouble to collect. They deducted nothing from the outgoing fly tip deposit even passed their exit. And let me arrange myself the refuge collection privately with zero split on the bill
Agent replied
Hi Kathryn, we are really sorry to hear this. We would be really grateful if you could get in touch with us at your earliest convenience so we are able to discuss this further and turn your experience around. We hope to hear from you soon. Kind regards, Leaders
5/5
GoogleSelwyn was excellent... would definitely recommend to friends and family!
Agent replied
Hi Dexter, thank you for taking the time to let us know about the service you have received. We are delighted to read that Selwyn has provided such exemplary service to you. We hope you have a great day! Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleTim from this branch was the best estate agent I’ve ever had ! I have honestly never had this high level of service from an estate agent before. Someone who actually got things done super quickly and the whole time I felt like he was on my side :))
Agent replied · 30 September 2023
Jordan Momani, we are glad we could help! Take care! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Tim J
5/5
GoogleVery helpful and professional service! Selwyn responded quickly to all my queries and concerns and ensured that the process run smoothly
Agent replied · 19 June 2024
Dear Elena Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleOrganising a viewing, putting in an offer and the steps that followed were made clear and easy. There was always someone to talk to and we were taken through it step by step. You definitely feel like they are there to help you.
5/5
GoogleI contacted Selwyn Pacheco regarding a room available and he was very fast and responsive in viewing the property and sorting out the relevant documents, especially within a short time frame. First time using an estate agent and this has given me a very good first time impression. Top notch servicePositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Hi Victor Johnson, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Forest Hill
5/5
GoogleMohammed and Selwyn have been very responsive in helping us to secure a rental flat! Thank you 😊 …
Agent replied · 19 June 2024
Annie Adam, we are so pleased you enjoyed your visit to Leaders Estate Agents Forest Hill!
5/5
GoogleI was looking for an apartment on short notice. Selwyn Pacheco at Leaders provided me with a viewing within 2 days, the whole process took no more than 10 after I had made my offer. He was always responsive within 1-2 hours and helpful throughout. This made my move simple and fast. Thanks!
Agent replied
Hi Manuel Calvé, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Forest Hill branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleBeen speaking with Selwyn - utter gem! Sure responsive and really took the the time and invested intrest
Agent replied · 19 June 2024
Dear Charlie Thrift Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders went above and beyond to keep on track a very protracted sale. When we had to pull out of our purchase they kept our buyer onboard. They were always contactable and professional. Whenevr we needed their help. Would highly recommend
Agent replied · 30 September 2023
We appreciate your positive review about your recent experience with us!
5/5
GoogleSelwyn was really friendly and helpful from viewing the property we wanted, all the way up until we got the keys to our new place (and afterwards). Everything was really easy and was dealt with in a professional manner!
5/5
GoogleGreat service! Friendly staff and Selwyn is so helpful!
Agent replied
Hi James, thank you for your review, we're so pleased that you found our staff and Selwyn in particular to be so supportive and helpful during your experience with Leaders Forest Hill. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help, we hope you have a great day! Kind Regards, Leaders
5/5
GoogleVery responsive when it came to inquiries and made sure all my questions were answered. Really helpful when it came to flexibility of clients. Would 100% recommend
Agent replied · 19 June 2024
Hi Nakeisha Brimble, we are very happy to have provided you with such a positive experience!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Leaders London won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Forest Hill
Source: EA Masters winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Questions about Leaders London
Has Leaders won any awards?
Yes. Leaders won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Forest Hill branch at EA Masters 2022.
