Trusted Agent profile · London
★★★★★
1,273 reviews across 1 platform
9-13 The Facade, Devonshire Road, London, SE23 3HA
Part of Leaders, see every office.
Leaders's office in London, at 9-13 The Facade, is rated 4.9 out of 5 across 1,273 reviews on 1 platform, including 1,273 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
3/5
GoogleNeeded some clarification on how to pay my rentals and also how much was in my rentals account ...Lauren Neild assisted me promptly and cleared everything up .
Dear Allen Chizemo We appreciate your feedback and thank you for taking the time to let us know … More
5/5
GoogleMacy and Selwyn have been extremely supportive, patient and informative throughout the entire process of finding a place to moving in
5/5
GoogleWe had a really great experience with Leaders and highly recommend them. We worked with Selwyn who was so helpful and friendly and made the whole process so easy. We just moved again after a lovely 5 years in our first place which Leaders and Selwyn helped us find too. Still so great!
Hi Sangeetha, thank you for taking the time to leave us such a lovely review. We're delighted that we were able to go above and beyond your expectations and assist with your move. We hope to be of service to you again in the future.
5/5
GoogleHi I'd like too say I'm very happy with the way Selwyn has been so quick on response to my emails
Robert Moloney, your satisfaction is our top priority.
5/5
GoogleSelwyn was efficient with responding to my emails. He was about to set up a viewing in a thorough manner. Thanks.
Irene Ezeudogu, we really appreciate your positive review!
5/5
GoogleLeaders are a very professional team of property specialists . Dave Lewis the manager leads his group well utilises his teams skills , attributes and knowledge. They have helped me run my landlord business very efficiently. I highly recommend Dave Lewis and the Leaders team at Forest Hill . Excellent value for money .
Hi Simon, thank you for your kind review; we're delighted to pass along your comments to the team at Leaders Forest Hill. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
5/5
GoogleJust had the best experience so far in booking a viewing. After responding to a property ad I was quickly led to a simple online form and in literally 5 minutes I got a call from Harrison Barnes who helped me to get a viewing. Anyone looking for a place to rent knows how valuable a quick and efficient response is.
Getulio Muniz, thank you so much for the positive review!
5/5
GoogleI have been with leaders for around 5 years and have definitely experienced ups and downs! However the current team are absolutely brilliant and have always worked hard to help with any problems and have really looked after us, in particular Lydia has been brilliant working professionally but also with a genuine care for her tenants!
We appreciate your positive review about your recent experience with us!
5/5
GoogleSelwyn at Leaders Forest Hill was a pleasure to work with. By far the best customer service I've received during my first year in London. I found the listing to be exactly as described and was exactly what I was looking for. Selwyn responded quickly and thoroughly to all of my inquiries throughout the process. Would highly recommend.
Hi Darren - many thanks for taking the time to leave a review, and for your kind words about Selwyn which we are sure he will be delighted to hear. Leaders strives to provide a great service to all of its customers so we are pleased you are not only happy with the work of our Forest Hill team, but would also recommend us to others.
5/5
GoogleHad a great experience with Leaders, James is a legend! 😎 …
Max Blackmore, it's experiences like yours that really keep us motivated!
5/5
GoogleVery attentive and quick responses from this agent. Selwyn was particularly helpful and very friendly!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleThe team at Leaders have been fantastic, and made the process of taking on a new tenancy very smooth and straightforward. David and his team are professional and friendly, and have been on hand to sort out any issues w've encountered. I couldn't recommend them highly enough.PositiveResponsiveness, Professionalism
Hi Charlotte Endacott, Thank you for the great review of our Leaders Estate Agents Forest Hill team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Forest Hill
5/5
GoogleSelwyn is responsive and i feel she will be helping me find my new home.
Olabiyi Awe, reviews like this give us motivation and help us ensure we provide high-quality care.
5/5
GoogleJames from Forest Hill Leaders helped me through the process of renting. The whole process was made really simple and user-friendly and James made sure all the paperwork and references were checked and chased in good time. Very helpful and efficient, and the move was painless.
Hi Joe, we are so happy to read such a great review about Leaders Forest Hill! We are delighted to read that Selwyn has been able to provide you with so much assistance and support as well as an exemplary level of service to you throughout your dealings with him. We will ensure that your comments are passed onto Selwyn to make him aware of your thanks. Kind Regards, Leaders
5/5
GoogleWe hadn't rented in the commercial market for years and had no idea how complicated it had become. Selwyn at Leaders Forest Hill was friendly and enthusiastic and helped us navigate the complexities of online referencing, big deposits and detailed inventories. He has kept in touch and is available for any tenancy-related advice. Five stars!
Hello Austin, thank you; we appreciate your feedback! Reviews like yours give us motivation and help us ensure we continue to provide high-quality service. We hope to be of service to you again in the future. Best wishes, Leaders Forest Hill.
5/5
GoogleSelwyn has offered me excellent support
Dear Samuel Pierre We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Selwyn Pacheco
5/5
GoogleSelwyn Pacheco has been very helpful with my house hunting process! :) Couldn't recommend enough!
Kieran Plant, thank you so much for your high rating!
5/5
GoogleSelwyn was fantastic at helping us through the process of finding a place, he was both incredibly professional and super quick in answering any querys! Thanks a ton!
Harry Andrews, we are so happy to read such a great review about Leaders Estate Agents Forest Hill!
4/5
GoogleMy letting agent Miah was supportive and attentive to my requests and doubts throughout the process. I highly recommend this letting agent!
Hi Deepika Sankar! We're so happy we were able to help you out!
5/5
GoogleMohammed Miah was very helpful and responsive! I had a great experience with my property search.
Izzy Robinson, thank you so much for the positive review!
5/5
GoogleIt was an amazing experience, Lucy, James, and Macy are really kind and professional. I highly reccommend to use this lettino agency.
Dear Carmela We greatly appreciate your 5-star review and the time you took to share your … More
2/5
GoogleBooked viewing very quickly and pleasant people to deal with but very frustrating to take time away from work and spend money to attend a viewing when the landlords family friends are viewing the property after. Of-course guaranteed to always go with family/friends but its inconsiderate to others wasting our time and money attending a viewing and submitting offers. Should only schedule if there is a fair chance on securing a property.
Kaya Sumbland, thank you for your kind words and this wonderful review!
5/5
GoogleI had a great experience with selwyn! He was knowledgeable about the flat and the surrounding area, which made house viewing process easy. He was approachable and answered all our questions. The flat was in excellent condition, and I appreciated his honesty about its features. I highly recommend selwyn for anyone looking to rent a home!
Hi Yazz, thank you for taking the time to leave a review for us at Leaders Estate Agents Forest Hill. We're happy we could meet your expectations!
5/5
GoogleI recently purchased a flat through Leaders and found them, and in particular Jenny, to be excellent. The transaction was not without its challenges, but Jenny's supportive 'sort it out' attitude helped to keep things on track. The flat is now let through Leaders and initial impressions are that the good service will continue. Very pleased.
Hi there Keith, many thanks for taking the time to leave a review - we are delighted you have been happy working with Jenny. We will be sure to pass on your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders, London won Platinum.
Tell us what you need and we'll put you in touch. Leaders hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
