Trusted Agent profile · London
★★★★★
322 reviews across 1 platform
House, 5 Compton Road, Wimbledon, London, SW19 7QA
Kinleigh Folkard and Hayward's office in London, at House, is rated 3.8 out of 5 across 322 reviews on 1 platform, including 322 Google reviews rated 3.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJames was incredibly helpful in arranging our mortgage, and we are so appreciative of his help. Throughout the process he was in touch regularly and always happy to answer our questions, keeping us updated with developments as and when they arrived. I would certainly recommend both his and KFH's services.
5/5
GoogleWe had a wonderful experience with Kinleigh Folkard & Hayward. We worked with Audrey and I can't say enough good things about her. She is professional, responsive and knowledgeable. We would recommend Audrey and KFH to everyone.
5/5
GoogleI highly recommend Fred Wykes for a very very kind and beautiful service, he was super sweet and showed a very professional approach, very committed and understanding agent !!!
1/5
Googletheir admin is not professional with the accuracy in tenancy agreement. I gave them a month preparing the tenancy agreement and yet I have to circled out the same mistake three times before they can actually amend it. the Inventory check need to be asked over and over again. They are not familiar with the referencing process as I have been told the referencing process has been completed but yet KFH agent still tell me to update, and they said it is required to update in Homelet even tho the referencing has finished, then I checked with Homelet they have no idea why i need to update them when it already finished. The property management team is awful. I lived in this Building in Elephant and Caslte, they were managed by KFH. For the whole year, one of the lifts was broke down for a year. The other one left had annoying broke downs from now and then thru out the year no one is fixing them. And the concierge sent away your important documents without even notifying the residences. All in all, this agency is the lousiest one I have ever came across.
Hi Alexis, Thank you for taking the time to review us. I am sorry to hear that the service received during your tenancy did not meet with your expectations. If you would like our client liaison team to investigate further or would like to offer suggestions on how this service could be improved then please do email clientliaison@kfh.co.uk . Kind regards, KFH
1/5
GoogleThey manage our building and are probably the worst company I've ever dealt with. They are understaffed and incompetent. If you ever contact them with a problem you will probably be ignored or fobbed off. Following the Grenfell Tower fire, KFH failed to keep up to date with the required safety certification for the building's cladding, and now no lender will give a mortgage, effectively meaning it's impossible to sell. KFH knew about this problem but did not communicate it to the residents, so it only came to light when would-be buyers found they couldn't get a mortgage. Despite their shoddy service, KFH will always be very happy to take your money!
Hi Matthew, Thank you for taking the time to review us. Here at KFH we take all feedback seriously and are sorry to hear that you were not satisfied with your experience. It is to our understanding that someone from our client liaison team has been in touch and they are working with you to rectify the situation. Kind regards, KFH
5/5
GoogleI recently had two tenants decide to move out within a month of each other. KFH have been absolutely fantastic and in particular Sersha in managing the change of sharer’s process. She has kept me informed of everything step by step and also …
1/5
GoogleI'd give this company negative stars if I could. From inconsistent responses to maintenance requests (if any) to messing up residents account they've ticked all the possible boxes when is about lack of professionalism and gross incompetence. For the past 5 years and a half, since I live in a development managed by KFH, KFH employees: * always failed to send the budget on time, * messed up the finances of the development (residents who paid for their services and have direct debit set up get referred to solicitor for having unpaid debt), * sent us all kind of dodgy contractors who did more damaged that repair the existing issues (talking here about plumbing, door entry system, lifts), * ignored or simply delayed to take measures to rectify the security related issues and residents ended up with their property being damaged or stolen, * failed to obtain important documents from the developer when the so called handover took place, * failed to arrange maintenance contracts, * failed for years to collect the unpaid debt which led to not paying the contractors, which affected our RTM company credit score, * failed to put in place a handover process when they changed managing agents (this acted like a factory reset...every time a new person joined, we had to start from scratch with reporting existing issues or restart the improvement work), * lied through their arses the residents numerous times blaming the sun, the moon, the contractors, other residents etc most of the time someone made a complaint, in the happy scenario they bothered to respond to a complaint. The list can go on and on. For anyone who reads my comment, avoid having to do business with them especially if names as Richard Benson, Carl Warland, Lauren Brooks, Denisha Wallace, James Hewitt-Lee come up. Their incompetence doesn’t come at a cheap price at all.
5/5
GoogleI was very pleased with Lucy and her team at Wimbledon KFH. They achieved a very good price for me combine with a very friendly and efficient service. They were very good at keeping me informed at all times, I never needed to chase them, a very professional service keeping me updated on all the marketing . An outstanding service from an outstanding team
5/5
GoogleI have used KFH to rent out my property for the last few years. Their service is second to none and I wouldn't consider using anyone else. Thanks to Alex and Abs for find new tenants so quickly and going above and beyond to ensure everything progressed smoothly.
5/5
GoogleThank you to Med and Heather for helping us get our mortgage offer and finding the best possible rate and lender for a difficult situation. Would 100% recommend.
5/5
GoogleI used KFH's mortgage broker and they were absolutely brilliant. James and his team did a wonderful job in obtaining the best terms and explaining the mortgage product in detail. I highly recommend using them.
5/5
GoogleHad a great experience buying a flat through KFH. Laurence was friendly, helpful and always responded very quickly to my emails. He was also very accommodating when I found a few flats on Rightmove that I liked the look of- even though they were all outside of his Wimbledon area, he arranged the viewings, found out all the info about the properties and showed me around.
5/5
GoogleIn the midst of completing my first house purchase and KFH have been brilliant. Particularly on the mortgage side of things James Coles has been a pleasure - friendly, responsive, explained everything clearly and has made the process so much easier than I expected it could be.
5/5
GoogleI've been a tenant with KFH since 2016 and their service has always been great. Ran into a spot of bother during the pandemic, during which time Client accountant Kasia Baran has been absolutely superb throughout, making said period far more managable. Can Highly recommend!
5/5
GoogleWe had a great experience with Elijah. He was friendly, professional, and made the process of viewing flats easy and stress-free. Communication was clear, and he was always quick to respond. We’d happily recommend them to anyone looking for a new home!
5/5
GoogleFriend of mine who recently arranged her mortgage through KFH with Katarina Hambalkova (mortgage consultant) very highly recommended her. From the first initial meeting to the very end, her knowledge, comprehension of our needs, help and advice have been priceless. Same kind words apply to Heather Froment Jones, who was involved in the later stages and chasing after our solicitors to ensure progress. Would definitely recommend and would use again in the future!!!
1/5
GoogleParticularly bad experience with a completely unresponsive property manager Steven manicom marla and the rest of team seemed inexperience as they simply didnt know how to manage a short let tenancy for 2 months. I paid a good amount of rent and deposit and they stopped responding when I asked for it back. Had to ultimately go to the deposit protection scheme (TDS) before even getting a response from them. They created baseless claim on the deposit which the adjucator saw as betterment and gave me the money back. So yeah, go to hell!
5/5
GoogleI had a really good and professional service using KFH recently on a replacement tenancy process. In particular Kirsty Burke, who was always quick to respond and assist in an way she could. Everything ran smoothly and would recommend the service to others looking for a letting agent in the area.
5/5
GoogleExcellent service throughout. Aman Shahid you were so kind and thoughtful, as you were fully aware of my circumstances and how difficult things were for me. Aman you have a great time and all I can say is thank you. We also had a fantastic experience working with all the team, for both buying and selling. Great communication throughout the process. Once again Thank you so much to the team of KFH
5/5
GoogleWe recently rented a house through KFH Wimbledon. Our letting agent, Marta was very helpful and responsive throughout the whole process, making it flow almost effortlessly. We were able to complete the viewing, make an offer and get feedback from the landlord in a single day. The tricky thing is, she makes even a grumpy landlord look good :)
5/5
GoogleJames Cole and Sharon Seale have been great to deal with for our mortgage. They were great with us, when things went wrong on our sale. They were always happy to answer questions and chase everyone we needed. Would recommend James to friends.
5/5
GoogleVery positive experience with KFH Streatham. We purchased a house sold through KFH, Will was incredibly helpful through the process, which included extra surveys and negotiating the completion date (which was complicated due to COVID-19 issues!). Will kept us informed and nagivated everything with positivity. We moved in and love it! Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleI couldn’t recommend Marta and the team more. She completely listened to our specifications when finding us beautiful houses to view - we were relocating from Dorset so this was really important. After finding us the perfect property the process was completely taken care of start to finish. Definitely the best letting agency I have ever used!
1/5
GoogleRented out a flat with no heating, WHICH IS ILLIEGAL
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kinleigh Folkard and Hayward's London office has 322 reviews across 1 platform: 322 on Google.
Kinleigh Folkard and Hayward London is rated 3.8 out of 5 across all 322 reviews, and 3.8 out of 5 on Google from 322 reviews.
Kinleigh Folkard and Hayward London, House, 5 Compton Road, Wimbledon, London, SW19 7QA.
