Trusted Agent profile · London
★★★★★
882 reviews across 1 platform
15-17 Westow Hill, London, SE19 1TQ
Part of Kinleigh Folkard and Hayward, see every office.
Kinleigh Folkard and Hayward's office in London, at 15-17 Westow Hill, is rated 4.8 out of 5 across 882 reviews on 1 platform, including 882 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Kinleigh Folkard and Hayward, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleReally impressed by the service and dedication from the team especially Miss Tiffany Akoto. She was very thorough, friendly, helpful and very patient. I’m new to London and she went above and beyond her role to help me feel at ease about the move and also searching for a property to rent. The experience was seamless and I would definitely reccomend.
5/5
GoogleGreat service from start to finish! We had viewings within days of signing with them and an offer within a couple of weeks! Wish we had used KFH from the beginning. Everyone we dealt with was professional and kept us updated every step of the way. Can’t recommend this team enough.
5/5
GoogleHi Tiffany good morning. Hope you are well. As arranged, Katie has finished her inventory and has just handed over the key to me. Thank you so much. I thank Katie too, she was nice and professional with her job. Also our thanks go to Jesse and your colleague Mattea and the entire staff for the warmth of their reception.
5/5
GoogleKarolina at KFH Crystal Palace has been the most amazing help. She has helped keep my purchase on track, has been key to chasing up solicitors and ensuring everything went through. Great communication and lots of updates. Couldn’t recommend more!
5/5
GoogleWe have dealt with dozens of agents during our house search. Lewis was the most professional and knowledgeable estate agent. always introducing great options for us
5/5
GoogleSteph has been brilliant and went above and beyond to help me find a place. Great service and tailored the choice of places to what I was looking for. Highly recommend.
5/5
GoogleKfh Crystal Palace were amazing especially Amy-Justine. Amy went that extra mile to help support us and she is fantastic. Her responses to emails were quick and relevant to our needs. Amy well done in helping us and best of luck in the future you are amazing and we were lucky to have you by our sides.
5/5
GoogleI popped into the Crystal Palace branch of KFH, as My partner and I were looking to rent within the area, that’s where we met the lovely Tiffany Ama. Tiffany was extremely helpful and professional and worked effortlessly to find us the perfect home for our family. Truly grateful for all her hard work and effort- keep it up.
5/5
GoogleReally great service - relaxing, friendly and not at all pushy. Thanks to Mohamed, my lettings negotiator, even the occasional roadbump in the process was looked after and communication and updates were often really forthcoming. Would definitely recommend.
5/5
GoogleAfter several months if searching and using different agents, our experience with Tiffany Akoto was absolutely amazing. She goes the extra mile, takes time to listen, and understand exactly what the client is looking for. Thank you Tiffany.
5/5
GoogleAmy was a great agent to be working with on my first property and always quick to reply and communicate between the parties. Also really helpful in letting me come back and take measurements and letting damp specialists in for the surveys before the completion had happened.
5/5
GoogleI viewed a few properties through KFH and whilst I didn’t find through them I was very pleasantly surprised by the service. I registered through many high street agents and the communication was top tier. I was called and emailed with properties on a weekly basis. I wish I found through them as the process would have been so much smoother then the current agent I found through which is a nightmare.
4/5
GoogleI would like to personally thank Sian Fontaine for her dedication and commitment in working so hard to secure a buyer for my property . She is a real asset to KFH .Throughout the sales procedure she has been efficient,polite and attentive . If you have a property to sell I would highly recommend this agency .
5/5
GoogleI had a fantastic experience with KFH. Sian listened to what I was looking for and showed me multiple properties that matched my criteria. From offer to completion she kept me updated on progress from the seller and ensured that we completed within a tight deadline. I couldn’t recommend Sian or her team enough, thank you again!
5/5
GoogleMy moving experience was amazing thanks to KFH Crystal Palace . Response were very efficient and helpful. Absolutely love the team there👍 Sam was incredible with helping me move always respectful and the team there to help whenever he was absent. Definitely would recommendPositiveProfessionalism
5/5
GoogleThis was our first time using KFH estate agency and we could not recommend the team enough. They are fast and efficient. We called the branch In the morning regarding a property, and by the end of the day we had already viewed it and had …
5/5
GoogleSian was really helpful in our property search, understood we wanted and helped us find it. She was also brilliant during the exchange keeping us up-to-date on the sellers progress. KFH generally were much better than the other estate agents we dealt with whilst looking for our home, no spam emails, no pressured calls would recommend.
5/5
GoogleDevonte was super helpful and constantly kept in communication throughout the entire process of getting my property. I 100% recommend his services
5/5
GoogleWhen my girlfriend and I were looking for our first property Sian was fantastic. She was friendly, informative and listened to our property needs. Unlike other estate agents in the area, KFH were professional and provided properties which suited our budget and requirements. I would highly recommend Sian to anyone else purchasing their first home.
5/5
GoogleWe had a great experience working with Kaan. We were emigrating from California to London and Kaan went out of his way to help us with the process. He provided detailed info on the apartment, including videos, and provided great advice. The move wouldn't have been so easy without Kaan's help and would highly recommend.
5/5
GoogleSo happy to have sold my house through KFH, Matt was clear & always available throughout the process. Thanks KFH team!
5/5
GoogleMyself and my partner were looking for a place to rent and Ren Fergus from KFH was our point of contact. Even though we didn't end up finding a place to rent through KFH I found Ren to be one of the few agents that we dealt with to be personable and genuine. Thanks Ren !
5/5
GoogleKFH in Crystal Palace were fantastic to deal with when it came to selling our house. We had an offer immediately which we accepted and they were nothing but helpful, professional and a pleasure to work with throughout the process from acceptance to completion. Highly recommended!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAmy has been an amazing agent throughout our house move. She is always responsive and takes prompt action to get results. Beyond that, she is hugely personable and has been a friendly confidant when needed during her expert handling of complex negotiations. Thoroughly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kinleigh Folkard and Hayward's London office has 882 reviews across 1 platform: 882 on Google.
Kinleigh Folkard and Hayward London is rated 4.8 out of 5 across all 882 reviews, and 4.8 out of 5 on Google from 882 reviews.
Yes. In The Trusted Agent 2026 awards: Kinleigh Folkard and Hayward, London won Trusted Agent.
Kinleigh Folkard and Hayward London, 15-17 Westow Hill, London, SE19 1TQ.
