Trusted Agent profile · London
★★★★★
380 reviews across 1 platform
38 England's Lane, London, NW3 4UE
Part of Kinleigh Folkard and Hayward, see every office.
Kinleigh Folkard and Hayward's office in London, at 38 England's Lane, is rated 4.8 out of 5 across 380 reviews on 1 platform, including 380 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad an amazing experience with KFH! Shoutout to Dillon from the team made our letting process so seamless from viewing to signing the contract. Very responsive to all of our needy queries and on top of every detail. Highly recommend KFH for anyone looking for a flat near Belsize Park area!
5/5
GoogleHydar Shubbar has been an amazing agent. It was our first time renting in London and he helped us find de right flat in the right beighborhood in record time. He also guided us during the whole paperwork process. Would definitely call him again
5/5
GoogleWe have just completed the purchase of our first flat in London and Zurenu and the team of KFH have been really supportive and have reacted quickly to all our requests of help. A great pleasure to work with them!
5/5
GoogleWas really happy with the service here provided by Randall. He was so helpful in helping secure a flat to rent - extremely quick and clear in communication and overall just a really nice and friendly guy. Would definitely recommend to anyone looking to rent/buy in the area. Appreciate all the help!
5/5
GoogleKFH, and in particular Randall, were very helpful in helping my partner and I go through the processes of renting our first apartment together. I highly recommend them to any prospective renters.
5/5
GoogleZurenu at Belsize Park has been excellent, so attentive and patient; highly responsive and conscientious. Great to work with.
5/5
GoogleKFH and in particular the estate agent Randell were amazing, helping myself through a few obstacles but always willing to help, very professional and highly recommended, Very good establishment
5/5
GoogleHad an amazing experience with KFH! Shoutout to Dillon from the team made our letting process so seamless from viewing to signing the contract. Very responsive to all of our needy queries and on top of every detail. Highly recommend KFH for anyone looking for a flat near Belsize Park area!
1/5
GoogleBe very wary of this agency. The vast majority of reviews on here are from those who have only experienced KFH in the "pre-signing of contract" period at which point they are absolutely satisfactory in the service they provide. However, once you have put pen to paper there is a distinct shift in their attitude and willingness to help. Myself and my housemate rented a flat through KFH Belsize Park and had our deposit (over £2000) withheld for 7 weeks after the end of our tenancy, without any information or reasoning. After 7 weeks of us chasing, KFH finally responded saying that the landlord wanted to make a deposit deduction to repair a table (?). When we pointed out that the table was broken at the point of check-in they argued it vehemently but eventually backed down when they realised we weren't easily conned and returned the deposit, albeit 7 weeks later than it should have been returned. An absolute ordeal made of something which should be completely straightforward. Shambolic and negligent. Cue generic response claiming that my feedback is useful and I should contact them to discuss it further...
Hi Joseph, Thank you for taking the time to review us. Here at KFH we take all feedback seriously and are sorry to hear about your experience. I can appreciate that this will have been disappointing for you and your housemate and while there is little we can do to rectify this now, please rest assured that we do pass on feedback to the relevant personnel in order to make sure that we improve our service. If you feel you would like to raise anything else then you can get in touch with our Client Liaison Team by emailing clientliaison@kfh.co.uk. Kind regards, KFH
5/5
GoogleI strongly recommend Giulia and Colin if you are looking for a flat in Belsize Park. They were a joy to deal with. They are polite, friendly, responsive and reasonable. I was searching for flats far and wide in London, and was in touch with many agents. Colin and Giulia stood out from all the rest!PositiveResponsiveness, Quality, Professionalism
4/5
GoogleThe only reason I'm not giving a 5 star review is that they had some technical issues with their tenant portal that caused some minor delays. However, these technical issues are not a reflection on the quality of the estate agent we worked with, Randall. He did his absolute best to minimise the effect of these technical issues on our process. He was polite, always available when needed and it felt like he had our best intentions at heart. If you go with KFH, I'd highly recommend asking to work with him.
5/5
GoogleLet's be honest, nobody loves dealing with estate agents. However I recently rented an apartment through KFH at Belsize Park and I found them very easy and helpful to work with. The communication was clear and straightforward and the process to complete all the documentation was easy. My estate agent even arranged to get me a new mattress from the landlord prior to moving in which was very helpful and much appreciated. Therefore I have to say that despite my desire to have as limited contact with estate agents as possible, the team at KFH really impressed me and I'd be happy to recommend them should you also be in the unfortunate position of having to delve into London's dystopian and Dickensian rental market
5/5
GoogleRandall is absolutely fantastic to work with! He was diligent, supportive and accomodating throughout the whole process of finding a new flat, which made it significantly more enjoyable to work through.
5/5
GoogleWe can recommend Jonathan and the KFH team. Their communication was good throughout the entire process, and they made our first-time home buying experience a great success.
5/5
GoogleJonathan was professional and thorough. Thanks for guiding us through the process and for a relatively painless house move.
5/5
GoogleJoe was my main contact, but both him and Colin were very helpful. They found a great tenant, but more importantly were very helpful with my move out, helping with various workmen that needed to attend the property in my absence. Being local replay helps, as KFH know the market well but its human face of KFH I really value.
5/5
GoogleIt has been a pleasure dealing with Dillon from KHF. Super good with comms and keeping us updated, professional and efficient. He really went the extra mile to find us our amazing rental in Belsize Park. Thanks to Dillon and the whole lettings team.PositiveResponsiveness, Professionalism
5/5
GoogleMany thanks to the team of Juan Paesano, Colin Gillibrand, and Jasmin Rokib for their exceptional professionalism and excellent work. Everything went flawlessly and seamlessly, thanks to their expertise and collaboration.
5/5
GoogleThanks to Luke Galonis, I have successfully found a good property and am now renting it.
5/5
GoogleGiulia has been an absolute pleasure to deal with and has gone out of her way to make the transition as smooth as possible for us. She has been highly professional, honest and swift in all our interactions. We are very grateful for her support.
5/5
GoogleHydar Shubbar has been an amazing agent. It was our first time renting in London and he helped us in everything. Employees are professionals. Thank you very much for supporting Ukrainian people in London.💙💛
5/5
GoogleWe worked with Stuart Banham at KFH for our purchase. He was very professional, resourceful and responsive. He helped the whole purchasing process go very smoothly.
Thank you for your kind review, hope you settle in well and I look forward to working with you again in the future! If you ever need anything you know where to find us. KFH Belsize Park
5/5
GoogleI purchased a property via Jonathan which was a smooth experience, he kept me updated throughout the transaction, followed up with renting and dealt with colin and Randall. The whole team for sales and lettings were responsive very professional and found me a tenant within in a matter of days. Great work!
5/5
GoogleZenayce was very responsive & helpful - completed the process quickly & am very happy with our new place
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kinleigh Folkard and Hayward's London office has 380 reviews across 1 platform: 380 on Google.
Kinleigh Folkard and Hayward London is rated 4.8 out of 5 across all 380 reviews, and 4.8 out of 5 on Google from 380 reviews.
Kinleigh Folkard and Hayward London, 38 England's Lane, London, NW3 4UE.
