Kinleigh Folkard and Hayward London reviews

★★★★★ 5/5

Google

Jack Ennis was a fantastic agent to work with throughout our flat search. He took us through a number of viewings and was endlessly patient as we worked out exactly what we wanted. His helpfulness made the whole process much less stressful, and he ultimately helped us find a flat that was a great fit for us. We’d happily recommend him to anyone looking for a place to rent.

Anastasia · 22 July 2026

★★★★★ 5/5

Google

Had a very positive experience with KFH throughout the rental process. Jack was especially helpful, professional, responsive, and easy to deal with from start to finish. He kept communication clear, moved things along quickly, and was always available to answer questions or help resolve issues. Renting in London can often be stressful, but the whole process felt smooth and well managed thanks to him. Would definitely recommend KFH and Jack in particular.

Yury · 26 May 2026

★★★★★ 5/5

Google

Really positive experience with Samuel Miah at KF&H Belsize Park. He was professional, responsive, and genuinely helpful throughout, which made what can be quite a stressful process feel much smoother. I especially appreciated that he kept in touch, followed up when needed, and never made me feel under any pressure. He’s not only efficient at what he does, but also very personable and easy to deal with, which made a big difference. I’d happily recommend Samuel to anyone looking for a reliable and approachable estate agent. Thank you again for all your help, it was very much appreciated.

Cheslyn · 30 March 2026

★★★★★ 5/5

Google

I rented an apartment through KFH Belsize Park for almost 4 years, and the entire experience was smooth and positive from start to finish. The team was always professional, responsive, and helpful whenever needed. A special thank you to Colin for his support throughout the tenancy, it was truly appreciated. I would definitely recommend their services to anyone looking to rent in the area.

Antoine · 13 April 2026

★★★★★ 5/5

Google

I was searching for a 2 bedroom property around Belsize Park, Sam was very helpful and took his time with showing me anything what was new coming up and not just booking me into anything. Unfortunately I couldn’t rent with him. But will definitely be renting with him on my next search!

Mahidul · 13 February 2026

★★★★★ 5/5

Google

We recently rented with KFH and had a great experience. Randall was extremely helpful, answering all of our questions in a timely manner, keeping us up to date throughout the whole rental process, and understanding while we sorted some of our referencing complications. We're very happy with our new flat!

Madi · 13 February 2026

★★★★★ 5/5

Google

Just rented a flat through KFH. Jack was really helpful: Very well-informed, provided thoughtful advice, and extremely accessible and responsive, even outside normal business hours. Highly recommended!

Marcus · 16 June 2026

★★★★★ 5/5

Google

Randall helped my partner and I find a short term let at quick notice. He was very attentive, helpful and friendly and made the experience very easy from start to finish through good communication and delivery. Thank you Randall.

Leonie · 13 February 2026

★★★★★ 1/5

Google

I'm consistently surprised by how easy KF&H make property management look. They are not really on top of things, and don't show any professionalism or competence, and it doesn't seem to matter at all! Some observations of my interactions with them as a tenant: Will they reply to you promptly and keep you updated through the tenancy application process? No. Is their portal easy to use and navigate? Not particularly. Will they make you use a referencing company that harvests your data and spams you? Yes. Will they arrange a clear handover and move in process? After you ask twice. Will they even give you the correct keys to the property? Nope. Will they require you to spend your own time cancelling direct debits and setting up standing orders because of changes they decide to make to their systems? Yes. How will they communicate that? By sending emails that look like phishing attempts. Will they notify you of rent increases before they take effect, or will they instead allow you to discover the new amount retrospectively through an arrears notification? Second one. On the plus side, I always get a good laugh out of my interactions with them. Absolute clown show, full marks to all involved.

Joseph · 13 February 2026

★★★★★ 5/5

Google

Randal was really nice. He was the one who showed us the property and then helped out with the process of applying for the apartment. I think what I appreciate the most was how fast he always replied and was always in a great attitude.

Lorena · 13 October 2025

★★★★★ 5/5

Google

It has been a pleasure dealing with Randall, securing a rental for my daughter. Randall was very professional, patient in his approach, and always available to help in sometimes difficult circumstances.

Olivier · 13 February 2026

★★★★★ 5/5

Google

We recently rented a flat in Belsize Park and can recommend Randall for his very friendly, professional and punctual support throughout. He was very responsive and always available at the end of a text, which we really appreciated. Thank you, Randall.

Paul · 13 October 2025

★★★★★ 5/5

Google

I’ve recently had the pleasure of working with KFH, in particular Colin, during the re-letting of my flat in Hampstead. The experience was exceptional and I couldn’t have asked for a better experience. Throughout the process Colin and team …

Andrew · 13 October 2025

★★★★★ 4/5

Google

Colin on the Lettings side is great - always responds promptly and is always willing to help, and even go above and beyond to make things easy for the client. The Management side has been much harder with many more obstacles - I'm hopeful they will catch up to the same high level of service.

Zahra · 22 June 2026

★★★★★ 5/5

Google

I worked with Randall at KFH and couldn’t be happier. From the first viewing to completion, he was punctual, communicative, and transparent about every step. He handled negotiations smoothly, resolved last-minute hurdles with …

Max · 13 November 2025

★★★★★ 5/5

Google

I recently agreed to rent a property in Belsize Park through KFH. Samuel was great to work with. Honest and efficient in his practice. Would definitely recommend.

Nathaniel · 13 January 2026

★★★★★ 5/5

Google

Let a place through Sam Miah at Belsize Park branch! Very refreshing dealing with KFH & Sam - very professional, highly responsive and sorted me out! Thanks Sam

Rapol01 · 13 December 2025

★★★★★ 5/5

Google

Fantastic end-to-end experience as tenant. Thanks to Jack for his reactivity and professionalism

Simon · 23 March 2026

★★★★★ 5/5

Google

Colin and Randall are fantastic and helped us secure great tenants! From the start they gave an honest appraisal of our property, what it would achieve in the current market (and they delivered on the price) they were so helpful and efficient with the handover and changing of our new tenants, I would highly recommend them.

Katie · 30 March 2026

★★★★★ 5/5

Google

Had a great experience with the folks at KFH. Highly recommend Sam Miah. He was a consummate professional from start to finish.

Sasha · 13 November 2025

★★★★★ 5/5

Google

Thanks KFH Belsize Park team! In particular thank you to Susanna Smith, she has been an amazing agent. I was in a really difficult situation, I had to unexpectedly find a house due to issues with a house I was renting in Bayswater/Notting Hill! Susanna managed to showed me a place that fit perfectly what I was looking for. Not only everything was arranged quickly but also the inventory was smooth and the house was in perfect condition when I moved in (just painted and professionally cleaned). A really different experience than my previous in Notting Hill when I rented there... Thanks Sussie for getting me a new home on time for Christmas! I would also like to say that the property manager Christine has been really professional and helpful. Thanks Christine for arranging what was missing for me and being in touch, I didn’t have such a great experience with a property manager before. I would highly recommend KFH Belsize Park lettings team if you are looking to rent in the area.

Iria · 2 January 2025

★★★★★ 5/5

Google

I can't speak highly enough of the service I've received from these guys, both on the lettings and sales side. I just sold my house, and the attention paid by Adam throughout was extraordinary. He helped to negotiate a good price. Most unusually, the buyer failed to complete as scheduled, and Adam was extremely helpful and communicative throughout, trying to work out what was happening in the chain. I had previously rented out the house for a couple of decades, dealing mostly with Colin on the lettings side. Again, extremely efficient, helpful service, with reliable guidance on market pricing, through ups and downs. As someone who doesn't naturally enjoy being a landlord, Colin and Adam have been extremely easy to deal with, and made that aspect of my life easier - and a very different experience from other estate agents

Chetan · 29 October 2024

★★★★★ 5/5

Google

I had my rental viewings with Randall. He was incredibly helpful, he only sent me suggestions that actually met my criteria, was very proactive in trying to get access to properties for me and even did a virtual viewing of one property for me while I was away. An absolute gent and couldn't recommend him enough.

Luke · 13 November 2025

★★★★★ 5/5

Google

I would like to thank Randall, the agent who dealt with my case. Thanks to him and his unfailing determination, and above all his immense professionalism, I now have the pleasure of living in a wonderful flat. We encountered a few obstacles during the process, but Randall did everything he could to ensure that everything went smoothly. I have rarely come across such a dedicated and human person. I would recommend this agency without hesitation. Many thanks again!

Violaine · 24 July 2024