Trusted Agent profile · London
★★★★★
380 reviews across 1 platform
38 England's Lane, London, NW3 4UE
Part of Kinleigh Folkard and Hayward, see every office.
Kinleigh Folkard and Hayward's office in London, at 38 England's Lane, is rated 4.8 out of 5 across 380 reviews on 1 platform, including 380 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have been working with KFH for a few years now and this year they helped me with the letting my property. Collin has been great throughout the process, listened to my requirements and persevered till we got the right fit despite a number of offers on the table. Randall has also been fantastic, always on point for any queries and extremely efficient with paper work. I'm very pleased with the service provided. Thank you, much appreciated.
5/5
GoogleOur recent experience renting with KFH has been great. Randall in particular was extremely helpful - he supported us through challenges with previous agents, was consistently responsive, and always took the time to reassure us whenever issues arose. Thank you for all your help!
Thank you so much for your wonderful review, Eloise! We are thrilled to hear that your experience with KFH was great and that Randall provided you with the support and reassurance you needed. We look forward to assisting you again in the future!
4/5
GoogleIn my efforts to find a flat a few months ago, Randall at KFH was responsive, professional, and good to deal with. Although there was a miscommunication resulting in an unnecessary journey, the experience was a good one, and resulted in my finding a property.
Thank you for your feedback. We are glad to hear that your service with Randall was professional.
5/5
GoogleI recently completed my move with Sam. The whole process was seamless, and I cannot praise Sam and KFH team enough for the service, and responsiveness. I would use this team again, and have already recommended KFH to friends.
Thank you for sharing your experience, Liam. We are glad to hear that your move was seamless and that our team provided such responsiveness. Our local expertise and client-focused approach aim for truly successful outcomes. We appreciate your recommendations and look forward to assisting you and your friends in the future.
5/5
GoogleSamuel Miah at KFH made the whole process of securing my flat genuinely effortless. Quick, responsive and seamless from start to finish. Highly recommend.
Thank you for sharing your experience, Alex. We are delighted to hear that securing your flat was effortless and seamless. We strive to provide reliable support. We look forward to assisting you again in the future.
5/5
GoogleI want to say was how much I appreciated the effort put into this sale by Daniel Levy. There were so many ups and downs, so many false dawns, but Daniel remained positive, resourceful and very much on the ball throughout. Ultimately the sale did not go to Daniel‘s client but thanks to Daniel’s efforts, we achieved a better price than we would have done had without his involvement. So, many thanks to KFH and the professionalism of their negotiator.
Thank you very much for the review you wrote for me. You were a pleasure to work with and hopefully are paths will cross again in the future! KFH Belsize Park
5/5
GoogleMy husband and I recently leased a property from lettings negotiator Harry Blake and we were both very pleased with how he treated us, and of course we are thrilled with our new flat. Harry was patient in explaining the area to us as well as the rental system (we are not from the UK). We found him to be generous with his time. He showed particularly good diplomatic skills as he had to deal with multiple parties including the property developer, a managing agent and the reference agency. I would highly recommend Harry.
Thank you very much for the feedback, it was a real pleasure helping you move and will always be happy to help you and your Husband in the future, all the best in your new home. Please don’t hesitate to ask if you need anything else. KFH Belsize Park
5/5
GoogleZurenu Surendrakumar, Adam Cohen and the KFH Belsize Park team were very helpful throughout our entire property purchase process. We saw multiple properties with them and they offered great advice on the market and the buying process. Upon submitting our offer, Zurenu was kind enough to arrange access to the flat prior to exchange on more than one occasion so we could speak with tradespeople about the work we planned to undertake. Zurenu was always quick to respond to emails and facilitated requests throughout conveyancing. We are very grateful to them for making the process so smooth and connecting us with all the right people to complete the various legal processes. We are delighted with our new flat and appreciate all the support provided. Thank you to the KFH team!
1/5
GoogleMy experience with this agency was defined by a complete lack of professional communication and conflicting information. After waiting 5 days for a response regarding a viewing, I was forced to contact the office myself to receive any …
Hi Baris, thank you for sharing your experience with us. We are sorry to hear about the lack of professional communication you encountered. We pride ourselves on being a trustworthy agency, and would love the opportunity to regain your … More
5/5
GoogleFantastic service from Sam Miah! He was professional, responsive, and was very knowledgeable about the letting process. Really appreciated his clear communication and helpful approach throughout. Highly recommend!
Thank you for your kind words. We are glad that you found our service to be professional and knowledgeable. Our team is dedicated to providing clear communication and supportive guidance throughout the letting process.
5/5
GoogleHarry couldn’t have been more helpful in helping myself and 2 flat mates with our move to Hampstead! For two of us it was our first time renting so we were new to the whole process but he helped us through, every step of the way. A beautiful flat in an incredible location, we couldn’t have asked for more. We can't thank Harry (and all those at KFH) enough for making it such a great experience.
Thank you very much for you kind words Sarah. It was a real pleasure dealing with yourself, charlie and john. I wish you well in your new places and all the best. KFH Belsize Park
5/5
GoogleI took a flat through Sam Miah and I could not recommend him enough, he took his time to explain the rental procedure and showed patience throughout as it was my rental property!
Thank you for your kind words, Arif! We're thrilled to hear that Sam provided you with patient support throughout the rental process. You having a good experience means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleI recently went through the process of renting a flat and it was a dream working with KFH vs other competing agents. I specifically worked with Randall, who went above and beyond to make this as easy of a process as possible, and was immediate and prompt in responding to questions. I would definitely recommend working with this team and would use them again if I were to move house again.
5/5
GoogleSam M is an absolute gem. He was extremely communicative and guided us through the letting process with kindness and expertise. Huge thanks to him and the team, a real standout among letting agents!
Thank you so much for your kind words, Celeste. We are thrilled to hear that Sam provided you with such customer-centric support and guided you through the letting process with expertise. Your feedback means a lot to our team, and we look forward to serving you again in the future!
4/5
GoogleJuan was an excellent real estate agent who was always available to answer my questions and help with finding a solution that worked for me. He went above and beyond by proposing a 24-month tenancy with a breaking clause at 12 months, which was very much appreciated since all other agents I talked with were forcing me into a 24-months agreement. The house was delivered clean and the keys were well organized. However, the only downside was the furniture in the house was old and at times broken. Nevertheless, Juan was willing to help me speak with the landlord about replacing it. Overall, I would recommend Juan as a real estate agent. His professionalism, dedication, and helpful nature set him apart from others and made the process of finding a home much easier. I appreciate all that Juan did for me and am grateful for his assistance. I would rate my experience with the agency as 4 stars, due to the furniture issue, but I would not hesitate to work with them again in the future.
5/5
GoogleKFH have been brilliant in helping my partner and I find our first rental home together. They have been accommodating and friendly the whole way through. Nicole has been our point of contact and she has been honest and quick with communication as well as understanding. You hear lots of doom and gloom stories about the London rental market at the moment, but Nicole (and KFH) have proved those wrong.
5/5
GoogleJake and his team were an absolute pleasure to work with during these difficult times. He has worked extremely hard for the sale of the flat and as a team they kept me up to date throughout the whole process. This made the process less stressful. I would strongly recommend KFH estate agents if you are looking at buying or selling your flat. I initially bought my flat through KFH and the process was extremely smooth 9 years ago. Thank you so much :)
1/5
GoogleYou are in your thirties, Now that you have a baby who is almost one, you start your search of a two bedroom place to buy. months and months every Saturday is filled with viewings and your baby probably thinks this is how life normally is. Finally you find a place you love, you make an offer and it gets accepted!! You are over the moon. You come home and dance out of excitement. Your baby does not get it but understands there is something nice going on. She will have a room after-all. You get asked some documents for the process to start and you send them immediately. You try to sort your mortgage and solicitor at the same time, too. Well these are hard but necessary steps to take. Everything is normal until now. But here comes the sickening part! Alina, the sales negotiator you worked with so far who is a lovely lady by the way is away for the week and leaves her assistant to take care of paperwork for her. They need your solicitors details to write the offer accepted letter. First thing Monday morning you email the details of your solicitor to that assistant. You have hours long mortgage application meetings with the broker afterwards and they have all your personal and bank details at that point. Peter West the assistant does not write back to you at all on Monday. Tuesday he is still quiet. You write a follow up email. No reply. Wednesday he writes back that he needs to contact the seller and wednesday night he asks you to call him. Yes unfortunately you are correct! In the meantime, even though your offer was accepted he did not care about his manager, did not care about you or your hopes and dreams, did not care about work ethics and did not care about the reputation of the real estate agency he works for and he kept on showing the flat to others, found a cash buyer of course and on the phone he says, “there is another flat, why don’t you look at that?”Yes there are thousands of flats all over the uk but is this fair to us? Is it fair to his superior? Is it ethical? Our mortgage application is accepted now with the flat gone missing. Couldn’t Peter show other flats to the cash buyer? Was the one with our accepted offer the only one they had in all of kfh? I feel so disappointed with the system and I think kfh needs to sort this out if it wants to prevent its reputation from being tarnished. Make things right!
5/5
GoogleExcellent team when showing us the flat. They were professional, knowledgeable, and very helpful throughout the viewing.
We're thrilled to hear that our team was professional, knowledgeable, and helpful during your flat viewing. Your feedback inspires us to continue providing reliable and customer-centric service, and we hope to support you again in the future Alex!
5/5
GoogleI had a great experience with KFH looking for a new property. Luke from the team was very helpful and always available for to reply to emails or answer any questions I had and really equipped me for the search. He was easy to deal with and I was very happy with the service he provided
5/5
GoogleI worked with Fergus Ryan recently to find a property to let. Fergus was professional, listened to my requirements, responsive to my queries and requests, and promptly communicated as agent between the landlord and myself. Fergus was a pleasure to work with and I would be happy to recommend him to others looking for a rental property in the Belsize Park area.
Thank you very much for your kind words. If you need any help in the future please do not hesitate to ask. KFH Belsize Park
5/5
GoogleI have nothing but good words to say about this company. It is my first time renting in London, and I was nervous to say the least - but I needn't have worried at all. Giulia Baire was with me every step of the way, and she was so accommodating and helpful whenever I had any issues or questions about renting and paying for my property. I would not hesitate to recommend this company; it was so refreshing to find a genuine, friendly agency when I had been in contact with so many unresponsive or even scamming agencies prior to my finding a property with KFH!
5/5
GooglePeter has been handling our purchase of a two bedroom garden flat in Belsize Park and he’s been excellent. He’s very professional, friendly and knowledgeable and he is always contactable and responsive to emails and calls. He knows the house buying process very well and liases with all sides whether solicitors, mortgage advisors or surveyor to ensure the process is as smooth, stress-free and efficient as possible. I highly recommend Peter and his team at KFH Belsize Park.
5/5
GoogleMy partner and I spotted a dream property for rent in a highly sought-after area of London, in a once-in-a-lifetime exclusive location. Michelli was attentive, professional but also warm and kind at the same time from first viewing through offer to signing of the contract. Neither my partner or I believe that we live where we live today, and that we've got here completely stress-free. Lots of thanks to Michelli and her amazing colleagues at KFH.PositiveResponsiveness, Quality, Professionalism
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Kinleigh Folkard and Hayward's London office has 380 reviews across 1 platform: 380 on Google.
Kinleigh Folkard and Hayward London is rated 4.8 out of 5 across all 380 reviews, and 4.8 out of 5 on Google from 380 reviews.
Kinleigh Folkard and Hayward London, 38 England's Lane, London, NW3 4UE.
