Kinleigh Folkard and Hayward London reviews

★★★★★ 5/5

Google

Honestly it's so refreshing to encounter a team who are super efficient and professional but also personable! Dillon Brown was my main contact and made the process of viewing and then signing for my new property incredibly smooth. Rumana Sultana supported the administrative elements once I had signed for the property and handed over to my new property manager Kevin Goes. They were/are all fab, I cannot recommend the team Belsize Park office highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Phoebe · 20 June 2022

★★★★★ 5/5

Google

Isaac was quick to answer my queries and was very helpful. He accommodated a Saturday briefing which was great and I enjoyed the property tour thoroughly. Very professional and great service

Christopher · 10 April 2025

★★★★★ 5/5

Google

KFH Belsize Park were very responsive and attentive, and my situation was a bit unorthodox due to being self-employed and from the US. I really appreciated their explanations and diligence throughout the process. Randall was the main agent with which I worked, and he is the reason I got the perfect flat!

Talon · 20 May 2024

★★★★★ 5/5

Google

I highly recommend Roo who was professional, polite and responsive in his dealings with us. We were looking for a flat on very short notice over the Christmas period which is a tough proposition. Roo went above and beyond with his service for us and helped us secure a new tenancy right before Christmas which also involved Roo having to come in just after Christmas to ensure our timely move-in date. I would have no hesitation recommending him in the future.PositiveResponsiveness, Quality, Professionalism

Alexander · 24 August 2021

★★★★★ 5/5

Google

We had the best experience with Michelli Nunes from KFH in Belsize park when looking for a flat for rent. Michelli was always responsive to all of our endless questions and helped us through the procedure as fast as possible since we were pressed in time. In the flat viewings she let us wonder around and didn't pressurize us to make any decisions. We really recommend her, the estate market can be harsh, and to find a professional yet humane communication is rare. Thank you Michelli, we love the flat!PositiveResponsiveness, Quality, Professionalism, Value

Ariella · 24 August 2021

★★★★★ 5/5

Google

Estate agents often get a bad press, but KFH have been great during a tricky and complicated sale. They got twice as many viewings through the door than the other agents, and secured a sale over asking price. Throughout the whole process, they have been top notch, and in particular, Peter West has been friendly, resilient and reassuring - a consummate professional with dogged determination - a great help. I cannot recommend these guys highly enough and wouldn’t hesitate using their services again.PositiveResponsiveness, Professionalism

Gavin · 24 August 2021

★★★★★ 5/5

Google

We were very impressed with KFH during our recent purchase process. Adam Cohen is a real asset to the team at KFH. He is professional, responsive and totally committed to his job, going beyond the call of duty by working late hours and even when he was unwell. He was always on top of every stage in the process. And, Adam is such a pleasant person to deal with. Our experience has really opened our eyes to the high levels of services offered by KFH in Belsize Park.PositiveResponsiveness, Professionalism

Rose · 20 June 2021

★★★★★ 5/5

Google

Estate agents often get a bad press, but KFH have been great during a tricky and complicated sale. They got twice as many viewings through the door than the other agents, and secured a sale over asking price. Throughout the whole process, they have been top notch, and in particular, Peter West has been friendly, resilient and reassuring - a consummate professional with dogged determination - a great help. I cannot recommend these guys highly enough and wouldn’t hesitate using their services again.

Gavin · 22 January 2021

★★★★★ 5/5

Google

Jonathan is an excellent agent - he is experienced so knows his ropes. Sees the whole picture - doesn't rush but waits till all the pieces of the puzzle is in place, which ends up all parties involved not wasting time or making rash decisions. Wise I guess is the word.

H · 20 February 2024

★★★★★ 5/5

Google

Randall was an amazing realtor. He helped us through every step and was always responsive and available whenever I needed help. If I have to move again (but hopefully not as Randall found us a perfect home) I would definitely work with him :-)

Tanya · 12 June 2024

★★★★★ 5/5

Google

It was a great experience. Haydar Shubbar was very helpful all the way through- exceptional! He was always solution-oriented, very quick to respond, made my house hunting journey as smooth- happy as possible. Most importantly, he was always kind with good energy. I would definitely consult him again and recommend his service to anyone looking for a house in this area. Thank you KFH & Haydar.

Eda · 1 December 2022

★★★★★ 5/5

Google

We recently sold our property through KFH Belsize Park & have been really impressed with the service. Would especially highly recommend working with Jake who was very experienced, knowledgeable, committed and gave us exemplary service throughout our very long sale! Really nice to work with someone who cares about his work, clients and customers. Thank you Jake!

Polly · 24 August 2023

★★★★★ 5/5

Google

Randall was very helpful in guiding me through the steps of renting my first solo apartment in Belsize Park. He was professional, responsive and great at answering/reassuring me through any query. Highly Recommend !

Kathryn · 7 November 2024

★★★★★ 1/5

Google

I would suggest both tenants and landlords to avoid dealing with KFH at all costs. We rented a property in Belsize Park managed by KFH and experienced a lot of issues in just a year, including illegal actions from their side. Here are the details: - KFH agent illegally entered the property during our tenancy. One of their agents was keen to show the property to someone about 5 weeks before we were due to move out and decided to do so without giving a 24 hour notice as per the contract (he didn't give any notice at all) which caused us a distress (we are a family with a young child). - KFH is not careful with personal data. After we moved out one of their clerks sent us confidential details that were supposed to be sent to new tenants of the property (tenancy agreement, deposit protection details etc.) - KFH ignored conditions of the offer that were included in the contract. We specifically discussed some of the repairs we wanted to be done and included them into both offer terms and tenancy agreement. Upon move in we realised the repairs were not done and it took us about a week of chasing before any actions proceeded from their side even though they were in clear breach of contract. - Tenancy agreement has illegal clauses. Their contracts are not up to date with recent legislations - we were asked to pay a greater amount in council tax that council itself would accept from us. - KFH kept holding our security deposit for 7.5 weeks after the move out date without giving any proposals for deductions or informative communication. After 6 weeks of chasing them we received deduction proposals that should've have taken no more than a week to be made up. - KFH didn't ensure the property is clean for move in. We basically moved in with a young child to a dirty property with hairs and dust all over the place, condoms under the bed and mould in bathroom. We had to urgently organise cleaning at our own expense and seek reimbursement later. - KFH fees to tenants are unreasonably high. £300 for the renewal of the contract is just one of the examples. For the poor service they provide this is unacceptable. - KFH managing agents are extremely slow at communication when an issue arises. In some cases our urgent requests were ignored for days. - KFH wastes tenant's time and landlord's money. As we are landlords in London ourselves we could see how inefficiently they deal with some of the issues sending several contractors to get quotes (4 was our record), performing cheapest possible repairs and not keeping landlord fully aware of the repairs that have been done. KFH managing agents also performed a routine property visit just a week before our move out - a service that landlord pays for as part of their property management service and which was completely useless to the landlord at this point since they will have received a check out report in a week's time anyway. - KFH poorly markets properties. Be prepared to let lots of people through your door when you decide to move out as a tenant. There were about 30 viewings (one without any notice as mentioned above) of the property as we continued staying there before they finally managed to let it to someone. The process of finding new tenants took them nearly 2 months despite the price being in line with the market. As someone renting out a property in London myself, I can see it's simply a matter of inefficient work from their side. Some of the people who came to view had zero interest in the property - so why bring them here in the first place?

Svetlana · 25 March 2020

★★★★★ 5/5

Google

Fantastic support from Sam throughout. Thank you!

David · 13 February 2026

★★★★★ 5/5

Google

Randall was great. As someone new to the UK and securing a flat in London he talked me through the process, was incredibly helpful walking me through the paperwork and made himself available at short notice to view flat.

Andrew · 24 July 2024

★★★★★ 5/5

Google

Jonathan from KFH who dealt with our flat sale in Belsize was professionall ,efficient and courteous. Helped us along the way during a stressful process at times. Thank you also to his team. John

John · 10 October 2024

★★★★★ 5/5

Google

My family and I are in a lovely flat today only because Colin Gillibrand made the entire process an absolute cakewalk- he was thoroughly efficient, courteous, meticulous and exceptionally supportive every step of the way. It was a very challenging and time sensitive project, which Colin took upon himself to make a success. He helped me with the paperwork, the fine print and even negotiated the moving date for us, and was always honest and transparent every step of the way. Even with a small typo in the contract which others would have glossed over, he had it re made so it was an absolutely zero error process. Really a rockstar amongst his peers- and made us look at estate agents in a very different (positive!) light. Thank you.

Sarah · 30 July 2019

★★★★★ 5/5

Google

My experience of selling my flat through KFH has been absolutely exceptional and I highly recommend them. The quality of service is above and beyond anything I have experienced before and since and I have worked with many estate agents. Adam Cohen secured the sale of my flat and he was always available on the phone and in person and really went beyond the call of duty with his hard work and dedication. I also worked with Robbie Coyle and the manager, Jake Joffe who were also involved and fully aware of the position at every stage . They really worked as a team so I always had a point of contact at any time, The whole team display the combination of hard work, integrity and professionalism.

Anu · 30 July 2019

★★★★★ 5/5

Google

Wow, absolutely brilliant experience with KFH. Fergus went over and beyond to answer my many questions, including visiting the property to take measurements for me. It is this attention to detail and commitment to the tenant that makes me absolutely certain I will work with KFH again in the future as my #1 choice. Before finding KFH, I had toured properties with almost every agency in North London and none come remotely close to the attention, professionalism shown by KFH and their collection of highly quality properties in Belsize Park. Highly recommend.

Sara · 29 July 2019

★★★★★ 5/5

Google

Our experience with KFH was wonderful. Josh helped us find our dream flat in Belsize Park and worked very closely with us to ensure that we were approved and that the landlord was comfortable with our offer. He was always optimistic, honest and quick to respond to any of our (many) enquiries. I would absolutely recommend Josh and KFH to anyone considering. They give you a certain level of service that goes above and beyond what you find with other agencies.

Danielle · 29 July 2019

★★★★★ 5/5

Google

Selling a property, barring the usual hiccups should go through quite easily and as expected with the efforts of the belsize park office the sale of our property went through swimmingly. They even helped with our purchase and went above and beyond the call of duty to assist and I'd like to give a special mention to Adam Cohen who dealt with the sale for us. He was particularly detailed with dealing with all parties involved and chased and talked to solicitors on both sides, is very knowledgeable on all legal aspects and was calm, confident and reassuring throughout the whole process. Thank you for everything!! and we will definitely pop to say hello if we're in the area.

Elizabeth · 29 July 2019

★★★★★ 5/5

Google

A very professional service from Jonathan and team - our sale from start to finish was efficiently handled with good communication and reliable support. Great knowledge of the market and local area, highly recommended.

Rachel · 24 September 2024

★★★★★ 5/5

Google

KFH did a phenomenal job in assisting to locate an ideal property for our family in the Belsize park area. We worked with Josh Wilson who was responsive, perceptive to our needs/interests and an overall pleasure to work with. The staff in the office including Charmaine Richards were all very strong with a keen attention to detail. Highly recommend this group to anyone in need of property assistance in Northwest London. They strike that rare balance of accommodating both the property owner and prospective tenant very well.

Grace · 28 January 2019