Trusted Agent profile · London
★★★★★
1,821 reviews across 3 platforms
Albury Corner, 186A Deptford High Street, London, SE8 3PR
Part of Keatons, see every office.
Keatons's office in London, at Albury Corner, is rated 4.9 out of 5 across 1,821 reviews on three platforms, including 286 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Keatons won in 2026.
286
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,513
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFaultless service.
The service from Keatons (Justine) was faultless. Efficient, friendly and professional - made the experience of renting a home easier than I could have imagined.
That's fantastic to hear, thank you Yvonne.
5/5
TrustpilotJustine at Keatons made the whole…
Justine at Keatons made the whole experience of finding a new property very easy and straightforward. She was very helpful, friendly and informative throughout - thanks again, Justine!
That's great to hear, thank you Kiira.
5/5
TrustpilotCharlotte was amazing
Charlotte has always been responsive to inquiries and has been extremely helpful in getting us set up in our new flat.
That's great to hear, thank you Abyan.
5/5
TrustpilotFantastic Experience!!
I had a very smooth experience working with Siane throughout the process of viewing the apartment and getting my documents in order. She was extremely helpful and responsive throughout the entire process. Could not recommend enough!
That's fantastic to hear, thank you Emily.
5/5
TrustpilotKeatons have been great
Keatons have been so much better than I expected! Very different to what you might expect and a pleasant surprise. We have been mainly working with Elliot, and we feel that we are in safe hands.
Thank you Annabelle, that's great to hear.
5/5
TrustpilotExcellent Agent for a difficult sale process
Some legal complications resulted in about six months delay to our flat purchase. The agent handling the sale, OJ AKSU at Keatons, was highly professional and ensured seamless communication between buyer and seller throughout. He made an otherwise very stressful process manageable. OJ definitely deserves a five star rating.
Thank you Michael, glad Oj could help you.
5/5
GoogleGreat service from OJ Budak, who was very friendly and personable, knew the properties and the area well, and was not pushy or overbearing like many estate agents are in their work. He was very helpful in arranging the purchase of the property and would highly recommend his services 👍🏽 …
That's great to hear Kiran, thank you for your review.
3/5
TrustpilotBeen with them for a while and mostly…
Been with them for a while and mostly experience has been good but in last year or so, customer service has been pretty poor.If you need anything or more often, if they need something from you, some departments have been quite rude.
Hi Fran, I'm sorry to hear the above, please email headoffice@keatons.com with further information and we will be happy to investigate. Kind regards, Head Office
5/5
TrustpilotWant to thanks Keatons' team for being…
Want to thanks Keatons' team for being so friendly and helpful towards me! Even though i hade quite difficult case, to find an office without a big budget for it, they did their on 100% Definitely I can recommend Keatons!
Thank you for your kind review Spencer.
5/5
TrustpilotExcellent Service (Oscar)
Really refreshing experience with Keatons. Our agent, Oscar, was excellent throughout, replying to us quickly and keeping us informed throughout the whole process. Could not be happier with the experience so far.
That's fantastic to hear, thank you Michael.
5/5
TrustpilotAmazing service
Steven Gadd), our property manager has been absolutely marvellous. I've always received prompt and top notch service from him. He's a great asset to KeatonsOverall, the entire service provided by Keatons is seamless. They are there to with help the entire process of moving in.
Thank you for your kind review Ambreen, that's great to hear.
5/5
TrustpilotKeatons helped us rent an apartment…
Keatons helped us rent an apartment before we moved to the UK. Our agent, Matthieu, offered virtual viewings of the place and gave us all the information we could ask for.They were very responsive and provided support with all the compliancy checks required to rent in the UK as a foreigner.
That's great to hear, thank you for your review Alex.
5/5
GoogleDan was professional, informative and made an often challenging process simple and stress free. Thanks for everything.
This is great to hear, thank you for your comments!
5/5
TrustpilotI had a viewing with Oscar
I had a viewing with Oscar, who was very patient with meAnswering all my questions and then, doing follows up to know how my searching was going Def recommend
That's great to hear, thank you Maria.
5/5
TrustpilotToni was just amazing
It was my first ever purchase and as daunting as it was, Toni helped me along the whole way, with patience, empathy and support. She was always available to talk when things got stressful and went the extra mile eveytime to help the process. I'm very grateful to her and to Keatons
That's great to hear, thank you Sarah.
5/5
TrustpilotHelpful, responsive and fair
Very clear letting process - fairly allowing prospective tenants a chance to view the flat before giving a clear deadline by which to make an offer. The a smooth, clear process from the point of viewing, through referencing, receiving contract and moving in.
Thank you Hugo, that's great to hear.
5/5
TrustpilotAlex A the Godsend!!!!
Honestly if it wasn't for Alex I don't know if we would have found our new property. He was so lovely and really found he cared about helping us find a place. He definitely went above and beyond for us which we are so grateful for.
Thank you Ruth, that's great to hear.
5/5
TrustpilotGreat client service
The staff of Keatons were open and honest in their communication. The kept me informed and did all their possible best to conclude the transaction in a timely manner.
That's great to hear, thank you Vincent.
5/5
TrustpilotPositive experience
I have been in touch with Oscar Pace, he's been very friendly and approachable and has listened to my needs in recommending suitable properties for me.
Thank you fo ryour kind review Anna.
5/5
TrustpilotHad a really good experience with…
Had a really good experience with Natalie, who helped us get all admin and paperwork sorted with a tight deadline and kept us in the loop the whole time.
That's great to hear, thank you Charlotte.
5/5
TrustpilotKeatons are a pleasure
Keatons are diligent, professional and courteous in all their dealings. They have made letting my property an easy and positive experience. Jay Smith, Oliver Cruikshank and all the finance and logistics team have been excellent.A real pleasure to work with
Thank you for your kind review.
5/5
TrustpilotThank you Oscar!
Had a great experience renting from Keatons, in particular with Oscar Pace who was extremely professional and went above and beyond to make sure I was fully informed about the unit.
That's great to hear, thank you Wassim.
5/5
TrustpilotWe had a great experience with Justine…
We had a great experience with Justine Reynolds, who professionally guided us through the paperwork and all necessary steps.
That's great to hear, thank you Marvin.
5/5
TrustpilotThanks Keaton
I would like to extend my appreciation to Oscar Pace for their invaluable assistance in securing my rental property. Their knowledge of the market and friendly demeanour made the entire process enjoyable.
Thank you for your kind review Tanay.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Keatons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Keatons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Keatons won Gold in The Trusted Agent 2026 awards.
