Trusted Agent profile · London
★★★★★
1,821 reviews across 3 platforms
Albury Corner, 186A Deptford High Street, London, SE8 3PR
Part of Keatons, see every office.
Keatons's office in London, at Albury Corner, is rated 4.9 out of 5 across 1,821 reviews on three platforms, including 286 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Keatons won in 2026.
286
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,513
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilothad such a great experience with keatons
had such a great experience with Keatons, Oj and George. So supported throughout the process, such good communication and never pushy. I could not have been happier with everything. Its a big, stressful thing selling a house and to be made to feel you are in good hands is hugely valued. We would highly recommend in every way!
Thank you Claire, that's great to hear.
5/5
TrustpilotTop service
Thanks to the help of Michael Logan and Nathalie Craddock at Keatons Kentish Town, finding a flat to rent seemed quite easy!Michael got us all the info we needed on the flat to facilitate our move in and Nathalie dealt with all the admin brilliantly and was always friendly and helpful.Thanks to the team at Keatons and highly recommend them!
That's fantastic to hear, thank you for your kind review Pauline.
5/5
TrustpilotMarc Nicklin from Keatons was…
Marc Nicklin from Keatons was outstanding. He was patient with the viewing and allowed us to take our time exploring the property and answered all of our questions without rushing us to make a decision or to have an answer. It really made all the difference.
Thank you Santiago, glad to hear this.
5/5
TrustpilotReliable and efficient
Keatons and its team have done a great job letting out the properties I have in London. They have kept me informed on what is happening with them and sorting maintaince issues promptly. Finding new tenants and sorting all the paperwork very quickly.
Thank you for your kind review Stephen.
5/5
TrustpilotTitle: A Trustworthy Estate Agent that Exceeds Expectations
Communication is key in any real estate transaction, and Keatons excels in this aspect. They were in keeping me updated on the progress and promptly responded to any queries or concerns I had. Their clear and concise communication style made the entire process smooth and stress-free.
Thank you for your review Raymond, that's great to hear.
5/5
GoogleI have just recently moved into a Keatons rented property, and found their service to be impeccable throughout the process. We used the Deptford Keatons branch and found Lauren in particular extremely kind and helpful during our search for a property, and sympathetic to the stress of the London rental property market. She found us a property within budget and was very helpful during the process of using Goodlord to set everything up. I wouldn't hesitate to recommend her and Keatons for your property search.
5/5
TrustpilotGreat communication
Great communication, professionalism, and effectiveness when helping us find a place. Oscar ensured our needs were acknowledged and sourced a great property for us to rent with our preferences in mind. Danielle also aided in a smooth transition throughout the administration process.
Thank you for your kind review Tan.
5/5
TrustpilotI was assisted with my flat purchase by…
I was assisted with my flat purchase by Toni in the Keatons Wanstead branch, and her support was fantastic from start to finish. She was happy to answer any of my questions and replied quickly and efficiently. Buying a property is a stressful process so it was comforting to know I had support from Keatons.
Thank you for your kind review David.
5/5
TrustpilotNew Tenant Requirement
I was looking for a new tenant to occupy one of my properties and the Keatons team made this process extremely easy and efficient. Natalie Craddock has provided an excellent service until such time the tenant occupied the property.
Thank you for your kind review Vinesh.
5/5
TrustpilotOscar was helpful
Oscar was helpful, quick to reply and professional.
Thank you for your review Tim, that's great to hear.
5/5
TrustpilotJustine was great in helping us find a…
Justine was great in helping us find a new flat!
That's great to hear, thank you Faye.
5/5
TrustpilotExcellent experience
Extremely pleased with my experience and this was entirely due to the professionalism and in-depth knowledge of the area and properties held by Billy from the Bow office. He went above and beyond, catering to my property requests, was extremely informative and responsive at all times. Truly a pleasure to work with and could not recommend him highly enough.
That's great to hear, thank you Emma.
5/5
TrustpilotBeing a first-time renter in the UK
Being a first-time renter in the UK, I had a number of issues that needed to be sorted out first, as expected. However, the agents at Keatons were very helpful throughout the journey until I got and moved into a nice flat. Danielle especially provided frequent updates and answered all my queries, her customer service is top notch.
That's fantastic to hear, thank you Wale.
5/5
TrustpilotOscar from Keatons
Although we didn't secure a flat with Keatons in the end, I wanted to express my appreciation for Oscar's professionalism and kindness in helping us. He was a pleasure to work with and I would recommend him for his excellent customer service.
That's great to hear, thank you Ariel.
5/5
GoogleThey helped me find my dream house. The process was smooth, and the communication was great. I finally found my dream home in London. Thank you very much. The communication efficiency is very professional.
That's fantastic to hear, thank you for your review Yiqi.
5/5
TrustpilotAfter having problems in the past when…
After having problems in the past when moving into a new home dealing with Keatons was the best experience I could ask for. Particularly from Lauren Wood, she helped my housemates and I so much. And communication was brilliant from the start, with an interest in the property right to the end of the process!
Thank you Tom, that's fantastic to hear.
5/5
TrustpilotNatalie and Riaz!!
Natalie and Riaz have been a pleasure to work with.Fantastic results in getting our properties let quickly whilst achieving top rents, I would thoroughly recommend Keatons to anyone thinking about letting their property. Very professional yet personal service.
That's fantastic to hear, thank you Percy.
5/5
TrustpilotVery happy with our continued…
Very happy with our continued experience with Keatons and especially with Justine Reynolds and Paul Rooke who have helped very much during a sudden end to a long tenancy. They helped us find a new property very quickly and it was a smooth process. Many thanks both!
Thank you for your kind review Alex.
5/5
TrustpilotBest team
MARK, MICHAEL AND OJ you have been and continue to go above and beyond in terms of helping me to sell my flat. I could not ask for a nicer and more supportive team. Wouldn't look anywhere else for renting or selling your property.
Thank you for your kind review Charlotte.
5/5
TrustpilotTop service from Natalie
Natalie Craddock at Keatons has been amazing throughout our tenancy!She has been helping us with all the small issues we have encountered and has proactively chased tradesmen and followed up with us to make sure we had a great experience. We highly recommend her, keatons is lucky to have her!
Thank you for your kind review Pauline.
5/5
TrustpilotThe staff are very helpful.
The staff are very helpful and efficient. Got tips from Ross on how to improve the flat, something no previous estate agents have ever done.Staff are very proficient at resolving maintenance issues.
Thank you Mr Ahmed, that's great to hear.
5/5
Trustpilotworked with Keatons for many years
We have worked with the team at Keatons for many years selling buying and renting our flat. Everyone has been great and we highly recommend Keatons. Luke and Elza stand out. Danielle and Billy definitely deserve a mention as well.
Thank you for your kind review Michael.
5/5
TrustpilotThanks Jay!
I had the pleasure of working with Jay Smith on my current rental flat through Keatons. Jay exhibited a strong sense of responsibility and integrity. His proactive approach to problem-solving was particularly impressive. I look forward to continuing our successful partnership.
That's fantastic to hear, thank you Ding.
5/5
TrustpilotKeatons have been managing the rental…
Keatons have been managing the rental agreements, tenants and my property for over 15 years. I can honestly say that in all that time, I have been extremely satisfied with the service I've received. I entrusted the management to Hannah, Abhijit and all the team and they continue to confirm that I made the right decision all those years ago. Thank you all the team at Keatons.
That's fantastic to hear, thank you Maria.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Keatons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Keatons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Keatons won Gold in The Trusted Agent 2026 awards.
