Trusted Agent profile · London
★★★★★
1,823 reviews across 3 platforms
Albury Corner, 186A Deptford High Street, London, SE8 3PR
Part of Keatons, see every office.
Keatons's office in London, at Albury Corner, is rated 4.9 out of 5 across 1,823 reviews on three platforms, including 286 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Keatons won in 2026.
286
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,515
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWith the market being how stressful to…
With the market being how stressful to find a place to rent with costs on the rise, Keaton's and specifically Lauren W. did an amazing job of easing the process of finding our next home. She managed expectations from our first interactions, was clear on communication, and is very quick and efficient to get back to us with any questions. Thank you so much!!!!
That's fantastic to hear, thank you Kaitlin.
5/5
TrustpilotWe have just sold 2 properties with…
We have just sold 2 properties with Keatons, Mile End and would recommend for their knowledge of the area and ability to get buyers through the door. Ask for Helen if you want stuff to get done.
Thank you for your kind review Polly.
5/5
TrustpilotNatalie - Keatons
Natalie was great throughout the move. Answered all my questions, really responsive and was on top of everything
That's fantastic to hear, thank you for your review.
5/5
TrustpilotWe have experienced excellent service…
We have experienced excellent service from Keatons. Swift responses, and as overseas landlords, we appreciate Keaton's services. A lady called Daisy Johnson, whom I have recently contacted, even went the extra mile to provide me with advice and reassurance regarding an issue with our property.
Thank you Jenn, that's great to hear.
5/5
TrustpilotKeatons have been brilliant in helping…
Keatons have been brilliant in helping me with finding a property and going through the process. In particular, I would like to cal out Justine who was fantastic and made the whole process run smoothly.
Thank you Lauren, that's great to hear.
1/5
FacebookAbsolutely unprofessional, unethical, careless and shameless company. I really doubt any of the good reviews are real, just the fact that reviews on most platforms are either 1 star or 5 stars give you a clue that they may be using friends to manipulate their scores, I really cannot understand it otherwise. I wish I had checked them before... they use unfair trading practices to get you into the contract and once they have your money, that’s it, they’re done, service completed. Unlawful statements and threats seem to be their common practice, they just make them so naturally that it is absolutely unbelievable. 4th time I moved in East London, 1st time I received such a poor service. Funny enough, they claim to be the best agents in East London!
Hi Bego, we’re very sorry to hear that you’ve had a bad experience with Keatons, and we assure you your comments are being taken very seriously. Please could you email headoffice@keatons.com to discuss this further, so that we can investigate and resolve any issues.
5/5
GoogleLauren was so helpful in helping us find our flat. She was really attentive to our needs and made sure that our move went smoothly!
That's great to hear, thank you Merlin.
5/5
TrustpilotVery Helpful
Billy was really helpful and personable. Followed up well without putting on pressure, and showed us a good range of options.
Thank you Laurence, that's fantastic to hear.
5/5
TrustpilotNatalie was really professional in…
Natalie was really professional in dealing with my queries on check out.
Thank you for your kind review.
5/5
TrustpilotExtremely professional
Extremely professional, soft spoken staff and always providing clear & detailed information. Oscar Pace, senior lettings agent has been such a gem of a person. He has been patient and constantly works towards understanding the requirements and get the best outcome for the client.
Thank you Ashwani, that's great to hear.
5/5
TrustpilotThank you!
Oscar was great! Very helpful and responsive.
That's great to hear, thank you Sam.
1/5
FacebookI’ve no idea where to start and finishing commenting how they handle maintenance issues and their customer service is simply so poor. Tenants have many duties and no rights! If not the right to get at ‘we apologise’ to any issue! An update on my review..... I’ve envíen been told that as tenant I’m not even considered a customer! And that landlord are entitled to ask for any sum of money even though the reason goes against the tenancy agreement!!!!
We’re very sorry to hear this Balandino and would appreciate if you could email further details to HeadOffice@keatons.com, so that we may help resolve any issues. Thank you, Keatons London
5/5
TrustpilotGreat service, many thanks
I’ve rented a flat through Keatons for 12 years & throughout that time I couldn’t have asked for any more. I didn’t have many issues during that time but anything that did come up was always dealt with quickly & professionally. Over the years I’ve had contact with many people at Royal Docks/Keatons & everyone has been really friendly & helpful, thank you to all.
That's great to hear Matt, thank you for your review.
1/5
GoogleFailed to notify us, despite having 2 months notice, that the front door locks on our building were going to be changed. It wasn't until the same Friday afternoon in which they told us that our locks would be changed by the time we got home, and that we would have to make our own arrangements to pick the keys up... we were all at work and they were unwilling to stay late at work. When I tried to get to the bottom of this, they didn't see this as their fault and were not helpful at all. Ended up having to pick our house keys up from the fish n chip shop next door. Would have taken this further if I wasn't already moving out.
This is an unusual situation and although we do sympathise and understand your frustration, it is wrongly directed at Keatons. The lock change was arranged by the buildings management company who had informed the landlord in advance, not Keatons. Keatons were informed on the day of the change and passed this information to you, as well as arranging for additional sets to be cut. Your expectation that someone should meet you at the property between 8.30pm-9pm was unreasonable, given that the office closes at 6pm on Fridays, so the branch arranged for the keys to be left with a trusted neighbouring business for you to collect, as none of you were able to leave work earlier that day. If you would like to discuss this in further detail, please contact headoffice@keatons.com.
5/5
GoogleMy husband and I have used the services of the Keatons team for the past five years, and have found them to consistently provide an excellent property management service. We have usually dealt with either Claire Down or Daniel Thomas. They both keep lines of communication open, are easy to contact, answer any questions, provide regular updates and efficiently respond to the last-minute requests and panics that are the nature of property management. Keaton's fees are reasonable and they have found us two sets of excellent tenants, the first of whom lasted for five years. When they left new tenants were found within 24 hours of our flat being advertised for rent. I'll be happy to keep them managing our property for as long as we own it.
This is great to hear Nicola, thank you for your comments!
5/5
TrustpilotWe are so pleased to have completed!
We are so pleased to have completed on our property and new home! The process was made so much easy by Keatons and Elliot. He helped explain everything simply and worked so hard. Thank you!
Thank you Daniel, that's great to hear.
5/5
TrustpilotGreat experience
Luke Bull is incredibly helpful and explained everything really well. I appreciate his help alot.
That's great to hear, thank you Arran.
5/5
TrustpilotLuke was very helpful and responsive
Luke was very helpful and responsive - we are super grateful for his support
That's great to hear, thank you Caroline.
5/5
TrustpilotTamanna was super helpful
Tamanna was super helpful, efficient, friendly and professional. A real joy to deal with!
That's great to hear, thank you Sara.
5/5
TrustpilotSeamless and easy (Deptford Branch)
Our experience with Charlotte from Deptford branch was excellent. She helped us find a perfect flat and guided through all the paperwork, admin and inventory issues. Very happy to have had her as our agent.
Thank you for your kind review Veronica.
5/5
TrustpilotThank you, Lauren!
Thank you to Lauren for guiding us through the process of finding a new home! Incredibly friendly and knowledgeable.
Thank you for your kind review Jackson.
5/5
TrustpilotFinding 2-bed flat
When for a viewing with Billy and he was great. He was attentive in asking us our requirements and needs and he found us a flat that fitted it all! When we went to put an offer in, he kept communications open and always kept us updated throughout the process.
Glad to hear Billy could help you Emma.
5/5
TrustpilotOscar Pace was very considerate and…
Oscar Pace was very considerate and helpful. Helped us in all possible ways.
Thank you for your kind review Mukul.
5/5
Trustpilotacquiring first Flat
Me and two friends have gotten our first flat with Keatons and they were amazing. They assisted us all throughout the process. A big shout-out to Marta for all her informing emails and being available when we needed it.
Thank you for your kind review Aylina.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Keatons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Keatons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Keatons won Gold in The Trusted Agent 2026 awards.
