Keatons London reviews

★★★★★ 5/5

Google

I was really new in London, did not understand zones or traveling to my office. Got in touch with Lauren Wood from Keaton's and things became much more clearer. Not only did Lauren give us a basic structural understanding of the city but guided us through every step during the whole moving in process. I have been with Keaton's for months now and let me tell you they have been just as responsive as the first day when it comes to thier property management services. Amazing!!!! No bait and switch tricks, no tardiness, they have been professional through out.PositiveProfessionalism

Vijay · 26 August 2022

★★★★★ 5/5

Trustpilot

In praise of OJ Aksu at Keatons

We worked with OJ Aksu in purchasing a flat managed by Keatons. I can say without fear of exaggeration that OJ's professionalism was simply outstanding. He not only responded to our queries with exemplary promptness and accuracy but he also proactively pursued the sales process on both sides of the conveyancing. His knowledge of the property market in London also put in perspective a number of our questions and concerns, which facilitated our decision to purchase the property. In short, OJ is truly an asset to Keatons.

Ulas · 25 August 2022

★★★★★ 4/5

Trustpilot

A good example of positive…

A good example of positive communication and support for both client landlord and tenants. Tenants reported mould on bedroom ceiling Keatons liaison officer sent tenant handbook and recommendation for products to remove mould. Kept me informed, as landlord, and then reported back in a timely fashion that tenant had followed recommendations and were very happy that problem was resolved

Kate · 10 April 2024

★★★★★ 5/5

Trustpilot

Selling a property

We recently sold our property via Keatons (after buying it through them 10 years ago) and had a very positive experience. Their marketing and network helped to attract buyers from the broader london area and secured an offer within 2 weeks of putting the property on the market. As a result we achieved a higher price than we had initially hoped for. They also have a dedicated team that supports the conveyancing process and made sure both sides were sticking to deadlines.

Agnes · 17 August 2022

★★★★★ 5/5

Trustpilot

Thanks so much to Natalie and Oscar for…

Thanks so much to Natalie and Oscar for making my move so smooth, great team!

Lucinda · 11 January 2024

★★★★★ 5/5

Trustpilot

Really helpful team answered all my…

Really helpful team answered all my questions and provided me with the landlords details. Elza was great.

Steven · 22 November 2023

★★★★★ 5/5

Trustpilot

Excellent and transparent service

We choose to rent a flat using Keatons and right from viewing to final signatures, whole procedure quick and done very well. Thanks to Alex & Natalie for helping us on this.

Shrinivas · 1 August 2022

★★★★★ 5/5

Trustpilot

Professional and Cooperative Staff

Justine in Keatons is very helpful and cooperative. I got myself into a situation where I had to back off the agreement because I couldn't afford the rent. But Justine explained my situation to Landlord and help me secure the same rental property for lesser rent. She was very neutral in the entire process and acted in the best interests of both me and Landord.

Danial · 18 November 2023

★★★★★ 5/5

Trustpilot

Luke was amazing and super helpful…

Luke was amazing and super helpful throughout the whole process.Thanks to him I finally found my dream home.

Naemi · 24 October 2023

★★★★★ 5/5

Trustpilot

Awesome work by Billy!

We had just moved to the country and were not sure how to rent an apartment. We met Billy through Rightmove website for viewings and he was very helpful. He guided us on each step, provided us with all relevant information about the properties, helped us in arranging documents and finally procuring the apartment for us. He is an amazing person, very cordial and responsive.

Abhishek · 15 November 2023

★★★★★ 5/5

Trustpilot

Excellent estate agency

I’ve been a tenant during four years. Keatons has always been a really good and responsive agency during this time. They have a good and easy reporting system in place, and usually provide a prompt resolution to any issue with the property. Finally, Natalie C. did manage our check out, helping with some recommendations to avoid potential deductions from our deposit and providing a fair and quick check out.Good luck with future lettings!

Jose · 9 April 2023

★★★★★ 5/5

Trustpilot

Clear and transparent service

Oscar and Elza have been really clear and hepful with the process of putting in an offer, getting it accepted and everything needed from us to complete the contract. They have been transparent with the work needed in the flat and are actively working with the landlord to rectify everything and seem to be working with our interests in mind. Very happy with the service we have received.

Nicola · 30 August 2023

★★★★★ 5/5

Trustpilot

Natalie is great!

Natalie was very helpful. She was responsive, understanding and patient with us.

Briar · 27 February 2024

★★★★★ 5/5

Trustpilot

Fantastic estate agents

I’m so grateful to Keatons Bow for helping me find my dream home. I’m so thankful to Lak Singh especially, who went above and beyond to help me find the home best suited to me. He was incredibly knowledgable about properties and the area and showed me properties that I wouldn’t have considered before but he seemed to know exactly what I wanted before I did. I really feel like it was more than a sale, he was genuinely interested in investing his time to help me with my property search. Amazing service and definitely would recommend Keatons Bow to friends looking to move or sell within the area.

SK · 30 June 2022

★★★★★ 5/5

Trustpilot

Thanks Lauren from Keatons Deptford

I have just recently moved into a Keatons rented property, and found their service to be impeccable throughout the process. We used the Deptford Keatons branch and found Lauren in particular extremely kind and helpful during our search for a property, and sympathetic to the stress of the London rental property market. She found us a property within budget and was very helpful during the process of using Goodlord to set everything up. I wouldn't hesitate to recommend her and Keatons for your property search.

Ella · 30 June 2022

★★★★★ 5/5

Trustpilot

Chris

I had an extremely good experience from start to finish with Keatons. Tarik & Chloe were great & would recommend them to any buyer or seller of their property.

Chris · 1 November 2022

★★★★★ 5/5

Trustpilot

I sold my flat through the Kentish Town…

I sold my flat through the Kentish Town branch, and they were were a pleasure to deal with from the beginning to the end of process. OJ managed to work some of his magic sell the property before it officially went on the market for a price that was more than fair. choose worked behind the scenes to push all the paperwork through in a very timely manor.

Lauren · 15 August 2023

★★★★★ 5/5

Trustpilot

Luke and team were extremely helpful…

Luke and team were extremely helpful and professional with helping me find a flat. Was a great experience

Adam · 5 October 2023

★★★★★ 1/5

Trustpilot

Disgraceful

Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more damage than they fix. Keatons served a us section 21 notice on a Friday afternoon two days after a flood in our flat. No willingness to help tenants whatsoever, a money grabbing establishment with no empathy and disgraceful customer service. Avoid at all costs.

Camilla · 15 December 2023

★★★★★ 5/5

Trustpilot

We had a great experience using Keatons…

We had a great experience using Keatons for our house move recently. Luke Bull was very communicative and took us through the process perfectly. Thanks!

Tom · 17 March 2023

★★★★★ 5/5

Google

My friend and I were looking for housing very urgently and contacted various agencies, and most often they didn’t really want to help us in the search and deal with us in general, but when we contacted the Keatons agency, they immediately tried to help us and did everything very quickly, we are especially grateful for Lauren’s help, she entered into our position and helped us a lot to rent a flat as soon as possible, she was always very responsive and answered all our questions and helped with advice on how to arrange everything better and faster, we are very grateful to her for the excellent work done and responsiveness

Катерина · 21 June 2022

★★★★★ 5/5

Google

Having owned property in Deptford for 34 years but being a first time seller I can only recommend the team at Keaton's Deptford as being first rate. Both Jay, who first advised me and OJ Budak who did the groundwork introducing potential buyers and conducting negotiations until we achieved a deal were consummate professionals. At every stage their knowledge and experience shone through and left me with an entirely positive impression. If you're looking to either buy or sell property in SE8 I'm sure Keaton's will be able to assist.

Chris · 21 June 2022

★★★★★ 5/5

Trustpilot

Positive Review for Justine Reynolds

Justine Reynolds of Keatons was my agent who helped me move in to my new apartment. She was very helpful in being flexible with her timing, providing me assurances and detailing what steps I needed to take into getting the property. She is truly remarkable at her job and I'll be referring friends who are looking to move to her. She goes over and beyond in providing a wonderful tenancy experience.

Jimi · 17 May 2023

★★★★★ 5/5

Trustpilot

Excellent experience with Bow Branch

I had a great experience with Keatons Bow, particularly with Luke Bull who was on regular contact with properties of interest and was very helpful in providing guidance when it came to making an offers etc. The estate agents are quick to reply and to rectify any issues.

Becky · 25 September 2024