Trusted Agent profile · London
★★★★★
1,823 reviews across 3 platforms
Albury Corner, 186A Deptford High Street, London, SE8 3PR
Part of Keatons, see every office.
Keatons's office in London, at Albury Corner, is rated 4.9 out of 5 across 1,823 reviews on three platforms, including 286 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Keatons won in 2026.
286
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,515
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotOscar was really helpful in our process…
Oscar was really helpful in our process of trying to find somewhere. He was also really personable and friendly when he showed us around the property!
That's great to hear, thank you Georgia.
5/5
TrustpilotI have been working with Keatons for…
I have been working with Keatons for years. Hilary Laviniere, Oscar Pace, & Rebecca Cousins helped me rent my flat and this has been a great and seamless process. They communicated effectively and quickly and were extremely helpful throughout the process. I strongly recommend working with them! Great company, great team!
Thank you German, that's great to hear.
5/5
TrustpilotGreat experience and smooth process
Luke, Natalie and Oscar were so kind, prompt in their responses and super helpful throughout the whole process. It made it a great experience. I would definitely reach out to them again for our next home search.
That's fantastic to hear, thank you Zsuzsi.
5/5
GoogleCharlotte has been no end of help during the process of finding our flat and making sure everything was easy and seamless! She was also super friendly when showing us around potential homes and explained everything to us as we are new to renting which was so appreciated! Would absolutely recommend Charlotte and the team at Keatons to anyone :)
5/5
TrustpilotJustine from Keatons
Justine from Keatons have been very helpful in finding us a right apartment. She has been very accommodative in answering our queries. Definitely recommend Justine for future lettings!
Thank you for your kind review Navinda.
1/5
TrustpilotAvoid
Purchased through Keatons but would NEVER deal with them again!
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
TrustpilotLuke Bull has been very helpful in my…
Luke Bull has been very helpful in my process of moving. He answered all my questions and made the whole thing very smooth. Cheers!
That's great to hear, thank you Mathieu.
5/5
TrustpilotMatthieu is great
Matthieu is great! I visited a flat with Matthieu a few weeks ago - he was knowledge, helpful and I believe thanks to him we also got this flat! :) Very happy with the services so far!
That's great to hear, thank you Marine.
5/5
TrustpilotNatalie Craddock has been very helpful…
Natalie Craddock has been very helpful with the details on moving out and helped answer a lot of questions in time.
Thank you Felix, that's great to hear.
5/5
TrustpilotCharlotte been very helpful from the…
Charlotte been very helpful from the start. The moment we called Keatons Deptford to try and book a viewing which she actually arranged for us. To the moment we are completing our requirements and up to the time we have moved in. She's been really good with responding to my inquiries and questions. Also, we have Natalie who helped with the administrative aspects of our tenancy. She's been very responsive to our messages and reassuring. Thank you both and to Keatons Deptford 😊 - Joydee &Marc
That's fantastic to hear, thank you for your kind review.
5/5
TrustpilotGreat tenancy experience🥳
Keatons has been a great agency to be associated with and this has been made possible by our property manager- Steve. Steve has always been available for any queries and issues with the property and provides quick resolution for any disruptions. We have been living at the property since last 6 years and there has never been an instance where Steve could not help up. Overall, I’d rate it as a great experience with the agency with awesome managers like Steve.
That's fantastic to hear, thank you for your review Rahul.
5/5
GoogleThis was our first time flat hunting in London and Keatons was really helpful with the process. Thanks to Lauren Wood we managed to find a nice, modern apartment in the very competitive market. The reference check went really smoothly, even though we didn't have a prior record of renting in London. Overall, I highly recommend Keatons.
5/5
TrustpilotLauren was a star from beginning to end....
Lauren was a star from beginning to end. I do not normally write reviews but have been compelled to with the service we received from Lauren at Keatons. Thank you for all your help!
Thank you for your kind review, that's great to hear.
1/5
TrustpilotDo not rent a Keaton's managed property.
Keatons, and Hilary Laviniere of the Bow office specifically, manage a property that we are letting on behalf of a private landlord. In short, they are atrocious.Hilary shows zero regard whatsoever for their responsibility to make repairs within reasonable timeframes. If you want to live in a property where you have no access to basic utilities for months at a time, let Hilary be your property manager. If you want to spend your free time chasing apathetic people, let Hilary be your property manager. Otherwise, avoid at all costs.
Hi John,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotHelpful and informative
Although we didn’t go with the flat we viewed, Marissa was really excellent on a viewing I went to recently. Very helpful and put us at ease. Will be using Keatons in the future.
Thank you Bethan, that's great to hear.
5/5
TrustpilotBilly has been super helpful all along…
Billy has been super helpful all along the process, always reassuring and clarifying all of our doubts! Thanks Billy :)
Thank you Morgan, that's great to hear.
5/5
TrustpilotJustine made the process so easy!
Given how crazy it is to try and find a flat at the moment, Justine from Keatons made the whole process so easy. She was always quick to respond and answer any questions we had, and helped to make things happen quickly from the moment we decided to make an offer on the property. She was flexible in arranging viewings and even let us back in once our offer had been accepted to take some measurements etc. Overall a great experience, I would definitely use Keatons again!
We're glad to hear Justine was able to help you, thank you Ross.
5/5
TrustpilotHelpful service
We were shown around a rental property by Justine. She was extremely helpful, answered every question we had and was knowledgeable about the local area. Since getting the property she has always responded quickly to any questions or concerns we have. I'd happily recommend viewing a property with Justine to anyone, she was a great help to us in choosing to rent the property!
Thank you George, that's great to hear.
5/5
TrustpilotExcellent!
We are very happy with the service we received. Jack was super helpful from start to finish and went the extra mile to ensure everything was in place for us for a smooth move-in.
That's great to hear, thank you Charlotte.
5/5
TrustpilotHighly recommend
We have had a very positive experience selling our property through Keatons. The team (and particularly Lak Singh) were thoughtful and patient regarding viewings not being disruptive to family life but were persistent and worked hard to secure our sale.Thank you Lak and team.
That's fantastic to hear Caroline.
5/5
Trustpilotsuper friendly and professional
Without Natalie and Billy, the entire process would've been so much hassle. Natalie was always there to answer my questions, provide anything I needed and remind me when I missed signing some docs.
Thank you for your kind review Jinyi.
5/5
TrustpilotBig ThumbsUp to Daniel and Keatons!!
Daniel John from Keatons was extremely helpful in finding us our dream home for rent, he was not only patient and accommodative but was very knowledgable, which helped our house search in East London. He provided useful suggestions to help us with the process since we were new to the City and the process of house hunting.Keatons themselves are a great agency, our onboarding went smoothly, they have been extremely professional throughout the renting and moving in journey and respond to our queries and requests really quickly.Recommend them anyday for your house search journey in London.
That's fantastic to hear, thank you for your review Syeda.
1/5
TrustpilotPoor communication / unresolved damp & painting
We have been in our new house over 7 weeks. Despite being assured by staff from Keatons that mould would be dealt with, rooms would be repainted either before we moved in or shortly after, it still has not happened. I have spent hours of my time chasing Keatons for this to be resolved. Whilst they said they are waiting on approval from the landlord, they have at times taken over a week to respond and only after me sending multiple emails chasing. In addition to this, one of our issues is rising damp which is the responsibility of the landlord to fix. I don't understand how this hasn't been resolved in nearly 2 months. Keaton's job is to communicate with the landlord and look after us as tenants. This has not happened. I was told I could chase contractors for our repainting and damp, which is surely the role of whoever is managing our property. I feel if there was intention and care towards us, their clients, this would have been resolved in this 7 week time frame.It appears yet again to be a case of estate agents over promising and under delivering.
Hi Natasha,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotGreat Service
Natalie at Keatons in Mile End/Bow made our move in seamless, providing answers and documents in a very timely manner
That's great to hear, thank you Daniel.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Keatons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Keatons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Keatons won Gold in The Trusted Agent 2026 awards.
