Keatons London reviews

★★★★★ 5/5

Trustpilot

Charlotte is very capable

Giulia · 22 October 2024

★★★★★ 5/5

Google

As a Property Investor living outside of London, I have sold a number of units in SE8 & SE16 through Andrew Jackson at Keatons Estate Agents. From the very beginning, Andrew impressed me with his professional & prompt service. He came to the valuation with a comprehensive package of comparative valuations and was thorough in his assessment. I chose Andrew Jackson from a shortlist of other local agents because of his experience and the strong feel of professionalism. I have not been disappointed at all. Residing outside of London, I required plenty of support and Andrew went out of his way to make the sale smooth. He was in control of the viewings, helped me resolve many issues solicitors weren’t able to comprehend and throughout many difficult sales, Andrew was supportive and proactive. I wouldn't hesitate to recommend Andrew Jackson or Keatons Estate Agents to anyone looking for an excellent agent in South East London.

Paul · 21 June 2020

★★★★★ 5/5

Google

I’ve used JD Properties (which recently merged into Keatons) for the last 2.5 years to manage my property in London whilst I’ve been living abroad. From advertising the property, finding a tenant, to collecting the rent, managing all aspects of maintenance, organising tenant move in/outs, and liaising with the tenants on my behalf, I’ve been very impressed with their service. I particularly recommend Natalie Carter, who has been fantastic and so responsive to any queries that I’ve had (especially when some tricky utility bills needed dividing between old/new tenants). She takes the hassle and stress out of being an overseas landlord. I would definitely recommend.

M · 21 June 2020

★★★★★ 5/5

Google

We just moved to a new place managed by Keaton's, they have been great with responding to us super quickly, and have been very VERY helpful.Overall the service has been efficient and friendly and the team are sympathetic to any of our needs or questions. A special thanks to Charlotte Hill for her time and support during the new tenancy contract in the middle of a pandemic. She has been super quick in responding and addressing all or questions. Thank you Charlotte and Keatons!

Ana · 21 June 2020

★★★★★ 5/5

Trustpilot

Exceptional Service and Smooth Letting Process!

My experience was absolutely fantastic from start to finish. Oscar and Natalie went above and beyond. Their professionalism, dedication, and attention to detail truly exceeded my expectations.

Alex · 30 June 2023

★★★★★ 5/5

Google

I had a great experience with Keatons when looking for a flat. Both Daniel and Stevie were extremely helpful in the process, keeping us updated! The comminication both while searching for the property and after we'd found the one we liked was excellent. Would highly reccomend Keatons and especially both their services!!

Clément · 22 June 2018

★★★★★ 5/5

Trustpilot

Matthieu was awesome throughout!

Matthieu was awesome throughout!The viewing was super professional and the admin conduct and information has been super clear and well communicated.Would want to go there again.

Tashan · 28 July 2023

★★★★★ 5/5

Trustpilot

Justine who turns pictures into reality for you

Justine Reynolds from Keatons is an exceptional letting consultant. I still remember her taking my request in the morning when I was running in the park, came up with viewing choices at the lunch time and then making it possibile to view in the 2pm by shifting schedules around in a super efficient manner. I never met an agent who is working so fast to make things happen for you. Most of them were just talking on the phone, but Justine from Keatons were able to turn pictures into reality in front of you to view and to decide. Highly recommend her.

Wallace · 20 January 2023

★★★★★ 5/5

Trustpilot

A big thank you to Natalie Craddock for…

A big thank you to Natalie Craddock for making our move seamless! Really appreciated the proactivity and thoroughness!

Rowan · 3 February 2024

★★★★★ 5/5

Trustpilot

Extremely Satisfied

Extremely satisfied with the entire process. Justine has been super helpful and approachable at all times. My relocation process has been super smooth due to her help and support.

Mashuk · 25 April 2023

★★★★★ 5/5

Trustpilot

Moving to new place

Well this is our first time moving to very different place from our usual so we were really confuse with paper work and all but Charlotte she was such a kind and very helpful with every queries we had and guided us. We really appreciate her help and consideration. Thank you from me and my family .

Bharati · 24 July 2024

★★★★★ 5/5

Google

Hi there, I would like to say that Charlote is really care and extra supportive agent. We do appreciate her hard work to make our live easier.

Gessika · 21 June 2023

★★★★★ 1/5

Trustpilot

These are by far the worst agents we…

These are by far the worst agents we have used for letting. We have rented numerous properties over the years so feel we have a general understanding of what is to be expected. We rented a property in Epping. From the date we moved in we had a catalogue of problems. They tried to argue with us the keys were ok even though only one set worked, as if we would actually make this up. Then we had electric problems, the cooker that was promised would be fixed when we took the property was never fixed even after 15 months. When we would email it would just be ignored. when we left, it took themOver 2 months to send a check out report with us chasing it constantly and no reply forthcoming. We had to log a compliant with the tenancy deposit company as we wasn’t getting anywhere. Eventually got the checkout report and had to wait another month before they told us what deductions are being held. Poor show from landlord and agents. Can’t rate the service from keatons at all.

Collette · 5 January 2023

★★★★★ 5/5

Trustpilot

All made really easy for me

All made really easy for me. Problems anticipated. Effectively and efficiently solved. Excellent throughout

Thomas · 18 April 2024

★★★★★ 5/5

Trustpilot

Oscar was always willing to help and…

Oscar Pace was always willing to help and provide new available properties till the end. During viewing he provided all essential info.

Christos · 25 October 2023

★★★★★ 5/5

Trustpilot

Great team

Great team that made the whole renting process a lot easier. Charlotte and Danielle were particularly helpful and responded really fast to any queries.

AC · 2 September 2023

★★★★★ 5/5

Trustpilot

Thorough process.

Oscar was a great Estate Agent.We've just gone through the process of renting a flat - it was a very thorough vetting process but Oscar made it as smooth as possible.

Itzel · 4 February 2023

★★★★★ 5/5

Trustpilot

Good service

Justine Reynolds was very helpful for me to getting a house , very good service.

Jaynishkumar · 25 March 2024

★★★★★ 5/5

Trustpilot

Fantastic experience with Keatons

Fantastic experience with Keatons. Siane was so helpful throughout the process of securing our flat, and answered all our questions thoughtfully and honestly. Thank you so much!

Meghan · 6 June 2023

★★★★★ 5/5

Google

Very friendly and helpful agency - Nia in particular is a star! Many thanks for all the help with our move :)

Loukas · 13 October 2025

★★★★★ 5/5

Trustpilot

Property Management at Its Best

Keatons have managed our property over the last couple of years and Steven Gadd and the team have been fantastic. Your property is in trusted and safe hands when managed by the Keatons Team - thanks

Roger · 14 July 2022

★★★★★ 1/5

Trustpilot

Terrible experience and waste of time

Terrible experience and waste of time.

Omid · 6 March 2026

★★★★★ 5/5

Trustpilot

Thanks to Justine we were able to get a…

Thanks to Justine we were able to get a good property, as she had to vouch for us as we were 3 boys thanks :)

Dylan · 27 July 2023

★★★★★ 5/5

Trustpilot

Justine is amazing

Justine is so lovely. Very straight to the point and informative. Always so reassuring when I have questions or queries I’m not sure about.

Angelica · 22 August 2023