5/5
TrustpilotCharlotte and Luke were highly…
Charlotte and Luke were highly responsive to our texts and emails, offering valuable and consistent support throughout.
Agent replied · 23 October 2024
That's great to hear, thank you Isha.
Trusted Agent profile · London
Keatons London reviews
★★★★★
1,821 reviews across 3 platforms
Albury Corner, 186A Deptford High Street, London, SE8 3PR
Part of Keatons, see every office.
Keatons's office in London, at Albury Corner, is rated 4.9 out of 5 across 1,821 reviews on three platforms, including 286 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Keatons won in 2026.
286
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,513
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Keatons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Keatons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery professional and friendly
Easy to work with, friendly and always help with queries by giving clear and genuine advice. Special shoutout to James who has been excellent to communicate with and always helpful, and also Natalie who has been very kind and helpful.
Agent replied · 13 June 2024
That's great to hear, thank you Jalal.
5/5
TrustpilotBig thanks to Luke
Big thanks to Luke! Super responsive and attentive to our requirements, helped us secure our next rental very quickly.
Agent replied · 24 August 2024
Thank you for your kind review.
5/5
TrustpilotFantastic lettings service
Billy was fantastic at answering all questions before deciding to use Keatons services. He then delivered a tenant at the list price within a week of listing. Highly recommend speaking to Billy if you are considering letting your property.
Agent replied · 13 June 2024
That's great to hear, thank you Christopher.
5/5
TrustpilotHuge thanks to Luke who has been…
Huge thanks to Luke who has been exceptionally helpful in securing our new rental home. Very efficient and responsive to questions - highly recommend.
Agent replied · 13 June 2024
Thank you, that's great to hear.
5/5
TrustpilotFantastic Customer Service
Oscar has been great all the time, he helped us to refine our search and was always available to respond our queries or questions, definetely I would be happy to repeat mi experience with him!
Agent replied · 13 June 2024
Thank you for your kind review Jose.
5/5
TrustpilotFirst time renters approve!
We had a great experience renting our first flat from Keatons. Lauren Wood was very helpful; she was always on hand to talk us through the next stage of signing up for the tenancy, and provided really welcoming and friendly service throughout the process. Would definitely recommend.
Agent replied · 24 August 2024
Thank you for your kind review James.
5/5
TrustpilotFantastic!
Had a a great experience with Keatons letting our new flat. Natalie Craddock was incredibly helpful every step of the way with the tenancy coordination ! Very stress-free renting process
Agent replied · 13 June 2024
Thank you for your kind review Amy.
5/5
TrustpilotThe best agent so far for me!!
The best agent so far for me. Best customer servive. For me, Keatons team work is great, provide fast service. Especially Lauren Wood. She was so friendly, extremely helpful, genuinely care, getting my tenancy sorted easily. Very impressed. Would highly recommend Keatons Deptford’s services!!
Agent replied · 13 June 2024
That's fantastic to hear, thank you for your kind review.
5/5
TrustpilotKeatons have been fantastic from the…
Keatons have been fantastic from the start to finish of my flat purchase. Particular thanks to Tarik.
Agent replied · 24 August 2024
Thank you Sophie, that's great to hear.
5/5
TrustpilotHappy with Keatons and Stevie helping us
Me and my flat mates are generally very happy with Keatons, since the experience of finding the flat, to the renewal of contract and change of one tenant. Stevie Knight has been incredible with all the process of change of occupancy and renewal of contract. We couldn’t be better assisted.
Agent replied · 13 June 2024
That's great to hear, thank you for your review Catarina.
5/5
GoogleI rented my apartment through Charlotte, and the experience was excellent. She was professional, attentive, and very helpful throughout the entire process. I highly recommend her services.
Agent replied · 12 December 2025
Dear Caroline, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotHappy customer…shout out to Billy
Billy was very professional and responsive through my recent letting process. He suggested a property that met all my criteria and I was extremely happy to have our offer accepted. Would really recommend Keatons.
Agent replied · 13 June 2024
Thank you for your kind review.
5/5
GoogleAndrew Jackson from Keatons was extremely helpful, polite and responsive throughout the whole process of us buying our new home. Andrew showed us a few different flats in the area in which one was our new home! From the day we saw the flat to completion, I couldn't fault Andrew. Thank you Andrew!
Agent replied · 20 June 2024
Thank you for the review Anne, that's great to hear.
5/5
GoogleI've recently moved into a 1-bed flat in Lewisham area and Charlotte managed and helped the viewing to moving. She has been very nice and professional throughout whilst also being responsive to my requests which are all very helpful to navigate the moving process. So far, I'd recommend!
Agent replied · 16 April 2026
That's great to hear, thank you Jonghyun.
5/5
TrustpilotKeatons rental team
I've been dealing with Keatons a long time with my managed property and they do a great job. Most recently with Natalie Craddock who has managed the renewal of the contract with my tenants - she has advised me very well on the current state of the market and negotiated a good deal for both sides.
4/5
TrustpilotUsing Keatons as a rental agent
I have used Keatons for renting out my property and the process has been quick and easy. I initially dealt with Oliver and have since dealt with Natalie and Justine for the day to day and administrative process. They were all helpful and easy to work with.
Agent replied · 13 June 2024
Thank you for your review, that's great to hear.
5/5
TrustpilotThanks to Dean and Keatons
Me and my partner recently used Keatons Bow to buy our first home. Dean Ben Yosef was great throughout and made the whole process really straightforward and was on hand to answer any questions we had for him!
Agent replied · 13 June 2024
Thank you for your review Lewis, glad Dean could help you.
5/5
TrustpilotJustine Reynolds was brilliant
Justine Reynolds was just brilliant and couldn't have been more helpful. A very personable lady who knows her field very well. I cannot recommend her enough.
Agent replied · 13 June 2024
Thank you Daniel, that's great to hear.
5/5
TrustpilotNatalie was very proactive and helpful…
Natalie was very proactive and helpful in getting our rental extension sorted in record time. This was very reassuring and great customer care!
5/5
TrustpilotWe had Luke from the Mile End branch…
We had Luke from the Mile End branch help us find a 2 bed flat. Luke was great, always responding super quickly & helping us as much as possible to view the properties we wanted to as soon as we could. Would definitely recommend!
Agent replied · 13 June 2024
That's fantastic to hear, thank you for your review Ali.
5/5
TrustpilotMichael Logan at Keaton's in Kentish…
Michael Logan at Keaton's in Kentish Town is helpful, knowledgeable and easy to deal with. He knows his clients and shepherded us through the process. We are happy customers and recommend Michael.
Agent replied · 13 June 2024
Thank you for your kind review Geoffrey.
5/5
TrustpilotVery good estate agents
Very good estate agents - they dealt with all issues quickly throughout the tenancy. Steven was also extremely helpful in arranging our check-out and ensuring that our deposit was returned as soon as possible at the end of our tenancy.
Agent replied · 13 June 2024
Thank you Jack, that's great to hear.
5/5
TrustpilotOscar is hands down one of the best…
Oscar is hands down one of the best agents I have met. You can see he knows about the property he is presenting and the market- and he is speedy and easy to communicate by call, message or email. Highly recommend.
Agent replied · 13 June 2024
Thank you for your kind review Fernando.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Keatons London
Has Keatons won any awards?
Yes. Keatons won Gold in The Trusted Agent 2026 awards.
