Keatons London reviews

★★★★★ 5/5

Trustpilot

Thorough, Professional and always willing to go the extra mile

Many years ago I bought my first place through Keatons and it was a seamless process. I decided to use Keatons services to sell my property and again was a very straightforward process. Max and his team are thorough, professional and are always willing to go the extra mile to help. I highly recommend them as an agent and would have no hesitation in using Keatons again.

Amer · 24 September 2022

★★★★★ 5/5

Trustpilot

Millie Hurst

Millie Hurst, our estate agent, was very kind and found us a flat that fit our (highly specific) needs. There have since been quite a few issues since moving into the flat, but property manager Lauren Cannon has dealt with them promptly and empathetically!

Cara · 13 January 2026

★★★★★ 5/5

Google

I recently worked with Charlotte for my new flat in deptford. Charlotte and the team at Keatons worked patiently and assisted us with all manner of queries. As a first time renter in London, I was impressed with the services and support offered by Keatons Deptford.

Bharati · 16 April 2024

★★★★★ 5/5

Trustpilot

Good experience

Our experience with Keatons has been good so far. Natalie Kraddock has been swift and agile in terms of coming back to any queries we have and support we require. Thank you and all the best!

Alyshah · 8 October 2024

★★★★★ 5/5

Trustpilot

Justine is amazing

Justine was amazing in helping my partner and I secure our home. She answered all questions (and we asked a lot), with a smile and showed initiative when she wasn’t sure, such as asking the concierge or getting back to me promptly. I would highly recommend her

Anya · 25 March 2024

★★★★★ 5/5

Trustpilot

Prompt and Professional

I have had a great service from Keatons so far, in particular Billy and Ryan. Billy went out of his way to arrange a viewing and take queries from me (on his day off!!) and Ryan was very prompt in actioning my offer. All in all very pleased!

Rashid · 4 March 2024

★★★★★ 5/5

Trustpilot

Great communication as always from Elza

We use Keatons to rent out our property and always receive really positive and friendly service. Elza is great in all the help she provides and the communication throughout the process and after makes everything so easy. Will use them continuously going forward!

NB · 7 June 2024

★★★★★ 5/5

Trustpilot

Billy Cooper was amazing

Billy Cooper was amazing, kept me in the loop with all new listings, was prompt in responding to any questions I had before and during viewings. I was absolutely gutted that I didn’t end up buying through him! Will absolutely be going back to Billy if I do find myself looking again (or eventually selling). 100% would recommend

Esteban · 28 June 2023

★★★★★ 5/5

Trustpilot

Great help from Sean throughout

Sean has been a great help for me personally as a first time buyer. He’s been incredibly patient and transparent with me throughout the process and I cannot imagine receiving a better service than what he has offered.

James · 27 August 2024

★★★★★ 5/5

Google

I’ve had a viewing with Nia, and she is an absolute delight, i have had some bad experiences when doing viewings with other agents, and the viewing I had with her was amazing, she was really personable and the whole experience was the best one I’ve had!

Sierra · 10 December 2025

★★★★★ 5/5

Trustpilot

Fantastic team! I cannot thank Toni and OJ enough for…

I cannot thank Toni and OJ enough for all the help and support they gave me selling, a probate sale at distance. We had some struggles but they kept me updated and pushed on to get a really good result. Thanks again guys!

Eva · 29 May 2024

★★★★★ 5/5

Trustpilot

Keaton's replaced the oven in one day…

Keaton's replaced the oven in one day after I raised a concern (the oven kept tripping the switch in the fusebox when it reached temperature). Completely replaced the next day to a great quality oven with no issues.

Emma · 25 February 2026

★★★★★ 5/5

Trustpilot

Thank you Oscar!

Can’t thank Oscar Pace enough! He really cared about knowing what my partner and I were looking for and did not under deliver in giving us options. Speedy responses and very professional at all times. Thanks again!

Arianna · 7 September 2024

★★★★★ 5/5

Trustpilot

Well done, I would not hesitate to recommend you..

I have already had an excellent opinion about Elizabeth Prize so when I was advised that they were bought by another company I was very sceptical and in addition, my expectations were high. Keaton's honestly did not disappoint. The staff have always been friendly, professional and courteous. I recently went through the process of the tenant vacating, re-marketing and finding a new tenant. This entails a lot of work and good co-ordination and thanks to Ross's leadership and Charlotte's and Elza's runaround it all worked out very well in the end. Advantage:Friendly staffQuick replies to communicationAlways kept informed as to the process stages and other incidentalsImprovements:Need to locate and co-operate with contractors who can offer competitive fees.Thank you.

Antonis · 11 December 2019

★★★★★ 5/5

Trustpilot

Amazing agent & Service

Had a great experience with Keatons - good selection of properties, communicative agents and smooth process with renting. Rose was the most helpful and kindest agent I’d come across after weeks of house hunting, super grateful for her assistance throughout the whole process. 10/10 service from her.

Shane · 4 March 2024

★★★★★ 5/5

Trustpilot

My experience with Keatons and them…

My experience with Keatons and them finding me a new property was an extremely smooth & efficient process, right from the get go.Everything made super easy due to the very professional & friendly staff at Keatons’s Special mention to jack leahy who dealt with everything form first viewing the property.He was always on hand to sort anything I needed, or answer questions very prompt.A pleasure to work with

Dean · 9 June 2022

★★★★★ 5/5

Google

Bought my first property through Keaton's and would highly recommend them. Both Sean and Toni were incredible during the whole process.

Gintare · 16 April 2025

★★★★★ 5/5

Trustpilot

Amazing work from tariq from…

Amazing work from tariq from propertymanagment, saves me alot of time and money on my property repairs. Best company to work with as a Landlord

S · 2 June 2026

★★★★★ 5/5

Trustpilot

Professional and highly recommended

I cannot thank Marta enough for everything, she went above and beyond to help us with our move! very professional and efficient with her services. She has been excellent and I would highly recommend Marta and Keatons.

Monica · 30 August 2024

★★★★★ 5/5

Google

Recently rent a flat with Keatons and Charlotte helped us a lot, unlike most the estate agents, she’s very responsive with all of the questions we have from viewing up to now, thank you Charlotte!

Zhenshen · 1 October 2024

★★★★★ 5/5

Trustpilot

It’s been an amazing experience finding…

It’s been an amazing experience finding property with Keaton’s . We were worried about finding a right and affordable property for my family. Our agent miss JUSTINE help us throughout the process , I really wanna say thank you to her and the team . You made our next move easy .

Mohammed · 8 November 2023

★★★★★ 5/5

Trustpilot

Great service

Although we didn't rent with Keatons in the end, Oscar was the best agent we dealt with in our search in London - professional, knowledgeable and willing to go the extra mile for us

N/an/a · 15 October 2024

★★★★★ 5/5

Trustpilot

Thank you to Oscar Pace and Danielle Smith

Keatons Bow have been excellent and easy to work with. A lot of work went into showing us a handful of properties and ultimately finding and helping us secure an off-market property that was perfect for us.A big thank you to Oscar Pace and Danielle Smith for their speed and professionalism.

Matt · 26 November 2023

★★★★★ 5/5

Google

working with Isabella to find a property was a joy!

Lily · 11 September 2026