Trusted Agent profile · London
★★★★★
436 reviews across 2 platforms
45, Turnham Green Terrace, London, W4 1RG
John D Wood and Co Sales's office in London, at 45, is rated 4.1 out of 5 across 436 reviews on two platforms, including 225 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards John D Wood and Co Sales won in 2026.
The Trusted Agent 2026 results for John D Wood and Co Sales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleI was assisted on my purchase by a great team made up by William Rothery and Violina Dermendzhieva with the coordination of the Area Responsible Kesha Foss-Smith, a very capable professional with the right mix of style and determination. They led me through a deal which seemed precluded and which was complicated by the parallel engagement of another agent
Thank you for your terrific review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have recently purchased a house in Chiswick through John D Wood and had a positive experience. Julian and his team have been absolutely helpful, responsive and professional; Julian was on the top of every issue, and despite the lockdown challenges, he ensured that every part of the transaction went smoothly and kept us up to date. Very pleased and highly recommended!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleGeorge and Julian were fantastic with our purchase of a 5 bed family house in Chiswick. After an extensive search with many agents, George introduced us to the house and we very quickly agreed the sale. Subsequently George managed the process very efficiently and was always very helpful. Nothing was too much trouble and I highly recommend them both.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your fabulous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have just exchanged on a property in Chiswick. Our estate agent Lydia was amazing. She was so supportive through the process, always ready to help and she knew how and when to help move things along. A big thank you and we highly recommend her!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFive stars, they deserve it. I just relocated to UK, everything is not easy for me to settle down. However, John D Wood help me a lot for the renting. Especially, Lucy Offord, who is professional, efficient and trustworthy. There is no hesitate to choose her.
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI couldn’t recommend the team at JDW more highly. We had an offer on the table just two days after going on the market and the whole process has been brilliant from beginning to end. The team are all highly professional and wonderful to deal with, with excellent communication throughout. We initially went on the market some months previously with another agent and ended up taking the property off the market - so our only regret is that we didn’t go with JDW first time around. Thanks to all involved for an excellent service.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
Google5 stars! After a number of terrible experiences with other letting agents, I didn't have much hope. However, Lucy at John D Wood was absolutely incredible and a pleasure to deal with from start to finish. From the initial viewing to the offer and then post offer paperwork she was faultless. She helped us through a situation that wasn't straightforward, always taking the time to respond or pick up the phone. Even when we returned with another request, she was happy to oblige and could not have been more helpful. An absolute credit to the industry, We'd happily use John D Wood again thanks to our experience with Lucy.
Thank you for taking the time to leave us this amazing 5* review and your kind words. Kind regards Lucy, Customer Relations.
5/5
GoogleMy partner and I were looking for a new flat to let and we had very precise requests. But everything was seamless and thanks to Lucy, we’ve been able to find one that matches all our criteria’s. Lucy is amazing and very helpful. From the beginning to the end, it was a really good experience. I would definitely recommend this agency!PositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleHaving rented properties in London for over a decade now I have never had such a great experience as I have had with the John D Wood Chiswick office. I couldn’t thank Lucy, Harry and Heena enough for their determination in getting us moved into the property with as little hassle as possible! We pull definitely use them again.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to say a big thank you to Lydia from the Chiswick branch. Level headed, proactive and super helpful. We have moved many times and the level of service she has provided is as the rating I given first class.
Thank you so must for your wonderful 5* review of our local team. I will ensure your kind comments are known to the local team. Best wishes, Scott @ Customer Relations
1/5
TrustpilotAVOID JDW AT ALL COSTS
PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.
5/5
GoogleLaura and Lucy from JD Wood Chiswick have been finding me tenants for my place in Ravenscourt Gardens for some years and I can thoroughly recommend them. Clever, flexible and helpful, they make being a landlord a little bit easier!
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotFrom start to finish with seeking a…
From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances.I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.
5/5
Google5 stars! After a number of terrible experiences with other letting agents, I didn't have much hope. However, Lucy at John D Wood was absolutely incredible and a pleasure to deal with from start to finish. From the initial viewing to the offer and then post offer paperwork she was faultless. She helped us through a situation that wasn't straightforward, always taking the time to respond or pick up the phone. Even when we returned with another request, she was happy to oblige and could not have been more helpful. An absolute credit to the industry, We'd happily use John D Wood again thanks to our experience with Lucy.
Thank you for taking the time to leave us this amazing 5* review and your kind words. Kind regards Lucy, Customer Relations.
5/5
GoogleThe professional service offered by JD Wood & Co Estate Agents was excellent. Extremely friendly team and always able to reach them on the phone or e-mail, even during vacation or and of the year. Especially Nicholas Dunn has done an amazing job in helping us find and rent the place we wanted. One can fully trust this firm.
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.
5/5
GoogleLucy Offord and her team are FAN-FREAKING-TASTIC!!! They made my experience process of renting a flat so easy and helped me understand what was happening every step of the way. Again, thank you Lucy Offord and Oliver Hunt!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleJulian was excellent from start to finish. Quick to communicate, very courteous and efficient. His politeness was much appreciated. Overall very satisfied! Many thanks, Julian.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotDesperately waiting for the keys
It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration.
4/5
TrustpilotJohn D Wood Wandsworth Positive Feedback
We have dealt with John D Wood in Wandsworth both to purchase a property and to sell one. Our experience has been positive, particular with Stewart Harrison, Head of Sales, who was extremely responsive, knowledgeable and on the ball. Stewart always took the time to speak to us, answer questions and give advice. Jimmy Gallagher was also fantastic.
1/5
TrustpilotSuch a terrible experience!
We have had such a bad experience with John D Wood in Battersea. Their lettings team doesn’t respond to e-mails, paperwork is done incorrectly, keys for our house weren’t accounted for. The management of this office is equally as diabolical and I would steer clear of using them in any capacity.
5/5
TrustpilotFirst time buyer - Andrina Craig
First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki
5/5
GoogleWe would highly recommend James Waight and his team at JDW. They were incredibly insightful, reactive and patient. They all they worked very hard to achieve a great end result and were always at the end of the phone when we needed advice. Thanks to their hugely professional approach the whole process was as stress-free as possible.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleI recently bought a property that was marketed by John D Wood & Co. Julian and George were fantastic throughout - they kept me updated on the process and were proactive in chasing solicitors when necessary.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood and Co Sales's London office has 436 reviews across two platforms: 225 on Google, 211 on Trustpilot (across the whole business).
John D Wood and Co Sales London is rated 4.1 out of 5 across all 436 reviews, and 4.8 out of 5 on Google from 225 reviews.
Yes. In The Trusted Agent 2026 awards: John D Wood and Co Sales, London won Gold; John D Wood and Co Sales, Esher won Trusted Agent.
John D Wood and Co Sales London, 45, Turnham Green Terrace, London, W4 1RG.
