Trusted Agent profile · London
★★★★★
442 reviews across 2 platforms
45, Turnham Green Terrace, London, W4 1RG
John D Wood and Co Sales's office in London, at 45, is rated 4.1 out of 5 across 442 reviews on two platforms, including 231 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards John D Wood and Co Sales won in 2026.
The Trusted Agent 2026 results for John D Wood and Co Sales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotDesperately waiting for the keys
It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration.
4/5
TrustpilotJohn D Wood Wandsworth Positive Feedback
We have dealt with John D Wood in Wandsworth both to purchase a property and to sell one. Our experience has been positive, particular with Stewart Harrison, Head of Sales, who was extremely responsive, knowledgeable and on the ball. Stewart always took the time to speak to us, answer questions and give advice. Jimmy Gallagher was also fantastic.
1/5
TrustpilotSuch a terrible experience!
We have had such a bad experience with John D Wood in Battersea. Their lettings team doesn’t respond to e-mails, paperwork is done incorrectly, keys for our house weren’t accounted for. The management of this office is equally as diabolical and I would steer clear of using them in any capacity.
5/5
TrustpilotFirst time buyer - Andrina Craig
First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki
5/5
GoogleWe would highly recommend James Waight and his team at JDW. They were incredibly insightful, reactive and patient. They all they worked very hard to achieve a great end result and were always at the end of the phone when we needed advice. Thanks to their hugely professional approach the whole process was as stress-free as possible.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleI recently bought a property that was marketed by John D Wood & Co. Julian and George were fantastic throughout - they kept me updated on the process and were proactive in chasing solicitors when necessary.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat overall experience with John D Wood Fulham
Great overall experience when renting a flat in Fulham through John D Wood.Eduard Popa was extremely helpful with my flat search. He was able to address all questions about the property I was inquiring about in a very professional and reliable manner.Finding a flat in February 2022 when most companies and universities are asking people to come back to London had become an impossible mission, taking most of my evenings and weekends.I walked into John D Wood at 10am on a Saturday, and by 2.30pm, my offer had been accepted and one week deposit paid to secure the property. Eduard removed the property from the website in front of me to avoid any future misunderstandings. The rest of the team were really helpful in the following days as we worked through the references process and the tenancy agreement.Eduard, Abigail and Lola, a team of superstars at John D Wood Fulham!I definitely recommend this team to anyone looking for a flat in Fulham.
5/5
GoogleGreat agent that helped me find the place I desire! Larissa is a sweet and helpful lady and I highly recommend her!
Claudia, thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI had a fantastic experience with David…
I had a fantastic experience with David and the Docklands team. They were professional, approachable, and incredibly helpful throughout. As a first-time renter, I was a bit unsure of the process, but they made everything feel simple and completely stress-free.
5/5
TrustpilotGreat experience dealing with Bradley…
Great experience dealing with Bradley Gilchrist from the Beckenham branch. He made it all so seamless and hassle free. His knowledge and expertise is something you don’t come across very often and was very much appreciated. Highly recommended!
5/5
GoogleJulian, James and team were great. They helped us sell our home through a tough deal, tricky seller and solicitor. Always calm and diplomatic throughout what is a stressful time. Julian really put the hours in to make it happen for us and secure our dream home in the process. Thank you Julian in particular.
Thank you for your glowing 5*'s and kind words! I will of course make sure your wonderful review is forwarded to our local team. Best wishes, Scott
5/5
GoogleThe John D Wood Chiswick team restored our faith in estate agents! The smoothest new home transition we have ever had. Thank you to Laura, Lucy and the rest of the team. Highly recommend.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI would like to put 0 or less but it’s…
I would like to put 0 or less but it’s not possible, the estate agent John D Wood in Weybridge it’s a joke so unprofessional, ignoring customers after paying the deposit, only to don’t return them back with the pathetic excuse (Tegan Ellis).I don’t understand how can existing on the market the estate agency like this one , with so many 1 star reviews, apparently they try to take advantage and don’t return the money because I’m foreigner .Giorgio Mitu
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
GoogleWe recently used John D Wood & Co for a purchase in Chiswick. Our agent Lydia went the extra mile to ensure we had a smooth exchange. She has been very attentive throughout the whole process and we can highly recommend their services.
Thank you for your brilliant recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotFresh in the UK and never let a…
Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.
5/5
TrustpilotI was looking for a 2 bed in Notting…
I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!
5/5
TrustpilotBecca is a star.
Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.
5/5
GoogleWe had an excellent experience, buying a flat through John D Wood Chiswick. Julian was incredibly professional and supportive throughout the process- liaising with the seller, answering queries and keeping us up to date. We were lucky to have had his expertise and help, especially being first time buyers! Thank you so much!
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
5/5
GoogleGreat experience! Lucy was excellent and we had one of the nicest experiences we have had with estate agents.
Hi Quincey, thank you for taking the time to share your experience and for your wonderful review! Kind regards, Scott, Customer Relations.
5/5
GoogleWilliam has been very engaging and helpful during the entire process. John D Wood & Co. has my recommendation.
Lian thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleDefinitely 5 stars for Bethan for the services provided when I purchased my property. Bethan was professional, helpful and not pushy like many of the agents. She also provided exceptional support during the purchasing process to ensure that the transaction took place in a timely. Thank you and I would highly recommend.
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
5/5
GoogleWilliam has been very engaging and helpful during the entire process. John D Wood & Co. has my recommendation.
Lian thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGreat Lettings Support Centre
As a landlord, the Lettings Support team at the Docklands & City branch genuinely exceeded my expectations. Bryan Norton Crail in particular was brilliant in a) securing a buildings insurance claim for a leaking pipe and b) holding the management company to account and getting them to accept responsibility.
5/5
GoogleLucy was super helpful and attentive with my many questions - lovely agent to work with! Special thanks also to Laura and Oliver who also helped with my many questions!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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Yes. In The Trusted Agent 2026 awards: John D Wood and Co Sales, London won Gold; John D Wood and Co Sales, Esher won Trusted Agent.
