John D Wood and Co Sales London reviews

★★★★★ 5/5

Trustpilot

Great experience

Great experience, we dealt with Ollie from the Battersea branch and he was super efficient. The whole process was very smooth and great communication. Very happy with the end result!

Poppy · 14 April 2026

★★★★★ 5/5

Google

Buying a property has been, without doubt, the most stressful thing I’ve ever done, and it would have been far worse without Will. He has been outstanding at managing expectations, chasing all the relevant parties, and generally keeping me sane throughout the process. The service has been excellent, and I would highly recommend him and John D Wood & Co.

Amy · 5 December 2025

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026

★★★★★ 5/5

Google

I have used John D Wood for quite a few years experiencing different management at the Turnham Green Branch. Laura and Lucy have exceeded my expectations in all ways and have helped secure the perfect tenant within a few days of advertising. Thank you Lucy and an even bigger thank you to Laura for going above and beyond

Fee · 16 April 2024

★★★★★ 5/5

Trustpilot

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Kate Martin for the last 10 years. Kate and her team have consistently found me great tenants over the years. Highly recommend!

Julia · 13 April 2026

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026

★★★★★ 5/5

Google

I was extremely impressed with the sales team in the Chiswick office. I have had previous, extremely negative experiences with other local agents, however, I can confidently state that the team here are professional, dedicated, and an absolute pleasure to deal with. They sold our house in Bedford Park in a quiet period of the market, just after the stamp duty holiday had ended, however at no point did I feel the difficult task of achieving our desired sales price within our specified time-frames was too much to handle, and the advice we received from Julian their Branch Sales Manager was simply exemplary! A special thanks must also go to Lydia, who secured our sale, and put in a serious shift! George one of the other members of the team was also a pleasure to deal with. I would encourage anyone considering a sale, to reach out and speak with these professionals, you will not be disappointed! Thank you #teamchiswick!PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 22 June 2022

★★★★★ 5/5

Google

My partner and I were passively looking to upgrade from our existing flat and had some specific requirements if we were to move. We viewed and ultimately ended up letting a property through John D Wood via Lucy. Lucy was exceptional throughout the process including handover and ensuring inquiries were dealt with in a timely manner shortly after moving in. We viewed and paid a deposit all within 24 hours of viewing the property all with timely and constant communication. This was the second property that we had let while being abroad and I must say, the entire process went seamlessly and reassured us throughout. Any questions that we had were handled on the spot and if they weren't, they came back to us asap. The only slight downer on this experience was the fact the landlord wanted to add in a clause to increase the rent by 2-5% (after 12 months) less than 48 hours before we were due to fly in from Portugal and move in on the same day. This was after we'd signed the contract and paid all the required money. I don't hold John D Wood accountable for this as this is a landlords decision, however, I would have expected them to push back as this felt like it was negotiated in bad faith and seems unfair. Noting we had signed a 24 month contract with an 18-month break. That aside, I look forward to working with Lucy and the wider team of John D Wood in the future.

Ryan · 22 June 2022

★★★★★ 5/5

Google

I chose John D Wood to market and sell my home because branch manager, Julian Masson, was very knowledgeable and impressive from the valuation stage. Julian and his team were helpful, friendly and effective throughout each of the following steps of the sale - from the initial photography session to viewings and negotiations through to the conveyancing process. I'd definitely recommend them - they have a great local reputation and come across as genuine, down-to-earth people who are very good at what they do. Thanks guys! :)

Jess · 22 June 2022

★★★★★ 5/5

Google

We have recently purchased a flat in Great West Quarter through John D Wood and had a positive experience. Lydia has been absolutely helpful, responsive and professional; Very pleased with the service. Throughout the past several months, Lydia has been there every step of the way and has always been accommodative of our requests. A huge thank you to Lydia for making the process so smooth and hassle free. I would highly recommend The John D Wood & Co. Estate Agents Chiswick

Sandeep · 22 June 2022

★★★★★ 5/5

Google

We are very glad we chose JD Wood for our house sale. After 30 years in the same house we really appreciated their expertise and professional approach and support throughout the process. The sales team is small, so you get a very personal service and particular thanks to Will Rothery for bringing in the deal so successfully.

Lucy · 16 April 2024

★★★★★ 5/5

Google

Fantastic service from Will at J D Wood in Chiswick. Diligent, attentive and efficient to progress a sale within a tight timeframe.

Tristan · 11 September 2026

★★★★★ 5/5

Google

From start to finish, we have received a totally flawless service at JD Wood. Julian was fantastic when he came round for the initial valuation, Lydia was brilliant with viewings, but special mention goes to Will Rothery who was phenomenal throughout. He conducted viewings, fielded offers, handled negotiations and provided calm, measured support right up until completion. I have no hesitation in recommending J D Wood Estate Agents.

Anna · 22 June 2023

★★★★★ 5/5

Google

From the initial valuation with Julian, John D Wood were fantastic! We dealt with Julian & Lydia, then Will when he joined and I’m very happy we chose them They were professional, knowledgeable & friendly, nothing was too much trouble. Buying and selling would have been a lot more stressful without them. We definitely recommend them and will use them for our next property sale. Thank you

Miss · 22 June 2023

★★★★★ 5/5

Trustpilot

Claire Carter = everything you'd want in an agent

A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed. Thank you, Claire. Agents like you are genuinely few and far between, and John D Wood are very lucky to have you.

Justin · 15 February 2026

★★★★★ 5/5

Google

Laura Purvor was always available and responded well to enquires Update at July 2023. complete tenant changeover at short notice. Laura And team quickly found new tenants and corresponded with out going and incoming tenants to secure a date. Certificates were dealt with including license application. Check out and check in all have gone smoothly. Many thanks for a great service .

Martyn · 11 October 2023

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 1/5

Trustpilot

I rented this apartment for a two-month…

I rented this apartment for a two-month stay. It was a disappointment. Throughout the stay, there were consistent delays in resolving basic matters. Requests often went unanswered and required multiple follow-ups. You should be warned that there is construction in the building next door. The agency and landlord did not disclose this. Most concerningly, despite having departed the apartment months ago and received a report from them that everything was left in great condition, we have still not received the security deposit. It seems that their delays may not have just been bad service but rather bad faith.

Kristina · 5 February 2026

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 1/5

Trustpilot

John D WOOD Battersea Park Road

John D WOOD Battersea Park Road Disingenuous and incompetent. Having engaged JDW to sell a property in Battersea, they were full of promises and , quite frankly, untruths! The Property attracted a buyer quite quickly, and we were assured that the purchaser wanted to complete within a few weeks- 6 . We instructed Solicitors, and they started the work. After being repeatedly assured by JDW that the purchaser was very keen to get the sale completed, after a number of weeks I phoned my Solicitor to ask progress. A phone call was made to the Purchasers Solicitor by ours, and She was told that the fees for searches had not even been paid! No work hard been done. We cancelled the sale, and received a bill for over £2,000 to cover the work involved that we had asked to be undertaken. Lazy, incompetent, doesn't even come close to how we feel about JDW

AS · 27 January 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would. I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time). The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase. I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom. The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property. There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too. Quite literally the worst company I've ever encountered. (Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

Lucy and the team at JDW Chiswick are amazing. They are understanding and provided a lot of support, great communication and definitely helped make the home search process less stressful than it would otherwise have been. Super grateful!

Geo · 19 November 2024

★★★★★ 5/5

Google

John D Wood have been absolutely incredible in helping myself and two friends find a new place to live. In particular, we could not have done it without Marko, he was so unbelievably helpful and really helped us through a tricky situation. We could not praise him enough, thank you Marko! He was so attentive to all our queries and managed to get everything organised in a very small time frame. We are so excited to live in our new home!PositiveResponsiveness, Quality, Professionalism

Fleur · 22 June 2021

★★★★★ 2/5

Google

I'd like to share my experience from a tenant point of view. I was tenant in a property managed by John D Wood for 5 years. All the communication with property managers was always very smooth till a new property manager - Augustine - was appointed. Augustine was and still is unfortunately much less responsive than previous property managers. Not to mention that I finished tenancy two months ago and haven't heard from him about deposit yet (chased about 10 times). I find such behaviour highly unprofessional. Hopefully it's not new a trend in John D Wood, I'm giving extra star for all previous property managers. Big thank you to Harry W. who did an amazing job to help me progress with this matter.

Michal · 22 June 2021