Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWill Rothery was the estate agent from John D. Wood who worked with us. He tirelessly chased up replies to our enquiries to make sure we exchanged according to our schedule.
Will was available via WhatsApp, email and phone to speak to. He was always polite, courteous and helpful. Definitely recommended!
Rob · 30 March 2025
Agent replied · 25 April 2025
Thank you Rob for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were looking for a rental property and contacted John D Wood & Co. Naomi answered my call and was friendly, helpful and professional. She promptly arranged a viewing and put our offer to the landlord immediately. She kept us informed at all times and when she wasn't available, Hannah stepped in and was just as helpful. Our offer was accepted and Naomi helped us through the process up to and including key handover.
Rebecca · 12 December 2025
Agent replied · 26 December 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Trustpilot5 Star Service
Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.
Taelia · 18 April 2026
★★★★★ 5/5
TrustpilotMy experience with John D Wood & Co was…
My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.
Hannah · 21 May 2026
★★★★★ 5/5
GoogleNothing but praise for the team at JD Wood. I needed to find a new rental property at short notice, and Harry, Laura and Louise were incredibly efficient in making it happen. People who slate estate agents, obviously haven't worked with the Turnham Green team!
TOM · 16 April 2025
Agent replied · 26 August 2024
Many thanks for your fantastic 5* review and your kind words Tommy. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat experience
I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him
Cliente · 20 April 2026
★★★★★ 5/5
GoogleJulian Mason, the branch manager, was very professional in his dealings on this property. The information we received was always correct and straightforward . He was acting for the Seller and I was acting for the Purchasers. There were various twists and turns due to personal circumstances of the Seller and Buyers but with an open dialogue between all parties facilitated by Julian, we were able to exchange on the property last week. His patience and clarity of the position at each turn was crucial to being able to work towards a satisfactory conclusion. It has been a pleasure to work with him on this purchase. Georgina
Georgina · 22 June 2023
Agent replied · 21 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe would 100% recommend JDW when selling your property. We had many difficulties unrelated to JDW and Julian came into his own and worked his socks off in keeping everything on course. He always kept us right up to date with proceedings and often told us important information before our solicitor thought to let us know. Julian and his team were always very thorough and professional and we felt very confident that he was always there overseeing the sale to get it over the line which he did.
Thanks very much for everything.
Rob
Robert · 22 June 2023
Agent replied · 21 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe would like to express our gratitude to John D Wood and Co letting department for the professional manner in which they handled our lease. Special thanks to Oliver and Laura, who were instrumental in assisting us to navigate through the entire process seamlessly.
Their cooperation and prompt assistance were invaluable and much appreciated. We highly recommend the services of John D Wood and Co as the experience was nothing short of exceptional.
Thank you once again for your professionalism and support.
Ella & Samer Darwish
Samer · 22 June 2023
Agent replied · 21 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have no hesitation at all in posting a 5 star +++ review.. Laura Purvor has been so great to work with…. Professional, practical, organized, prompt and a very positive can do attitude. You are not allowed to leave JD Wood Laura …. ever!! Honestly they are lucky to have someone of your calibre!
Even though we didn’t deal with Lucy and Ashlee much when we did they were also great. Thank you all for making 'finding new tenants' a stress free experience.
Wendy · 22 June 2023
Agent replied · 21 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleWilliam was efficient and very responsive. He was keen for the selling process to be dealt with swiftly and efficiently
Cyrille · 5 December 2025
Agent replied · 12 December 2025
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have been so impressed by the diligence that William demonstrated in the selling of our family home. The process was protracted but William kept us updated and encouraged that in the end we would achieve our sale. A most professional and personable service from JD Wood for which we were most grateful.
Felicity · 19 November 2024
Agent replied · 11 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Felicity! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
Jack · 8 May 2026
★★★★★ 5/5
GoogleWe were very lucky to work with John D Wood throughout our transaction. It was a very tricky one in the end but Will Rothery was so helpful throughout and made sure we got to the finish line! Highly recommended!
Jonny · 21 March 2025
Agent replied · 25 April 2025
Many thanks Johnny for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently purchased a flat in Great West Quarter through John D Wood and had a positive experience. Lydia has been absolutely helpful, responsive and professional; Very pleased with the service.
Throughout the past several months, Lydia has been there every step of the way and has always been accommodative of our requests.
A huge thank you to Lydia for making the process so smooth and hassle free.
I would highly recommend The John D Wood & Co. Estate Agents Chiswick
Sandeep · 24 November 2022
Agent replied · 23 November 2024
Many thanks for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have nothing but great words for Laura and her team, they have been wonderful, always pushing to get things across the line as quickly as possible and, unlike most of the agencies I dealt with in the past, they really treat you like people and not numbers, it has been a great experience and I cannot recommend them enough.
Jorge · 16 April 2024
Agent replied · 21 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBuying a property has been, without doubt, the most stressful thing I’ve ever done, and it would have been far worse without Will. He has been outstanding at managing expectations, chasing all the relevant parties, and generally keeping me sane throughout the process. The service has been excellent, and I would highly recommend him and John D Wood & Co.
Amy · 5 December 2025
Agent replied · 12 December 2025
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotGreat
We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.
Customer · 17 April 2026
★★★★★ 5/5
TrustpilotAll staff especially Jane at St…
All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended
J · 16 May 2026
★★★★★ 5/5
GoogleI have used John D Wood for quite a few years experiencing different management at the Turnham Green Branch.
Laura and Lucy have exceeded my expectations in all ways and have helped secure the perfect tenant within a few days of advertising.
Thank you Lucy and an even bigger thank you to Laura for going above and beyond
Fee · 16 April 2024
Agent replied · 21 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are very glad we chose JD Wood for our house sale. After 30 years in the same house we really appreciated their expertise and professional approach and support throughout the process. The sales team is small, so you get a very personal service and particular thanks to Will Rothery for bringing in the deal so successfully.
Lucy · 16 April 2024
Agent replied · 21 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was extremely impressed with the sales team in the Chiswick office. I have had previous, extremely negative experiences with other local agents, however, I can confidently state that the team here are professional, dedicated, and an absolute pleasure to deal with. They sold our house in Bedford Park in a quiet period of the market, just after the stamp duty holiday had ended, however at no point did I feel the difficult task of achieving our desired sales price within our specified time-frames was too much to handle, and the advice we received from Julian their Branch Sales Manager was simply exemplary! A special thanks must also go to Lydia, who secured our sale, and put in a serious shift! George one of the other members of the team was also a pleasure to deal with. I would encourage anyone considering a sale, to reach out and speak with these professionals, you will not be disappointed! Thank you #teamchiswick!PositiveResponsiveness, Quality, Professionalism, Value
Jamie · 22 June 2022
Agent replied · 21 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy partner and I were passively looking to upgrade from our existing flat and had some specific requirements if we were to move. We viewed and ultimately ended up letting a property through John D Wood via Lucy. Lucy was exceptional throughout the process including handover and ensuring inquiries were dealt with in a timely manner shortly after moving in. We viewed and paid a deposit all within 24 hours of viewing the property all with timely and constant communication.
This was the second property that we had let while being abroad and I must say, the entire process went seamlessly and reassured us throughout. Any questions that we had were handled on the spot and if they weren't, they came back to us asap. The only slight downer on this experience was the fact the landlord wanted to add in a clause to increase the rent by 2-5% (after 12 months) less than 48 hours before we were due to fly in from Portugal and move in on the same day. This was after we'd signed the contract and paid all the required money. I don't hold John D Wood accountable for this as this is a landlords decision, however, I would have expected them to push back as this felt like it was negotiated in bad faith and seems unfair. Noting we had signed a 24 month contract with an 18-month break.
That aside, I look forward to working with Lucy and the wider team of John D Wood in the future.
Ryan · 22 June 2022
Agent replied · 21 June 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Customer Relations.
★★★★★ 5/5
GoogleI chose John D Wood to market and sell my home because branch manager, Julian Masson, was very knowledgeable and impressive from the valuation stage. Julian and his team were helpful, friendly and effective throughout each of the following steps of the sale - from the initial photography session to viewings and negotiations through to the conveyancing process. I'd definitely recommend them - they have a great local reputation and come across as genuine, down-to-earth people who are very good at what they do. Thanks guys! :)
Jess · 22 June 2022
Agent replied · 21 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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