John D Wood and Co Sales London reviews

★★★★★ 5/5

Google

We have recently purchased a flat in Great West Quarter through John D Wood and had a positive experience. Lydia has been absolutely helpful, responsive and professional; Very pleased with the service. Throughout the past several months, Lydia has been there every step of the way and has always been accommodative of our requests. A huge thank you to Lydia for making the process so smooth and hassle free. I would highly recommend The John D Wood & Co. Estate Agents Chiswick

Sandeep · 22 June 2022

★★★★★ 5/5

Google

From start to finish, we have received a totally flawless service at JD Wood. Julian was fantastic when he came round for the initial valuation, Lydia was brilliant with viewings, but special mention goes to Will Rothery who was phenomenal throughout. He conducted viewings, fielded offers, handled negotiations and provided calm, measured support right up until completion. I have no hesitation in recommending J D Wood Estate Agents.

Anna · 22 June 2023

★★★★★ 5/5

Google

From the initial valuation with Julian, John D Wood were fantastic! We dealt with Julian & Lydia, then Will when he joined and I’m very happy we chose them They were professional, knowledgeable & friendly, nothing was too much trouble. Buying and selling would have been a lot more stressful without them. We definitely recommend them and will use them for our next property sale. Thank you

Miss · 22 June 2023

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 5/5

Trustpilot

Claire Carter = everything you'd want in an agent

A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed.

Justin · 15 February 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

Lucy and the team at JDW Chiswick are amazing. They are understanding and provided a lot of support, great communication and definitely helped make the home search process less stressful than it would otherwise have been. Super grateful!

Geo · 19 November 2024

★★★★★ 5/5

Google

John D Wood have been absolutely incredible in helping myself and two friends find a new place to live. In particular, we could not have done it without Marko, he was so unbelievably helpful and really helped us through a tricky situation. We could not praise him enough, thank you Marko! He was so attentive to all our queries and managed to get everything organised in a very small time frame. We are so excited to live in our new home!PositiveResponsiveness, Quality, Professionalism

Fleur · 22 June 2021

★★★★★ 2/5

Google

I'd like to share my experience from a tenant point of view. I was tenant in a property managed by John D Wood for 5 years. All the communication with property managers was always very smooth till a new property manager - Augustine - was appointed. Augustine was and still is unfortunately much less responsive than previous property managers. Not to mention that I finished tenancy two months ago and haven't heard from him about deposit yet (chased about 10 times). I find such behaviour highly unprofessional. Hopefully it's not new a trend in John D Wood, I'm giving extra star for all previous property managers. Big thank you to Harry W. who did an amazing job to help me progress with this matter.

Michal · 22 June 2021

★★★★★ 5/5

Google

I can’t speak highly enough about the team at John D Wood here in Chiswick. We’ve enjoyed our stay even more knowing they are conveniently close to us and helped with everything in a timely manner....during a pandemic. The staff worked very hard to make sure we were always cared for and happy. Nick is AMAZING. Such a nice and professional representation of the company. He’s so responsive and extremely helpful all of the time. Even nicer knowing every time we passed him walking around he was always kind enough to say hello and ask how we were doing. Towards the end of our tenancy, Harry, Lucy, and Nick were all so flexible in scheduling viewings and working with our schedule since we are working from home. If you are looking to let a property, find one managed by John D Wood. You won’t regret it and you’re stay will be stress free and enjoyable. I’d like to reiterate that all of this hard work was done during COVID and we couldn’t be more appreciative. You can’t go wrong with John D Wood!PositiveQuality, Professionalism

Kyle · 22 June 2021

★★★★★ 5/5

Google

I worked with Will and Tom in the purchase of my first home and they were very helpful and professional through the whole process, keeping a transparent and good communication between me and the seller

Carlos · 19 December 2024

★★★★★ 5/5

Google

Great experience with our purchase. Will was a great estate agent and was very accommodating, always available for us to view the house and answer questions throughout the whole process. Also, Will did a great job coordinating between us and the vendor. Would definitely recommend to anyone we know!

Brent · 16 April 2024

★★★★★ 5/5

Trustpilot

Can Gelirli and his team at the…

Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.

Ivan · 26 January 2026

★★★★★ 1/5

Google

Great agency, until the day you move out. The release of our deposit took over 7 weeks. John D Wood never did the final inventory check as agreed and it took us two weeks to find this out. No proactive approach, had to chase them again and again causing a lot of frustration for both tenant as landlord. Personnel is more out of the office than in and only interested in new business instead of dealing with leaving tenants the right way. Very, very disappointing experience.

Pieter · 22 June 2020

★★★★★ 5/5

Google

Great experience as ever with the team in Chiswick who have been successfully helping us let our property for over a decade. Very professional service, excellent communication and found us really good tenants in a very quick time with an increased rent. Thank you to Laura, Oliver and Kate for all their efforts. Would highly recommend this team.

Vatche · 22 June 2023

★★★★★ 5/5

Google

If service was this good everywhere life would be so so easy! Laura and her team turned around renting our property within 2 weeks. Incredible communication and the most helpful and friendly staff you could ever wish to work with. Thank you very much.

Simon · 16 April 2024

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Google

We worked with Katherine (John D. Wood) in Chiswick to find a property to let with very strict and narrow criteria regarding the location, the layout, the size, the price and the style of the house. She was incredible, finding the house, assisting us with the negotiations, driving by the property on her own to clarify questions we had about the outside and inside of the home and overall going over and above her duties to ensure she is providing us with a great letting experience. Many Thanks Katherine!

Alex · 23 June 2019

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough.

Toby · 27 April 2026

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026