Trusted Agent profile · London
★★★★★
433 reviews across 2 platforms
45, Turnham Green Terrace, London, W4 1RG
John D Wood and Co Sales's office in London, at 45, is rated 4.1 out of 5 across 433 reviews on two platforms, including 225 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards John D Wood and Co Sales won in 2026.
The Trusted Agent 2026 results for John D Wood and Co Sales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
5/5
GoogleLettings team were fantastic, let the property in 3 days. Great service and communication.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
5/5
GoogleExcellent service from JDW Chiswick. Offered sensible, professional advice on pricing, found us buyers at a fair price in a difficult market, and helped steer the process through to a successful conclusion. Happy to recommend.
It's great to see that the John D Wood & Co team were once again able to provide their proven 5* service! Thank you Chris for your kind review. Best wishes, Lucy.
5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
5/5
GoogleJohn D Wood have just sold my property for the price I wanted. Service was excellent, staff very friendly, helpful and professional and kept me up-to-date at all times.PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
5/5
GoogleThe 5 stars is for Katherine Garces, she was exceptional, always really efficient, always available if we had any questions and went above and beyond to try and help. Thanks a lot Katherine!
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GoogleNic deserves a special mention for his friendly approach, guidance and support. Went out of his way to help. True Gentleman. Much appreciated.PositiveResponsiveness, Professionalism
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with Julian. Straightforward to deal with, always responsiveness. Managed expectations on both sides well with a lot of issues caused by covid.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
5/5
GoogleVery pleased with the help we received from Bethan who was very good at chasing up both sides to help get us over the line on completion. Thank you!
Thank you Caroline for your kind comments and taking the time to leave your review. Kind regards, Mark
5/5
GoogleGreat service, responsive and very professional. We were taken through the whole process by Nicholas who did a fantastic job for us.
Thank you for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience has been mixed till Harry came on. I was very impressed and please with the speed of renting my place
Thank you for your glowing 5* review . Kind regards, Lucy, Customer Relations.
5/5
GoogleThe Chiswick office worked relentlessly to get me flat sold and in record time. Thanks especially to George's professional and consistent support!
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a really good experience with John D Wood, the team always did their upmost to help and were extremely helpful.
Thank you for your kind 5* review!
5/5
GoogleRachel was really helpful and helped us find a great place. Thank you very much! :-)
5/5
GoogleTop work by Nick getting us moved in to our new place. Despite a quick move date, he managed to deliver!
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood and Co Sales's London office has 433 reviews across two platforms: 225 on Google, 208 on Trustpilot (across the whole business).
John D Wood and Co Sales London is rated 4.1 out of 5 across all 433 reviews, and 4.8 out of 5 on Google from 225 reviews.
Yes. In The Trusted Agent 2026 awards: John D Wood and Co Sales, London won Gold; John D Wood and Co Sales, Esher won Trusted Agent.
John D Wood and Co Sales London, 45, Turnham Green Terrace, London, W4 1RG.
