Trusted Agent profile · London
★★★★★
442 reviews across 2 platforms
45, Turnham Green Terrace, London, W4 1RG
John D Wood and Co Sales's office in London, at 45, is rated 4.1 out of 5 across 442 reviews on two platforms, including 231 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards John D Wood and Co Sales won in 2026.
The Trusted Agent 2026 results for John D Wood and Co Sales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe Chiswick office worked relentlessly to get me flat sold and in record time. Thanks especially to George's professional and consistent support!
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a really good experience with John D Wood, the team always did their upmost to help and were extremely helpful.
Thank you for your kind 5* review!
5/5
GoogleRachel was really helpful and helped us find a great place. Thank you very much! :-)
5/5
GoogleTop work by Nick getting us moved in to our new place. Despite a quick move date, he managed to deliver!
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
5/5
TrustpilotWe bought our house through John D Wood…
We bought our house through John D Wood at the end of 2023.Wai, in Oxford, was brilliant and kept in touch all the way through the process.
1/5
TrustpilotVery unprofessional
Very unprofessional, extremely hard to get hold of when you want something done.
5/5
TrustpilotA very satisfied customer
I have let my flat with John D Woods for many years now and the company have always found me a very good tennant. The service has been extremely good and efficient. I would like to specially mention Shioeni Oates and Imogen at the Wandsworth branch. I would highly recommend John D Woods.
5/5
GoogleThank you to the team for all their assistance. Would definitely recommend, they were great.
Thank you for your kind 5* review!
5/5
GoogleAttentive, well-organised, reliable, sensible and a pleasure to deal with.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleJohn D Wood in Chiswick helped us find and rent a fabulous family home. We were extremely happy with their service. They were very accommodating thought the whole process. A big thanks must go to Zara for all her help and patience with us. She was extremely professional and reliable and got the job done. Thanks again.
5/5
GoogleThe staff were hugely helpful and made moving in effortless! Very friendly and personable too!
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
5/5
GoogleThank you to the team for all their assistance. Would definitely recommend, they were great.
Thank you for your kind 5* review!
5/5
TrustpilotSimon helped us to find a beautiful…
Simon helped us to find a beautiful home in Battersea! He was exceptionally professional and really listened to our needs. I’ve been recommending Simon and the John D Wood team to everyone.
1/5
TrustpilotALEXANDRA CROCKER Head of Lettings John…
JOHN D WOOD WIMBLEDON VILLAGE - ALEXANDRA CROCKER Head of Lettings - Wimbledon VillageDubious SALES PERSON do not use for rentals
5/5
GoogleLetting agents were super helpful and made the whole process really straightforward
Thank you for your great 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleProfessional and well informed team. Really helpful and lovely. Fully recommend.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleI would NOT recommend JDW lettings in Chiswick. Post acquisition of FitzGibbon the service has been appalling.
Hi JP. Thank you for taking the time to leave us your feedback. Customer experience is very important to us and I am sorry that you feel this way. So we can understand greater the reason for your rating, please will you contact us via review@countrywide.co.uk. Kind regards, Scott (Customer Relations Team)
1/5
GoogleI would NOT recommend JDW lettings in Chiswick. Post acquisition of FitzGibbon the service has been appalling.
Hi JP. Thank you for taking the time to leave us your feedback. Customer experience is very important to us and I am sorry that you feel this way. So we can understand greater the reason for your rating, please will you contact us via review@countrywide.co.uk. Kind regards, Scott (Customer Relations Team)
5/5
TrustpilotBoth Jessie and Louna at John D Wood…
Both Jessie and Louna at John D Wood were professional, courteous and efficient.I’d recommend them highly.
5/5
TrustpilotAntonio - highly professional
Thorough & exceptional customer service from Antonio. He swiftly arranged a viewing for us and was fantastic at keeping us up to date with any developments throughout our property search. Highly recommended!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John D Wood and Co Sales, London won Gold; John D Wood and Co Sales, Esher won Trusted Agent.
