Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEstate agent that fails to adhere to tenancy agreement
Upon ending our contract, John D Wood failed to return the undisputed part of the deposit within the number of working days stated in the tenancy agreement (this was only returned after 10+ calls and numerous emails). The disputed part of the deposit amounting to several thousand pounds that the landlord attempted to withhold was unreasonable and ultimately deemed inappropriate by the courts. However, John D Woods did not acknowledge the tenant's evidence instead enabling and protecting the landlord's attempt to profit, upgrade the furnishings with our deposit and even steal money (for furniture that we had timestamped proof had been left in the property). Very uneven and biased estate agent, consistently acting in favour of landlord regardless of landlord's inappropriate behaviour.
Laura · 28 June 2021
★★★★★ 5/5
GoogleExcellent service from Laura Purvor, Lettings Manager at John D wood. Friendly, intelligent and efficient - what more could you want.
Thank you to the team for a job well done.
A · 22 June 2023
Agent replied · 21 June 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 4/5
GoogleEdward Hall has been attentive, helpful and patient - we have been viewing for a long time before he came to Chiswick! He is a pleasure to deal with and is always ready to give advice - and tolerate our indecision.
Martin · 23 June 2017
★★★★★ 1/5
TrustpilotWORST company
WORST company - they try to brand themselves as trustworthy but are cut from the same cloth. I worked for them so can speak in experience but they stole my commission in broad daylight. They are simply conditioned to be a bunch of hypocrites and thieves and will ensure their bottom line is what matters. Strongly advise to stay away from them. Don't believe in their marketing - they are all black wolves in sheep's clothing.
JULES · 27 January 2022
★★★★★ 5/5
GoogleGreat to deal with John D Wood as a buyer. George and Julian ensured we got access to our new home before it officially went on the market. They were really responsive, courteous and professional throughout the process.PositiveResponsiveness, Professionalism
Richard · 27 August 2022
Agent replied · 21 June 2024
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWonderful work for my wife and I in selling our Chiswick property. We couldn't ask for a more committed, tenacious and supportive seller. Offered great advise throughout also. Highly recommend.
Alex · 22 June 2023
Agent replied · 21 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotThis company are scammers
This company are scammers, they ask for holding deposit then ask for 2yrs of rent upfront and when i told them it wasn’t possible they said they were going to issue a refund and it has been almost 3 weeks now and they haven’t issued it yett
Victor · 24 May 2024
★★★★★ 5/5
GoogleWe have received excellent service from the efficient and good humoured Lettings team at John D Wood.
Julia · 16 April 2024
Agent replied · 21 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCarolyn Hall from John D Wood in Chiswick helped our family not only in the purchase process of our new house in W4 but also with suggesting ideas for renovation and helped with coordination with different suppliers. Excellent and really efficient job, I would rate the service with 5 stars! Thanks so much!
Petite · 23 June 2019
Agent replied · 21 June 2024
Dear Petite,
Thank you for the great 5 star review. I'm pleased to see that you benefited from the passionate and personal approach taken by the branch team. Best wishes settling into your new home.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleThe staff at John D Wood were at all times friendly and very professional. We felt that they had our interests at heart and worked hard to achieve a quick sale. I would recommend them highly.PositiveResponsiveness, Quality, Professionalism
Barbara · 27 August 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotParsons Green team
The Parsons Green team have been brilliant throughout my whole process of finding and securing a rented property. From the first phone call to them, they have kept in regular contact and always been there to answer any questions quickly and efficiently. I'd like to especially mention Nicole C who has been there to liaise with throughout the whole process and has been approachable, efficient, and extremely helpful. Thanks again to the team
Olivia · 12 April 2022
★★★★★ 5/5
GoogleExcellent service from Laura Purvor of JDW&Sons. Kept me informed of the process of obtaining the new tenant and dealt with all the matters as everything progressed. Thank you.
Nick · 22 June 2023
Agent replied · 21 June 2024
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotExtremely Unprofessional
Extremely Unprofessional and Disrespectful Experience with Munroe Graham
Lilian · 9 October 2025
★★★★★ 5/5
TrustpilotGreat service, easy to work with!
Simon and Zoe at the St Margarets office were Fantastic during the sale of our property in October 2020. They found us good potential buyers and made the whole listing process during Covid restrictions very easy.We instructed Simon & John D Wood just after lockdown lifted in May/June 2020 and despite everyone still finding their feet having been furlough the team were fantastic. We got listed quickly and they were more than happy to advise on staging the flat, the online listing and keeping things on point overall.Having listed properties before in the Twickenham area and having had bad experience we were so very pleasantly surprised by the excellent end to end sale with Simon, Zoe and St Margarets team!
JCH · 25 October 2020
★★★★★ 5/5
TrustpilotHave just re-let my flat through JDW…
Have just re-let my flat through JDW Chelsea. Byron has been excellent as has Ed. Professional, friendly, efficient. Thanks guys. Great work.
George · 30 June 2022
★★★★★ 4/5
TrustpilotJohn D Wood were very pleasant to deal…
John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.
Diana · 9 May 2021
★★★★★ 1/5
TrustpilotJohn D Wood in Wandsworth
John D Wood in Wandsworth, and more specifically Shae Preece and James Setright, epitomise the worst traits of estate agents. Dishonest, unprofessional and incompetent. They incited panic in the chain unnecessarily, they downright lied on many occasions, they pestered all sides incessantly which led to numerous complaints, and when it suited them ignored all communication. Despite having no qualifications, they believed they were experts in surveying, conveyancing law and mortgages and unbelievably tried to undermine experts in these fields. They will do their best to ruin any house sale or purchase. Avoid John D Wood at all costs.
Stay · 17 June 2020
★★★★★ 2/5
TrustpilotVery disappointing overall experience…
Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.
Paul · 7 May 2020
★★★★★ 5/5
GoogleThe team at John D Wood office in Chiswick did a first class job in leasing our apartment in Acton Gardens.Congratulations to Laura, Lucy and Beth.
Raymond · 22 June 2023
Agent replied · 21 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently rented through John D Wood Chiswick. We were dealing with Lucy Offord who was excellent. Very professional and a pleasure to deal with.
Victoria · 22 June 2023
Agent replied · 21 June 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've recently completed on a flat and am very grateful to Bethan for being so helpful throughout the process. I was totally new to the property world so Bethan's expertise and regular updates were really reassuring. It was a great experience and I would happily work with her again.
Anna · 23 June 2019
Agent replied · 21 June 2024
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
★★★★★ 1/5
TrustpilotTerrible on all counts!
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??
Lee · 23 October 2019
★★★★★ 1/5
TrustpilotVery biased towards the landlord
Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.
Sohrab · 7 October 2019
★★★★★ 5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
Malini · 30 September 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
