John D Wood and Co Sales London reviews

★★★★★ 4/5

Google

We sold our house in Southfields through John D wood and Chris was our main contact . It took us just over a year to sell our property and the best thing was that we got near enough to asking price . The best thing about Chris was that he was always available on the phone and mobile and returned e-mails very promptly . I would also say he was more realistic about the selling price than other agents were and with his proactive approach we got to where we needed to be . I would use them again in the future

Jatin · 20 June 2020

★★★★★ 5/5

Google

It was very difficult to choose the right estate agent, to trust in someone to represent my property the way it deserved it. John D Wood is definitely a good choice! Everyone at the Southfields branch is very helpful, I have had a lot of contact with Elaine, but eventually, my home was sold by Chris Mizen. Chris was amazing throughout the process, he was very active from concept to completion. During the viewings I was given regular updates, without having to chase. Once The Buyer came along he coordinated between us and the Buyer and all the solicitors, he even kept an eye on the whole chain. He really looked after the transaction. Thank you Chris!

Kat · 20 June 2020

★★★★★ 5/5

Google

We moved to Southfields with the help of John D Wood a couple of months back. We loved Elaine right from the first viewing - she was so friendly, helpful and knowledgable and a step above any other estate agent we'd met with. She was incredible helpful and supportive throughout the whole process, always keeping us in the loop and making sure everything was running smoothly. We completely trusted her and always enjoyed speaking to her! Would highly recommend John D Wood - thank you Elaine and the rest of the team!

Viki · 20 June 2020

★★★★★ 5/5

Google

I enjoyed excellent service from Chris & Jack at John D Wood & Co Southfields. The advice with regard to pricing the property was spot on, they found me a buyer quickly and managed the sale effectively, keeping me updated throughout the transaction. I wouldn’t hesitate to recommend them.

John · 16 November 2025

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Google

We can highly recommend John D Wood Southfields, especially Amanda who has recently rented out our house. Amanda has been so professional throughout the whole process and we felt she took time to really understood what we were needing. In addition with all the current difficulties associated with Covid, Amanda was very careful to adhere to all Covid precautions during the viewings so we felt extremely safe - many thanks!PositiveResponsiveness, Quality, Professionalism, Value

Emmy · 20 June 2021

★★★★★ 5/5

Google

Our experience with Lewis has been fantastic. He has given us personal attention and has kept us up to date on the situation every week. We found the whole team courteous and very friendly.

Janice · 25 September 2024

★★★★★ 5/5

Google

Jack was instrumental in us finding our new home, understanding our preferences and sharing new listings as soon as he saw something that matched, while also advocating for us during the offer period. Thanks a lot Jack and team.

Sam · 5 June 2024

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 5/5

Google

My heartfelt thank to Chris Mizen and the team at John D Wood Southfields. During the sale of my property I felt well informed, expertly advised and the staff were constantly attentive to any queries I had. I have no hesitation in recommending their services.

Jeremy · 21 January 2024

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026

★★★★★ 5/5

Google

John D Wood did a brilliant job helping us sell our flat. The team provided excellent support and communication throughout the process, with Jack and Lewis doing a great job on the viewings and Chris providing helpful guidance at a couple of sticky points in the process. Reliable, dedicated, committed

Louise · 18 September 2025

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court.Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court.Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023

★★★★★ 5/5

Trustpilot

Massy Eslami of John D Wood looks after…

Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.

Nicky · 9 September 2026

★★★★★ 5/5

Google

It was the second time we purchased a house with J D Wood. Again, very good experience. Lewis and team were extremely helpful, professional and quick to reply throughout the whole process.

Andrea · 11 August 2024

★★★★★ 1/5

Trustpilot

Withholding deposit despite contract terms, Avoid.

Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied."

Will · 5 January 2026

★★★★★ 5/5

Google

We can highly recommend Elaine - she was a thorough professional. She was quick to understand our exact requirements and the precise area we were interested in, was quick to inform and show us properties that matched and was flexible around our availability. On the actual deal that we completed, she kept us informed at all times, often chased various parties to keep things moving and was always pleasant to deal with.

Sahal · 20 June 2020

★★★★★ 5/5

Trustpilot

Very helpful!

I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved.

EJJ · 17 April 2026

★★★★★ 5/5

Google

I can not recommend the team highly enough. Excellent service, great communicators and high skilled negotiators. Jack and Chris have been exemplary. Our sincere thanks . 🙏 …

Edward · 16 March 2026

★★★★★ 5/5

Google

I received really good service from John D Wood during the selling of my property. Lewis Hiscox was excellent. At all times he was professional, courteous and extremely helpful, and he always kept me fully informed of what was happening. I would definitely recommend selling through JDW.

Jane · 23 September 2023

★★★★★ 5/5

Google

Alexandra and the team at John D Wood are exceptional. They work so hard to find you the right buyer. We had over 30 viewings in 2 months whereas our neighbours who were selling through other agents had a fraction of that amount. When they changed agents just before Christmas to John D Wood they sold within 2 weeks! They are a brilliant estate agent. Highly recommended and such nice people to go with it.

DeNica · 21 June 2018