John D Wood and Co Sales reviews

★★★★★ 5/5

Google

I’ve recently rented a property through John D Wood. Having dealt with several different agencies throughout my search I have to rate John D Wood the best, however I have to single out Amanda Plummer. Amanda was so quick to answer my enquiry about a flat, she was so supportive and caring through what can actually be quite a stressful time. She went above and beyond and was extremely professional at all times. Having her support made this process much more enjoyable. Thank you Amanda.PositiveResponsiveness, Professionalism

Michaela · 26 August 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

If I could give John D Wood, Southfields more starts, I would. Absolutely incredible service from start to finish for the purchase of our property. In particular Lewis Hiscox was wonderful. He was incredibly professional and extremely accommodating, always going the extra mile, especially we we were residing in another country during the sale. I thoroughly recommend John D Wood Southfields!

Sophie · 24 August 2023

★★★★★ 5/5

Google

Can't recommend Chris and John D Wood Southfields highly enough. Chris supported us through the process of selling our home from start to finish. As always, there were some stressful moments in our chain to move but Chris was always on hand to advise on the best course of action or just to find out what was happening from the other parties. He was responsive to calls messages and a just a nice person to deal with. We will definitely be using Chris and John D Wood again, although not any time soon as we love our new home!PositiveResponsiveness, Professionalism

Nick · 20 June 2021

★★★★★ 5/5

Google

We would highly recommend John D Wood in Southfields - in particular Chris, who was very responsive, dedicated and always on it throughout the entire process. He gave us a fair evaluation, accurate quote and we were able to get our property on the market very quickly. Chris remained our key point of contact and the communication with us, other agents in the chain and solicitors was very swift. We felt like we received a very good, professional service and would choose John D Wood again!PositiveResponsiveness, Quality, Professionalism, Value

Joanna · 20 June 2021

★★★★★ 5/5

Trustpilot

Can Gelirli and his team at the…

Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.

Ivan · 26 January 2026

★★★★★ 5/5

Google

We recently bought our first home through JDW. We had a great experience with Lewis and the wider team. They were friendly, professional and proactive at every stage, and communication was clear and timely throughout. It really made a difference - would happily recommend them.

Alex · 16 January 2026

★★★★★ 5/5

Google

Great job by Jack, Chris and the team to help us buy our first house. Process was super smooth, quick and polite.

Siddharth · 25 April 2025

★★★★★ 5/5

Google

We have been working with John D Wood Southfields for more than 5 years now, wether it concerned the purchase of our property, or the letting. This time, I’m extremely pleased with the work and effort that Amanda has put since day one on this new tenancy. I’m not saying this because it is a happy ending for us, but mostly because she contacted us immediately, stayed in very close communication till the end to close the deal ; thus, despite the difference in time zone. Also, my neighbours confirmed that the JDW sign was already in place the very next day. Amanda is very professional and we have been lucky to have her.

Nicolas · 20 June 2020

★★★★★ 4/5

Google

We sold our house in Southfields through John D wood and Chris was our main contact . It took us just over a year to sell our property and the best thing was that we got near enough to asking price . The best thing about Chris was that he was always available on the phone and mobile and returned e-mails very promptly . I would also say he was more realistic about the selling price than other agents were and with his proactive approach we got to where we needed to be . I would use them again in the future

Jatin · 20 June 2020

★★★★★ 5/5

Google

It was very difficult to choose the right estate agent, to trust in someone to represent my property the way it deserved it. John D Wood is definitely a good choice! Everyone at the Southfields branch is very helpful, I have had a lot of contact with Elaine, but eventually, my home was sold by Chris Mizen. Chris was amazing throughout the process, he was very active from concept to completion. During the viewings I was given regular updates, without having to chase. Once The Buyer came along he coordinated between us and the Buyer and all the solicitors, he even kept an eye on the whole chain. He really looked after the transaction. Thank you Chris!

Kat · 20 June 2020

★★★★★ 5/5

Google

We moved to Southfields with the help of John D Wood a couple of months back. We loved Elaine right from the first viewing - she was so friendly, helpful and knowledgable and a step above any other estate agent we'd met with. She was incredible helpful and supportive throughout the whole process, always keeping us in the loop and making sure everything was running smoothly. We completely trusted her and always enjoyed speaking to her! Would highly recommend John D Wood - thank you Elaine and the rest of the team!

Viki · 20 June 2020

★★★★★ 5/5

Google

I enjoyed excellent service from Chris & Jack at John D Wood & Co Southfields. The advice with regard to pricing the property was spot on, they found me a buyer quickly and managed the sale effectively, keeping me updated throughout the transaction. I wouldn’t hesitate to recommend them.

John · 16 November 2025

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Google

We can highly recommend John D Wood Southfields, especially Amanda who has recently rented out our house. Amanda has been so professional throughout the whole process and we felt she took time to really understood what we were needing. In addition with all the current difficulties associated with Covid, Amanda was very careful to adhere to all Covid precautions during the viewings so we felt extremely safe - many thanks!PositiveResponsiveness, Quality, Professionalism, Value

Emmy · 20 June 2021

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough.

Toby · 27 April 2026

★★★★★ 5/5

Google

Our experience with Lewis has been fantastic. He has given us personal attention and has kept us up to date on the situation every week. We found the whole team courteous and very friendly.

Janice · 25 September 2024

★★★★★ 5/5

Google

Jack was instrumental in us finding our new home, understanding our preferences and sharing new listings as soon as he saw something that matched, while also advocating for us during the offer period. Thanks a lot Jack and team.

Sam · 5 June 2024

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 5/5

Google

My heartfelt thank to Chris Mizen and the team at John D Wood Southfields. During the sale of my property I felt well informed, expertly advised and the staff were constantly attentive to any queries I had. I have no hesitation in recommending their services.

Jeremy · 21 January 2024

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Google

John D Wood did a brilliant job helping us sell our flat. The team provided excellent support and communication throughout the process, with Jack and Lewis doing a great job on the viewings and Chris providing helpful guidance at a couple of sticky points in the process. Reliable, dedicated, committed

Louise · 18 September 2025

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court.Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court.Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023