5/5
TrustpilotJohn D Wood in Beckenham have been…
John D Wood in Beckenham have been excellent so far, positive, helpful, communicate well & keep me up to date!
Trusted Agent profile · London
John D Wood London reviews
★★★★★
469 reviews across 2 platforms
129-131, Notting Hill Gate, London, W11 3LB
Part of John D Wood and Co Lettings, see every office.
John D Wood's office in London, at 129-131, is rated 4.1 out of 5 across 469 reviews on two platforms, including 183 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for John D Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleA lady named Jessie has been my point of contact and she has been outstanding!
Agent replied · 21 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleParis helped me find my apartment exactly where I wanted, was very helpful and understanding! I hope u get a chance to meet him
Agent replied · 25 October 2024
Hello Abdelhai, Thank you for your wonderful 5* review! We're delighted to hear that Paris was able to help you find the perfect apartment and that you had such a positive experience. Best regards, Lucy, Customer Relations Team
5/5
GoogleThank you to Richard Oliver at John D Wood, who did a fantastic job with our sale. His professionalism, persistence and efficiency were outstanding.
Agent replied · 21 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotJDW Beckenham branch
JDW Beckenham branch, expert, friendly and efficient service. Easy to contact and responsive in a helpful and positive way.
5/5
GoogleI had the best estate agent experience in London with John D Wood, specifically their agent Louna. I've been renting properties in London for several years now and Louna had the best service! She's extremely friendly, knowledgeable and it's very clear that she cares about her clients. She went above and beyond with us, taking the time to provide advice and assist us through the whole process to get the best deal possible. She's made the entire process enjoyable from start to finish. Highly recommend this agency - very responsive & high quality customer service.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Hi Minah, Thanks for the wonderful 5* review and recommendation! It's great to see that the John D Wood team once again provided a professional, polite and friendly service. Best wishes, Amy
5/5
TrustpilotThe South Kensington Sales team is…
The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!
5/5
GoogleI have had a lovely experience with Jessie from the Notting Hill office. She has been so helpful with the application and move in process for my new flat in Notting Hill. She is available at all times to answer queries I have had in relation the property and super accomodating. Would absolutely recommend working with Jessie on your property search.
Agent replied · 21 June 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
5/5
GoogleAn absolute pleasure to deal with Louna, she was a dream and made our property journey so smooth and hassle-free! Thank you Louna!PositiveResponsiveness, Quality, Professionalism
Agent replied · 21 June 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleEventhough we didnt end up finding the house that works for us, Jessie from this office was very kind and helpful. She was one of the only agents that was actually on time with our viewings and was very helpful from the beginning.
Agent replied · 21 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
GoogleI have only presented them with one star as otherwise I was unable to post this. Incredibly unhelpful and indolent. Throughout our tenancy we experienced problem after problem due to a total lack of care and attention to detail (moving in with no hot water as no one at John D Wood checked our boiler function). Upon departing, we were advised by one of their supposedly senior staff, to leave our sofas behind. Our landlady rightfully insisted on a deduction from our deposit to have these removed, as he failed to communicate this information out of pure laziness. After several rude and belligerent conversations, he conveyed his lack of understanding of manners, or any form of liability, legally and morally, and refused to accept responsibility for his ill-advised emails. John D Wood fulfilled all characteristics of the archetypal estate agent, interested only in reaping and extoring the maximum amount of financial gain out of tenants and landlords and a dismissal of the protection of rights of both parties, in his pinstripe suit.
Agent replied · 21 June 2024
Hello Alexandra, Thank you for taking the time to leave your feedback. I was extremely disappointed to read that you have not experienced the high level of professional service that we pride ourselves on. I am sincerely sorry for any miscommunication you experienced and I would like to assure you we are adhered to act under The Property Obudsman Code of Practice, if you would like to discuss your issues further with ourselves on the Customer Relations Team, you can provide us with further details to our email address; review@countrywide.co.uk. Once again I am sorry for the service you have received, please be assured I will bring your feedback to the full attention of the Regional Performance Director and Regional Director. Kind Regards, Maryjane.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
5/5
GoogleProperties were shown on time and my questions were answered quickly. I also received some suggestions which helped me make a decision and accelerated the process. Overall, a positive experience.
Agent replied · 21 June 2024
Thank you so much for taking the time to leave us your feedback, it is much appreciated. Kind Regards Renee
5/5
GoogleI had a great experience with Paris. He's professional and helpful, taking me to viewings and always providing prompt replies. I received timely updates throughout the process, and the move-in was smooth and hassle-free.
Agent replied · 27 August 2024
Thank you for your terrific 5* review and thank you for your kind words Yuqing. Best wishes, Lucy, Customer Relations.
1/5
GoogleCompletely ghosted after move out, no sign of my deposit and not returning my calls or emails
Agent replied · 16 April 2026
Hello Anthony, I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns promptly. Best regards, Lucy, Customer Relations Team
5/5
GoogleVery helpful! Big thank you to Rushana and Zara for all their help! Helped me get the perfect place within my budget!
Agent replied · 21 June 2024
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
1/5
TrustpilotUntrustworthy and intimidating tactics
While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.
5/5
GoogleMy agent Carlotta was very professional and she was of great help in the search for flats. Would definitely contact again John D Wood for further flat hunt.
Agent replied · 21 June 2024
Thank you Giulia for recognising, with this 5* review, the professional and helpful service you received from Carlotta at John D Wood. Please do contact us when you are looking to move in the future. Best wishes, Scott
5/5
TrustpilotEleni did a fabulous job
Eleni did a fabulous job, made all the paperwork seamless
5/5
TrustpilotProfessional and helpful throughout
The Beckenham branch were professional and helpful throughout our property purchase
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about John D Wood London
Has John D Wood won any awards?
Yes. In The Trusted Agent 2026 awards: John D Wood, London won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. John D Wood and Co Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
