Trusted Agent profile · London
★★★★★
394 reviews across 2 platforms
129-131, Notting Hill Gate, London, W11 3LB
John D Wood and Co Lettings's office in London, at 129-131, is rated 4.0 out of 5 across 394 reviews on two platforms, including 183 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleLouna did a fantastic job! She quickly understood what we were looking for, always selected properties that matched our criteria, and went above and beyond to quickly organize viewings. Despite the fact that we were abroad and could not …
Thank you for taking the time to leave us this tremendous 5* review and kind words. Kind regards, Lucy, Customer Relations
5/5
TrustpilotHave just re-let my flat through JDW…
Have just re-let my flat through JDW Chelsea. Byron has been excellent as has Ed. Professional, friendly, efficient. Thanks guys. Great work.
4/5
TrustpilotJohn D Wood were very pleasant to deal…
John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.
1/5
TrustpilotJohn D Wood in Wandsworth
John D Wood in Wandsworth, and more specifically Shae Preece and James Setright, epitomise the worst traits of estate agents. Dishonest, unprofessional and incompetent. They incited panic in the chain unnecessarily, they downright lied on many occasions, they pestered all sides incessantly which led to numerous complaints, and when it suited them ignored all communication. Despite having no qualifications, they believed they were experts in surveying, conveyancing law and mortgages and unbelievably tried to undermine experts in these fields. They will do their best to ruin any house sale or purchase. Avoid John D Wood at all costs.
2/5
TrustpilotVery disappointing overall experience…
Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.
4/5
GoogleWe have felt listened to and supported by Radi, our letting agent. Kind and available, he offered solution to complex issues. We thank him for this. However, we found the Homelet services intrusive and lacking of respect on individual 's choices of profession. Maybe not the best partner ever!
Thank you so much for sharing your experience with us. I will ensure you comments regarding Homelet are passed to our management team to review. Kind Regards Renee
5/5
GoogleMy husband and I were so chuffed to have found our perfect home through john d wood - specifically, Rushana Birmingham, who facilitated the rental procedure, was a massive help. We felt incredibly well looked after, kept in the loop and understood throughout the whole process. Would def recommend!
Thank you Nina for your glowing 5* review of our John D Wood & Co team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
1/5
TrustpilotTerrible on all counts!
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??
1/5
TrustpilotVery biased towards the landlord
Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.
5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
5/5
GoogleWill was super helpful with my move. He was friendly and professional from the beginning. I've felt a great comfort having him as a port of call. I couldn't ask for more, thanks Will :))
1/5
TrustpilotDO NOT USE
AGREE completely and would never, ever use again, I only wish I had read reviews before using. Customer Service is non existent and one star is still too many.
1/5
TrustpilotDo not use- worst experience ever
Do not use- worst experience ever. None of them know what they are doing or how to communicate with each other or me as the customer. Dreadful dreadful service , no service.
5/5
GoogleBuying property in London is very stressful business, especially for us as foreigners. We got great, personal help from Amy and Christopher, plus secured our dream home. We highly recommend them! - Karin & Vincent
5/5
GoogleFrom the moment I got in touch, Ellie Bowers aided me in finding the best possible property within my budget and did so without any delay. I'd heavily recommend getting in touch if you desire an easy renting experience.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
2/5
TrustpilotAsked you for a good review and their job done
They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed
We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.
1/5
TrustpilotTerrible experience, Not professionals!!
Terrible experience.They are unprofessional and unreliable.. Contacted agency and fixed a time view property in Headington, Oxford. I went and waited near the property and no one turned up. After 20-25 mins I called them again and they were saying let is already agreed on that property. They had no courtesy to inform me and the viewing schedule was not even in their dairy!! I would not recommend this agency.
1/5
TrustpilotJohn D Wood Richmond Branch Lettings and Property…
John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!
5/5
GoogleWill Vaughan acted for my client in the sale of a fairly complex freehold property subject to tenancies. He was excellent; always professional, efficient, constructive, on the ball and helpful moving matters forwards. Mark
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleJessie helped us find the ideal flat. She was super transparent and always available to answer any question we had. Super helpful, highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
1/5
Trustpilotno deposit back after 10 weeks
no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.
5/5
TrustpilotThe perfect solution
The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.
1/5
Trustpilotincredibly unprofessional
2 times they have been to appraise my house and i never hear anything back.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John D Wood and Co Lettings, London won Trusted Agent.
