Trusted Agent profile · London
★★★★★
469 reviews across 2 platforms
129-131, Notting Hill Gate, London, W11 3LB
Part of John D Wood and Co Lettings, see every office.
John D Wood's office in London, at 129-131, is rated 4.1 out of 5 across 469 reviews on two platforms, including 183 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John D Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleDealing with Zara is always a pleasure. Her professionalism is exceptional and she has been very reassuring and knowledgeable throughout the process. I highly recommend her in all aspects of …
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotParis provided great service and was…
Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!
5/5
GoogleAgnes has been excellent! Really polite and genuinely helpful!
Many thanks Aura HL for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJess was my point of contact and she was super helpful! Made the process of searching for an apartment much easier.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently bought a flat for a Client from John D Wood in Notting Hill and what a pleasurable experience it was. Both Sofiya and Will were professional and a delight to deal with and they made the whole process very simple.
Thank you Miles for your 5* review and kind comments. I'm pleased to hear that Sofiya, Will and the team provided you with such great service. Kind regards, Mike.
5/5
TrustpilotJohn D Wood in Beckenham have made a…
John D Wood in Beckenham have made a really positive impact on the Beckenham housing market and local community since opening up. Very well done!
5/5
GoogleWe had a great experience with Paris Merico in coordinating our next rental - incredibly responsive, efficient and professional. Would highly recommend him as an agent!
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleZara Merali has been absolutely brilliant! Extremely efficient, knows her stuff and has offered excellent guidance on a number of issues. We, as landlords, really value her input. Thank you ZaraPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid at any cost
If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative.Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.
5/5
GoogleZara is an excellent agent and she has been incredibly helpful during my tenancy. She is kind and patient and very professional. I’m really grateful for her help!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleEllie was extremely professional and helpful throughout the entire process! Nothing was too much trouble. Moving house is always stressful, but Ellie made the whole process so much easier and smoother!PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotDelighted with how the Chelsea office…
Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.
5/5
TrustpilotKate Martin is fantastic
Kate Martin would definitely be my first choice of estate agent in the Primrose Hill and wider north west London area.
5/5
GoogleJohn D Wood & Co helped us finding an apartment during the lock-down period as our move was essential. During these turbulent times moving was challenging, especially international moves. Due to the excellent service and communication we were able to find a lovely new home without viewings or visiting the flat ourselves. Really trustworthy, flexible and helpful. Also after moving in always supportive and friendly. Highly recommended. Many thanks to the team, Rupert, William, Ellie, Louna and Marcel.PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
5/5
GoogleSofiya was fantastic and was always available to answer any questions or give solicitors / management company a nudge to get the property exchanged. I would have no hesitation in recommending her or JDW Notting Hill
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
1/5
TrustpilotRUN AWAY FROM THEM!
RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!
Dear NG, We would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
5/5
GoogleJessie was highly professional and made our move to our new rental property a very easy experience.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotSound advice
Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process
1/5
TrustpilotWorst treatment
As a tenant by Vanet Asset Property Management (part of the John D Wood & Co Group), my comments for them are: just terrible!Such a bad treatment from one single agency. Staff turnover is extremely high, different agent each month. No issue log whatsoever, so you need to call them daily to make sure whoever picks up your case, will have the details. So many incidents where we thought our issue was progressing and being resolved, while in reality it wasn't!Forgetting/ignoring tasks, not even when it comes to deposit.Interesting to see what kind of training their agents go through? Do they know how to keep log of issues?Sorry but this is unacceptable treatment.
Dear MS,we would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
5/5
TrustpilotThe Beckenham branch have been most…
The Beckenham branch have been most helpful in trying to sell our home and the staff are hard working and friendly.
5/5
GoogleThank you Tania and Zara. Good work, you helped me to find a flat and with tenancy before date I expected. Smooth process, thank you again.
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotVery efficient and engaged team at…
Very efficient and engaged team at Beckenham. We managed to sell quickly and they really helped in getting a good offer.
5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
5/5
TrustpilotJohn D Wood in Beckenham have been…
John D Wood in Beckenham have been excellent so far, positive, helpful, communicate well & keep me up to date!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John D Wood, London won Trusted Agent.
