Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Daniel · 27 April 2021
Agent replied · 13 June 2024
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
★★★★★ 1/5
TrustpilotCondescending, unprofessional and slow
Avoid this company at all costs!!!
Simon · 23 July 2025
★★★★★ 1/5
TrustpilotThe worst agent service I have ever…
The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.
Bianca · 7 September 2023
★★★★★ 5/5
TrustpilotJ D Wood did a fantatic job helping us…
J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.
Maxyboy · 18 April 2023
★★★★★ 1/5
GoogleNever fail to disappoint me from very start to the end. Now still haven’t received my deposit after ~4 months.😩 …
Suampa · 16 April 2023
Agent replied · 21 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotToby Nalder at the Earl’s Court office…
Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.
Belinda · 20 October 2024
★★★★★ 5/5
GoogleExcellent service. Rented a flat from the agency, my main point of contact was Jessie. Very helpful and always available.
Ghali · 16 April 2023
Agent replied · 21 June 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAttached marketing banner to my property without consent
This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.
CB · 6 May 2023
Agent replied · 13 June 2024
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
★★★★★ 5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
Nitin · 25 September 2020
★★★★★ 1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
Lucy · 13 April 2024
★★★★★ 5/5
GoogleWe had a very pleasant experience with James from Faron Sutaria. Right from the beginning when showing us the flat to finalising our rental agreement, he was very easy to deal with and answered all of our queries promptly. He was personable and genuine throughout the process! Also had so many good tips and recommendations of the neighbourhood. We are happy with our flat and thank you again to you and the team :)
B · 23 June 2017
★★★★★ 5/5
GoogleLouna did a fantastic job! She was very friendly and understood quickly what we were looking for. She explained perfectly what we needed to look at.
Matthieu · 16 April 2022
Agent replied · 21 June 2024
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
Maxime · 7 March 2020
★★★★★ 4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
Dona · 23 November 2023
★★★★★ 5/5
GoogleSecond time renting through John D Wood. Working with Will Warrington is always a pleasure. He is professional and very helpful. Highly recommended.
Fadi · 23 June 2018
★★★★★ 5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
David · 19 August 2020
★★★★★ 5/5
GoogleThe property was let within days of going on the market and since then the team have been incredibly efficient, professional and friendly. I would definitely recommend John D Wood to other landlords
Claire · 22 June 2020
Agent replied · 21 June 2024
Wonderful to read that you had a fantastic experience with our local John D Wood & Co team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Many thanks for the recommendation.
Best wishes, Lucy.
★★★★★ 5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
Laura · 9 June 2021
★★★★★ 5/5
GoogleWill definitely come back here when I next need to find a place. I was shown several flats by Carlotta, who provided friendly and professional service and was always easy to contact and work with.
Liam · 23 June 2019
Agent replied · 21 June 2024
Thank you Liam for leaving us this 5 star review. We look forward to helping you in the future
Kind Regards
Renee
★★★★★ 5/5
GoogleRented my first UK apartments half a year ago with Louna's help. She was very supportive and attentive on all stages. Great experience!
Stanislav · 16 April 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
Brian · 12 July 2022
★★★★★ 5/5
GoogleCarlotta Plasencia at John D Wood & Co was a huge help for us and was efficient and fast when we told her what we we’re looking for. Highly recommend her and the agency!!
Max · 23 June 2019
Agent replied · 21 June 2024
Thank you for your wonderful 5* review! It is great to read that you found our John D Wood team helpful and efficient.
Kind regards, Scott
★★★★★ 5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
Bianca · 30 January 2023
★★★★★ 5/5
GoogleLouna provided an extremely professional and caring service when handling both the viewing and renta of my new place . …
3Eran7 · 16 April 2022
Agent replied · 21 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
