Trusted Agent profile · London
Verified
★★★★★
526 reviews across 3 platforms
Unit C1, 4 Riverlight Quay, London, SW11 8DG
Part of JLL Nine Elms, see every office.
JLL Nine Elms's office in London, at Unit C1, is rated 4.6 out of 5 across 526 reviews on three platforms, including 498 Google reviews rated 4.6.
498
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
14
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ...Read all 3 from landlords
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ...Read all 6 from tenants
JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleCannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service
Hi Colin, I am sorry to hear this. Please could you email me at chloe.churchill@michaelpoole.co.uk and I'll look into this further with management.
5/5
GoogleSuperb service overall. I live in Australia and the whole process couldn't have been better. Well done Roberta and the whole team!
Thank you so much, Lisa. We really appreciate it :)
1/5
Google100% AVOID THEM. Unresponsive, Unprofessional and absolutely no care for their tenants. I would give them 0 stars but there is no option to do that. …
Dear A.M. I’m sorry to have read your comments. We are aware that you’ve formally reached … More
5/5
GoogleHad a great experience with Pierre-Yves who was very helpful, available and understanding during the whole process. I would definitively recommend.
Dear Hakim, Thank you for your 5 star review. Thank you for your kind words about Pierre-Yves too, we'll make sure to pass your feedback on to him too and we are glad to hear that he was very helpful throughout the process. Thank you, JLL Knightsbridge Team
5/5
The Trusted AgentSimple clear & easy process
Very helpful, friendly & efficient staff. Everything was explained unlike previous estate agents I have used in the past.
5/5
The Trusted AgentExcellent service, flexible, prompt, professionalism
It was a pleasure to work with JLL and Keelie Field recently for our tenancy in Putney. We have experienced amazing service, tailored to our needs. We have only seen modern flats, appointments were booked in convenient times and house move has been an enjoyable experience. JLL are closely looking after us in our new apartment after we moved in. Definitely recommended!
4/5
GoogleYusuf is my LL agent, really efficient and is nice to speak with him! recommended!!
5/5
GoogleI appreciate your time
Dear Peter, We are very grateful for your 5 star rating! JLL Knightsbridge Team
2/5
GoogleCannot get a reply via phone or email. Still chasing a deposit over a month after vacating the property.
We are very sorry to hear of your negative experience with JLL. We understand you are already in contact with William Uelese, Director of Property Management in regards to your matter. At JLL we take such feedback seriously, William Uelese … More
1/5
GoogleA truly terrible letting agency, extremely poor communication with both landlords and tenants, especially if you're a student! They lie, convolute things, and they are lazy. …
Good Morning, we are sorry to see this. Please be assured that all feedback is taken very seriously and we would like to thank you for bringing this to our attention. If you could please provide us with more information at … More
5/5
GoogleBig up Tracy - great communications and made the purchase of my first ever home a seemless process!
Thank you, Luke! :D
5/5
GoogleGreat service with helping us securing the tenancy! Friendly and responsive staff
Dear Timur, Thank you for your 5 start rating. … More
1/5
GoogleAwful service. I rented a furnished apartment, however, moved in to unfurnished and was not provided with half of the furniture from the picture.
Hi Alina, I’m sorry that you had issues when you moved into the apartment. I have checked with the team and they said that this was resolved and new furniture was provided for your tenancy, but if there’s still issues, then I’d like to look into this for you. Please get in touch with me. My name is Emma Deeny and I work in Customer Services. You can reach me on 07841 860973 or emma.deeny@eu.jll.com. Thanks and I hope to hear from you.
5/5
GooglePam at JLL is outstanding. Top class service, pragmatism and responsiveness.
Dear Alex, Thank you very much for your 5 star review, we'll make sure to pass on your kind words to Pam. Thank you, JLL Knightsbridge
5/5
GoogleFantastic service from both Joanna and Siobhan - would highly recommend.
Dear Damilare, We're very grateful for your review! Pleased to hear that Joanna and Siobhan did a fantastic job, we'll make sure to pass this on to them! Thank you, JLL Nine Elms Team
5/5
GoogleMicahel and the team were excellent.
5/5
GoogleOne very satisfied tenant. Our boiler died leaving us with no hot water or heating. With in a week the new system had been ordered and installed and the contractors stayed until late so as we had hot water for our children's bath. Cannot fault the service provided by Mann and Co Canterbury. Keep up the good work
5/5
GoogleMy experience with JLL was very positive. Both Joanna and Oli did an amazing job in finding the property I was looking for and managing all formalities. Communication was both timely and accurate throughout the entire process. I can clearly recommend JLL and would work with them again in the future.
5/5
GoogleJLL have looked after us as Landlords for some years now. The service has been excellent. Any queries are dealt with speedily and professionally. I recommend them without hesitation. We have been served by many able people at JLL; I mention Yusuf Ziya in particular who has gone an extra mile
5/5
GoogleJLL is the best realtors on the market! I have been dealing with many unprofessional realtors in the past that just give you nightmares. With JLL it was a different story, especially having Yusuf as a property manager. Never any issues. Their professionalism and services are outstanding. Keep up the good work!
1/5
GoogleAfter coming all the way from central London to look at a house that I was booked to look at, you made me wait hours saying how my appointment was not on the system and after we saw the room and we said we were intrested you said you would …
5/5
GoogleWe have owned a property in Kara Court since it was build in 2012. For the past few years our account has been looked after by Yusuf Ziya from JLL. We have nothing but praise about his looking after both our tenants and ourselves. Very profession, diligent and fair.
5/5
GoogleGreat experience definitely will use your services again !
Thank you Samer, We are looking forward to assist you again! … More
5/5
GoogleIt was a pleasure to deal with JLL and Rosie Lynam as a Property Manager. All my questions and requests during my tenancy (and afterward) were resolved by Rosie quickly and professionally. Premium quality service: viewings, communication, property management, end of tenancy period. Never had any problems.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Hugh wrote: "Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ..."
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Joe wrote: "Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ..."
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