1/5
GoogleI have found Marta Isabel Mora Saiz to be both unprofessional and rude as well as inappopriate.
Trusted Agent profile · London
Verified
JLL Nine Elms London reviews
★★★★★
526 reviews across 3 platforms
Unit C1, 4 Riverlight Quay, London, SW11 8DG
Part of JLL Nine Elms, see every office.
JLL Nine Elms's office in London, at Unit C1, is rated 4.6 out of 5 across 526 reviews on three platforms, including 498 Google reviews rated 4.6.
498
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
14
Reviews on The Trusted Agent
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords3 reviews
Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ...Read all 3 from landlords
Tenants6 reviews
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ...Read all 6 from tenants
About JLL Nine Elms London
JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleHappy with Holly and Paul. They are very helpful. The processes is clear and fast.Looking forward to renewing the agreement next year.
5/5
GoogleI've been working with Mann Countrywide in Canterbury for almost 10 years now and they are very professional, organised and speedy in their responses and friendly. Lauren, Paul and Danny have always taken great care to make sure my questions are always answered and have taken great efforts to respond and assist me when needed. I highly recommend using Mann Countrywide in Canterbury.
5/5
GoogleDealing with Natalie as a Property Manager is amazing. She is incredibly responsive and no query is too difficult. It has significantly contributed to the enjoyment of the move and the property. Looking forward to the next few years!
5/5
GoogleFriendly and efficient - great service! We dealt with Oliver and Daniel at JLL Nine Elms, and they were excellent. Both very friendly, and accommodating - explaining everything and making additional enquiries when necessary on our behalf. …
5/5
The Trusted AgentVery efficient service
Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always received a prompt response after asking a question. Particular thanks to Keelie, James and Daniel.
1/5
GoogleDo NOT use as a management agent. We have been with JLL for 2 painful years now and signed up for a fully managed "service" as we currently live abroad. We have had 2 property managers, both of which take months (not hours, days, weeks but MONTHS) to reply. We end up organising most things ourselves. Unsurprisingly, they are always very quick in reaching out for any payments, renewals etc. but it is impossible to actually reach anyone. JLL's property management has been a nightmare from start to finish.
5/5
GoogleKeelie and her team at Nine Elms are incredibly efficient, kind, professional and helpful and I can highly recommend her and them as agents and landlords. I have used on multiple occasions.
5/5
GoogleMy partner and I spoke to a man called Danny, he was attentive and polite with every question we threw at him and he helped us remove a big weight from our shoulders ahead of time with our tenancy. Very confident, attentive, and friendly.
Agent replied · 5 June 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
GoogleHorrible horrible agency. They are lazy and unresponsive. I wish I could give zero stars. Do NOT rent from this agency. Extremely unprofessional. Left emails that required urgent help for months then made up excuses on why they had not …
Agent replied
Hi there, I’m sorry to read your comments here. I would like to look into the issues you … More
5/5
GoogleWorked with a number of the JLL staff in securing a tenancy in Kensington and cannot fault the service or professionalism. By far the smoothest process I’ve been involved in and would thoroughly recommend JLL to others in the London rental market.
5/5
GoogleXav helped me a lot and I found a wonderful flat!
Agent replied · 29 October 2023
Hi there, thank for sharing your experience with us, we'll make sure to share this with Xav! Tank you, JLL
5/5
GoogleKeelie and her team at Nine Elms are incredibly efficient, kind, professional and helpful and I can highly recommend her and them as agents and landlords. I have used on multiple occasions.
1/5
GoogleMost positive reviews here are from their staff, please be aware of that. JLL is the worst agency to deal with in the whole of the country. They steal, lie, cheat and make up things as they go, treating their tenants and landlords like …
Agent replied
I’m sorry to read your comments here. I would like to look into this issue for you and help to resolve it. If you could please contact me on 02078524745 or William.Uelese@eu.jll.com to discuss your concerns. … More
5/5
GoogleJLL have been great through our tenancy, went above and beyond finding us a place in the first lock down and have been super helpful all the way through. James Woodruff our property manager is always really responsive and helpful as well.
Agent replied
Dear Jordan, Thank you for your review. We will make sure to pass this on to James. … More
5/5
GoogleXav gave amazing service, super helpful!
5/5
GoogleFantastic service Micheal Poole were great sold our house in 4 days ! Always keeping us up to date would recommend them to anyone looking to buy or sell thanks Rebecca and adam
5/5
GoogleA well deserved 5 star rating! After months on the lookout for a new house I met with Rafaela Kyriakidou at Mann letting agency and within a week I signed a contract for my new home. Very professional, friendly and knowledgable
Agent replied · 5 June 2026
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from agent Xav,make everything easy and clear.
Agent replied · 29 October 2023
Dear Leonardo, thank you for your 5 star review! Best wishes, JLL
5/5
GoogleI lived in Sloane Gardens for 18 months and just moved back to NYC. I absolutely loved living in the area and the JLL management team consisting of Shirley Ryan and Catie Supple are a big reason why I was able to love my flat despite a whole host of issues upon moving in and throughout my tenancy. These ladies remedied everything that went wrong for 18 months as fast as they could by being supremely prompt, courteous and professional - everything you could possibly want in a management team. I would say I even got to know their humorous sides - I mean what else are you going to do when things go wrong and you have a tenant like me who loves to email? I can say without a doubt that without Shirley and Catie, I would not have been happy in my flat and probably would be writing bad reviews about the flat all over the place. They deserve gold medals for the way they handled my experiences and I can only imagine how busy they were if they had other tenants with similar issues. On a side note (I'm not sure which company should take ownership of this), but for the amount of money I paid to live in Sloane Square, I should not have experienced the amount of issues I did in my flat. In addition, although I suppose you can never know beforehand, the entire area was under construction for almost the whole time I was there - which was quite a nuisance with the noise and dust that accumulated in the flat. But I still love Sloane Square and give big kudos to Shirley and Catie!
5/5
GoogleWonderful experience with JLL, always ready to help!
Agent replied · 29 October 2023
Dear Polly, thank you for taking the time out and leaving us 5 stars! Thank you, JLL
5/5
GoogleThe service provided by JLL’s team was characterised for its professionalism, responsiveness, transparency and above all for their attention to our requirements. They found us the perfect flat to move to that complied with our budget, size, …
Agent replied
Dear Luis, Thank you very much for this wonderful review. … More
5/5
GoogleOutstanding, professional and friendly service from Tracey Bennett from start to finish in a complicated sale in extremely difficult times. I would highly recommend due to Tracey’s service and knowledge, your definitely in good hands, thanks for everything Tracey
Agent replied · 4 July 2026
Thank you so much!
4/5
GoogleOverall we had a good experience buying a property through Mann, the people were friendly and human, however not always 100% reliable at replying to emails, perhaps as so many different people seemed to be involved. Apart from that minor point though they were helpful and much nicer to deal with than most estate agents.
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Questions about JLL Nine Elms London
What do landlords say about JLL Nine Elms London?
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Hugh wrote: "Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ..."
What do tenants say about JLL Nine Elms London?
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Joe wrote: "Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ..."
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Send JLL Nine Elms a message.
