Trusted Agent profile · London
Verified
★★★★★
526 reviews across 3 platforms
Unit C1, 4 Riverlight Quay, London, SW11 8DG
Part of JLL Nine Elms, see every office.
JLL Nine Elms's office in London, at Unit C1, is rated 4.6 out of 5 across 526 reviews on three platforms, including 498 Google reviews rated 4.6.
498
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
14
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ...Read all 3 from landlords
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ...Read all 6 from tenants
JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleUsed Mann to sell my house in Chartham. Jordan and Felicity were fantastic and can't recommend them highly enough. Thank you ladies!
Thank you Stefan for the amazing 5* review of your experience with our local Mann team. Many thanks for the recommendation. Best wishes, Lucy
5/5
GoogleXav and Jo were very helpful and friendly and dealt with queries efficiently!
Dear Angel, Thank you for taking your time and giving a 5 star review for Xav! … More
5/5
GoogleI had an excelent experience with Yasmin Collins at JLL. She was amazing with me during my process to find a new home. She was very kind and available to help us. I totally recommend her!
Dear Nathalia, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service thanks to Yasmin, she will be pleased to read your comments here. Thank you, JLL
1/5
GoogleAbsolutely horrific company. I rented a property for a year from them and it was in a shocking state when I moved in- filthy dirty, lots of things were broken including the washing machine and the only toilet. Throughout the whole 12 month contract these things were never sorted and I was just fobbed off by everyone and nobody cared one bit about my kids and my safety and just wanted their extortionate rent each month. I had to clean, fix and redecorate everything myself and pay for it all. Disgraceful and extremely rude.
5/5
GoogleExcellent experience here. Finally move in my dream flat! Don’t hesitate to choose JLL to be your rent agent. Thanks again Poppy and Joanna, they are so nice to help me solve every problems.
Dear Eurus, We're very grateful for your 5 star review! … More
5/5
GoogleHad a great experience as an international student at jll. Poppy and Joanna answered all my questions about renting an apartment abroad, thanks so much for all their help! :)))
Hi there, we're so grateful you took the time out to share your experience with us. We'll make sure to pass on your kind words to Poppy and Joanna. Thank you, JLL
5/5
GoogleGreat service from Tracy and Roberta at the Coulby Newham office everything seemed so straight forward which is down to the efficiency of the staff we were kept up to date on our sale which went through so smoothly wouldn’t hesitate to recommend. Katrina
Thanks so much, Katrina! We appreciate the 5 stars and the lovely feedback.
5/5
GoogleWhen we first started looking for a place in Canterbury, as students, we found it a struggle. However, with the help of Dan from the agency we were able to secure a nice flat that suited our needs within a week. His help has been above and beyond throughout this process, I couldn't recommend more.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
Googlel ve been working with Daniel Turner for my apartment at Riverlight 3 for the last 7 years.He is always helpful,responsive has deep knowledge of the marketplace,thus l feel safe while following his suggestions.Wish he stays there longer for us all.. Ture Ozcelik
Dear Ture, just wanted to let you know how much your review means to us! Fantastic to hear that for the past 7 years Daniel was helpful, responsive and demonstrated great knowledge. Thank you, JLL
5/5
Googlel ve been working with Daniel Turner for my apartment at Riverlight 3 for the last 7 years.He is always helpful,responsive has deep knowledge of the marketplace,thus l feel safe while following his suggestions.Wish he stays there longer for …
Dear Ture, just wanted to let you know how much your review means to us! Fantastic to hear that for the past 7 years Daniel was helpful, responsive and demonstrated great knowledge. Thank you, JLL
5/5
GoogleI’ve had a lovely experience working with Xav Hastings. He’s very efficient, helpful, prompt and professional. From the beginning, he was quick to respond and help us out in our flat search
Dear Zoya, thank you for your 5 star review. Great to hear that Xav was efficient, helpful and prompt. Thank you, JLL
5/5
GoogleI give Mann a 5 star all bcz of Mr Danny. He is so professional, very helpful, understanding and most importantly friendly. I was in urgent need to find a 1bedroom flat and he was able to manage everything in a very short period. I highly recommend this agency. Keep up the good work.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been with JLL for many years now, service is always good. James Woodruff has been excellent in managing the property, always very responsive. My only downside - I preferred the old invoice layouts but that's just my preference.
1/5
GoogleThe staff act in the first that they are very helpful and will help you in every thing! As soon as you pay, you will find yourself alone. No single help, delay answering messages and no response to any calls.
Dear Zainab, We are sorry to read your 1 star review. As we are unable to locate you on our … More
1/5
GoogleThe staff act in the first that they are very helpful and will help you in every thing! As soon as you pay, you will find yourself alone. No single help, delay answering messages and no response to any calls.
Dear Zainab, We are sorry to read your 1 star review. As we are unable to locate you on our database, could you provide us with more information at Jo.Ferreira@jll.com and I could look into this for further you. Thank you, JLL
5/5
GoogleI have been a tenant with JLL since October 2016. Yusuf is our property manager and he has been nothing but friendly and helpful since our very first day in the property. We have had a couple of minor issues in the flat due to normal wear …
5/5
The Trusted AgentExcellent estate agent, hassle free move
We just moved from Battersea into a 2 bedroom apartment in Wandsworth with the help of Keelie from JLL. Keelie made the usually stressful process easy and the communication was excellent from the initial enquiry onwards. Easily the best estate agent I've used. Thanks Paul and Laura
5/5
GoogleAs an overseas student, I was struggling to rent a house and then someone recommended the MANN Letting agency. Lauren understood my situation and she found me a lovely house of my choice. Danny took extra time to show me the property and explained everything in detail. If you are looking for a property, I highly recommend you contact this agency before wasting your time and money anywhere else.
5/5
GoogleMann has managed our property in Canterbury for more than 7 years. We have been completely satified with their services.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleXav Hastings - solid agent, great to work with, highly professional, knowledgable of the market especially comps in Nine Elms / Battersea area. Would recommend if some is looking.
1/5
GoogleTotally useless, they delay payment, mess up inventories. Lots of young people working for them with no sense of professionalism and obligation. Rude when you confront them and frankly, more of a problem than a solution. One of the worst services in Canterbury, beware of their promises before signing up with them, they are full of it. They don't care.
Unfortunately this review relates to our lettings team and their page can be found here - https://goo.gl/n8eXrX. We are disappointed to read that our service levels and your customer experience fell short of your expectations. Our customer feedback is extremely important to us and we would very much like to discuss this further with you, please contact me on tina.nicholls@countrywide.co.uk if you would like to discuss this further. Many Thanks, Regional Manager
5/5
GoogleRecently used Mann for a property sale and cannot rate them highly enough. Service was extremely professional, yet friendly and sensitive to my particular situation. I never had to chase for updates and was very impressed by their tenacious approach to getting the job done. Would highly recommend to anyone looking to buy/sell in the Canterbury area.
Many thanks Alison for your excellent 5* review and recommendation. It gives me great pleasure to read that once again our Mann branch were professional, friendly and provided you with regular updates. Kind regards, Lucy.
5/5
GoogleJLL (in particular Yusuf) has been our property manager since we moved into our property some 5/6 months ago. We have had a couple of small issues with our toilet and washing machine not working properly and every time Yusuf has been …
5/5
GoogleWe are grateful and happy with the help and support of JLL team in securing our flat. Keelie, Stephanie and Lily are great agents that you could rely on. Always hands-on and very responsive.
Dear Karissa, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Hugh wrote: "Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ..."
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Joe wrote: "Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ..."
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