Trusted Agent profile · London
Verified
★★★★★
526 reviews across 3 platforms
Unit C1, 4 Riverlight Quay, London, SW11 8DG
Part of JLL Nine Elms, see every office.
JLL Nine Elms's office in London, at Unit C1, is rated 4.6 out of 5 across 526 reviews on three platforms, including 498 Google reviews rated 4.6.
498
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
14
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ...Read all 3 from landlords
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ...Read all 6 from tenants
JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe brought our new home through Mann, Jordon & her team are amazing, along with Emma. They all pushed & rang everyone sometimes daily to support the sale going through. I would recommend them , so helpful. Thanks again.
Congratulation on the purchase of your home. It is great to see that the Canterbury, Mann team were once again able to provide their proven 5 star service. Thank you and best wishes in settling into your new home. Kind Regards, Sarah
5/5
GoogleI have to say the service I received from felicity was fantastic she kept me up to date all the way through my purchase and also recommended me to Emma who found me the best mortgage.
Thank you for your kind comments and 5* review! Your words have been made known to our local team as well as your recommendation. Best wishes, Scott
5/5
GoogleBeth and her team did a splendid job selling our house just recently. Valuation, marketing and communication were all excellent. The whole process was very smooth and I would highly recommend them.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations
5/5
GoogleBest letting agency!! Special thanks to the best agent Jazmyn!!
"Thank you so much for choosing our letting agency and leaving such a kind review! We are thrilled to hear that Jazmyn provided exceptional service. We will be sure to pass along your kind words. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleLiam Bartlett offered amazing support during the period of the purchase and great service even upon moving
Dear Evelina, thank you for taking the time to leave a review, greatly appreciated and I will pass on your feedback.
5/5
View AgentsBoth Keelie and Joanna have been incredibly helpful and made the move seamless
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to make the move easier. Joanna was great at getting us ready for the move and coordinating every required, even booking us a parking spot. Great service from both, will make sure I use JLL again because of them
5/5
GoogleManager Paul and Jazmyn from the agency were our housing saviors. In a challenging situation, they acted swiftly, using their expertise to find us a suitable rental property. Their professionalism and dedication turned a stressful situation into a smooth experience. Highly recommended for their exceptional service!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleJoanna and Siobhan took care of the process in friendly and professional way, really happy of the service provided
Thank you for leaving a review, I will ensure this is passed on.
5/5
GoogleI had a fantastic experience working with Chalie Jeffery from JLL. From the very beginning, he was friendly, professional, and incredibly knowledgeable about the local market. He took the time to really understand what I was looking for …
5/5
GoogleGreat service and outcome after dealing with Keelie and Joanna at JLL. Quick and reliable service throughout the renting process - I would definitely recommend JLL!
Dear Sam, we're very grateful for your feedback, fantastic to hear that Keelie and Joanna have provided great service. Thank you, JLL
1/5
GooglePoor property management team. Took 17 days to propose deductions on my deposit. They proposed and advised a deduction of close to £1,000 with misleading information.
Dear Alexander, We’re sorry to hear about your concerns and would like to assist in resolving … More
5/5
GoogleWe recently purchased our new home through Mann. We were incredibly impressed with the service, professionalism, responsiveness and ownership of the transaction provided by Felicity and also her colleagues if she was unavailable for any reason. Could not fault them. Went above and beyond what you would expect from them and my only regret is that we didn't use them to sell our house as this process was already underway elsewhere.
Many thanks for your excellent comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKeelie was incredibly helpful, and dedicated to helping us find the right flat.
Dear Sam, We are very grateful for your 5 star review! We hope you will enjoy your new … More
5/5
GoogleI had an excellent experience working with CBRE and JLL, they made my move incredibly smooth and professional. A special thank you to agents Dejvi and Xav for their outstanding support and responsiveness throughout the process. Their …
3/5
GoogleA swift process ensured by strict deadlines. Working with Leah (one of the agents in the Canterbury branch) was very pleasant, she went out of her way to help us, and was extremely prompt with email responses. If possible, work with her! Overall not disappointed working with this company. Definitely recommended.
5/5
GoogleXavier was extremely helpful every step of the way!
5/5
GoogleI’ve been using Mann for the lettings of my properties for 3 years now. Great service, always good communication. I have been dealing with Lauren recently who has been very proactive, going above and beyond to help when I’ve had a question. 5 stars
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing team, they are very helpful and handle everything very well, rafaela great women, was always told they were not good but more than happy i decided not to listen to other people and contact them myself, if your just moving to canterbury and are worried about housing and stuff, call them trust me you wont regret it they will find you a space perfect for you and carefully take time to ensure you are satisfied and happy. very student friendly unlike some places in canterbury.
Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott
5/5
GoogleI have arrived in Canterbury extremely anxious with my sister. We had a very limited time to find a student apartment to finish our visa applications. We have visited countless agencies without any success until we have found Mann. We were so lucky to meet Rafaela Kyriakidou. She was very professional, friendly and most importantly available for any inquiry or question we had. She managed to find not only an apartment but THE perfect apartment in a very short time. We would recommend working with her to anyone in Canterbury. Absolutely a FIVE STAR!
Thank you for your 5* review of our team and I am pleased to see that you would recommend them without hesitation. Kind regards, Emma
5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
5/5
GoogleHad a great experience finding and securing an apartment with JLL this year, especially, Keelie and Joanna. Very helpful, responsive and professional service!
Hi there, thank you for your 5 star review and giving a shout out for Keelie and Joanna, best wishes JLL
5/5
GoogleChris came to view and value my home. I was struck by his attitude to customer service. I have worked across many fields and it is rare to see such excellent attention to detail and a forthright attitude. I highly commend him.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI've been dealing with JLL for the past 3 years and it has been a really pleasant experience! As a tenant they've been excellent in communicating with me - this year I've had Dominic as our property manager and he's been extremely helpful! Many thanks!
Dear Nadine, thank you for your kind comments regarding Dominic and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Thank you, JLL
1/5
GoogleWhat an absolute joke of a company. Gave my property to these jokers in October last year to let. They give it all the talk and deliver sweet nothing. Two months in I have had to chase them about only having a photo of the exterior of the property and nothing on the interior. In late December had to chase them again as no correspondence from them all all. Advised them to drop prices if need be to get the property let. Three months later get an email from them saying property has a dead pigeon on the ledge and paint flaking in the entrance and is not up to standard. The property in question was absolutely fine when given to them over 6 months ago and they are the only agent with keys!!!!!! Absolute shambles. Will be reporting to the property ombudsman
Good morning Imran, I am sorry if you were not happy in your experience we us. Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Hugh wrote: "Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ..."
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Joe wrote: "Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ..."
