Trusted Agent profile · London
Verified
★★★★★
526 reviews across 3 platforms
Unit C1, 4 Riverlight Quay, London, SW11 8DG
Part of JLL Nine Elms, see every office.
JLL Nine Elms's office in London, at Unit C1, is rated 4.6 out of 5 across 526 reviews on three platforms, including 498 Google reviews rated 4.6.
498
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
14
Reviews on The Trusted Agent
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ...Read all 3 from landlords
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ...Read all 6 from tenants
JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleLauren was a really helpful and responsive - without her thoroughness we may not have got the move over the line..... would recommend as Mann Estate were straightforward and transparent throughout - the zero deposit scheme offered was briliant
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust wanted to thank Danny for all the help and time he gave my wife and I. Unfortunately the stars didn't align for us this time as we found somewhere with another agent that was a little more suitable for us. However, we will definitely come to Danny again for our next move, really genuine guy who treated us like human beings, not just information on a screen. Thanks again Danny.
5/5
GoogleI cannot thank Emma Lawton enough for all of her help, guidance, advice and patience in helping me with the purchase of my first home. She is personable, professional and goes above and beyond for her clients. I highly recommend her and experience.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
2/5
GoogleIncredibly slow with the processes, inefficient and always favours the landlord. Thankfully our landlord was great, but whenever we had to deal with the agency, it was a nightmare.
Hello Bartha, I am sorry if you were not happy in your experience with us. We would really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
1/5
GoogleUnfortunately, my husband and I had a very bad experience with this agency when we were looking to rent an apartment in Canterbury just recently. We had to deal with it several times, and for some reason the only agent to pick up the phone and reply to our enquiries was Danny, who is responsible for our bad experience with the company. Among his many achievements are as follows: - ignoring our preferences and trying to show some properties we weren't really interested in; - not letting us know that some viewings had been cancelled; Once we called him in the morning to confirm the viewings only to hear that none of the three of them that were supposed to take place on that day would actually take place. It should be noted that we had told him we were staying in London and had to drive to Canterbury for viewings. - moving the viewings to a different day a few hours before that; - making mistakes with the time of viewings; - simply not calling back about a property we were interested in, which resulted in us not even looking at it. I understand that the property market in Canterbury this year is incredibly complicated, and agents have a lot of work to do, but I really don't think that clients should be the ones to suffer. We ended up working with a different estate agency that turned out to be incomparably more professional and respectful towards their clients. I hope we will never have to work with Mann in the future and I would not recommend it to anyone.
Hi Maria, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
4/5
GoogleI dealt virtually solely vwith Felicity Baker during my purchase who was brilliant . Without her the transaction would have taken much longer ,in fact I probably would have pulled out due to the sellers using countrywide conveyancing who are absolutely terrifible. I would advise anyone thinking of using countrywide or getting involved in a chain involving them to read their review's first . If Mann didn't recommend them I would have given them 5:stars based on my experience dealing with Felicity .My solicitor even sang her praises .
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
1/5
GoogleWe have had problems with our house since moving in 4 months ago. Firstly when we moved to the house it was filthy everywhere and rubbish all over the place and mound growing in some places. The TV that came with the house was broken when we arrived despite them promising to fix it multiple times. The shower was leaking through the roof which seems to be the only thing which they have fixed. The downstairs shower is still leaking and the handles which were blu taced on have now also came off. We have rang multiple times and they always say they will call back later that day but are yet to actually ever do this. Edit: The house was far from a little dusty when we moved in. There was things left over such as wooden and stone slabs which had to be removed by your contractor (so I don't know how you can say it was just a little dusty), rubbish under tarpaulin and filthy stained bed covers and matress left behind. We never even had outside bins when we moved into the house and had to wait over 2 months for these to be supplied. We have tried being very patient waiting over 4 months for these problems to be resolved. You did come to view the property and my housemate was told here that the problems would be fixed within a week; since then we have been calling for updates but are constantly being told we would get a call back within an hour but this 'call back' has literally never happened.
5/5
GoogleAlways ask for Xavier Hastings for anything in Nine Elms / Battersea and the Power Station. He is very genuine and incredibly helpful when finding the right apartment, he has also helped with a difficult situation during my tenancy which I appreciated a lot. For me the go-to person when it comes to lettings in London.
Dear Benedict, thank you so much for your positive feedback. We're thrilled to hear you enjoyed your experience at JLL thanks to Xavier! We'll make sure to share your positive review with him! Thanks, JLL
4/5
GoogleI have been a Landlord with Mann Countrywide for some years now. I have found over the past couple of years the team to be friendly, and professional. They have let my properties in a timely mannor with minimal disruption and voids with the rental income. The Branch Manager is understanding of my needs, the administration team are efficient, and any quiries are answered in a timely mannor. My properties are fully managed, the property manager is dedicated, and turns round maintenace issues in a swiftly, timely mannor. She is professional, helpful, and keeps me updated on the progress of the works. The rent is paid on time, and should there have been any late rental payments they are fast to act to retrieve the rent. I would highly recommend the Canterbury lettings department of Mann Countrywide to any potential landlords, or tenants and I look forward to many more years with them managing my properties. A very happy landlord
1/5
GoogleTerrible, no house maintenance, everything is broken, agent does not reply, do not recommend.
We are unable to locate you under the Nine Elms office records, but we are committed to resolving any concerns you may have. Please contact Robin Ayres, our team leader, at Robin.Ayres@jll.com who will be happy to assist you directly.
5/5
GoogleVery professional service from start to finish. Selling following a bereavement and we were treated with kindness and sensitivity. Thanks to all the team but special thanks to Maria for being so patient and supportive .
Thank you, Paul. We really appreciate you taking the time to leave this review for us.
5/5
GoogleBrilliant, quick and easy move in, very nice to and helpful staff. Much better than my experience than had previously with Lettings agency’s . Would recommend
Many thanks for your marvellous 5* review and recommendation Jonnyp. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were very satisfied with the service we received from Xav hastings during renting our flat.Thank you again for your help
Dear Arzu, many thanks for taking the time to leave feedback.
5/5
GoogleVery efficient process with Xavier. Supportive and responsive to help get the letting paperwork through. <1 week from viewings to receiving the keys.
1/5
GoogleI'm deeply disappointed with JLL. I rented a property at Riverlight 3 through them a year ago and vacated it in September this year. However, it has been three months since I moved out, and my security deposit has not been returned. …
Dear Xiao, We are sorry to read your comments here and that you were not able to get hold … More
5/5
GoogleI recently moved to Canterbury with very short notice and thus had not been able to find a place to rent before moving. I went into the Mann Canterbury branch on Saturday after being turned away from 4 other estate agencies and was greeted kindly by Danny. He went above and beyond to personally show me properties in my price range that very day and to fast track my application process. I highly recommend this company.
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleOur experience has been great. Joanna and Xav helped us find our dream flat and made sure all the process is seamless.
5/5
GoogleXavier Hastings of JLL did a superb job finding an excellent tenant in a time and cost efficient manner at the asking rent. Highly recommended for landlords and tenants alike.
Dear Michael, thank you for your feedback and for giving a shout out to Xavier, we're certain he will be very pleased to read your comments! Thank you, JLL
5/5
GoogleExcellent service and a smooth move-in experience. Big thanks to Keelie and her team.
5/5
GoogleAmmaarah Is absolutely amazing. The best estate agent I have used by a mile. So proactive. Thanks for your help.
Thanks Harry!😊 …
5/5
GoogleVery helpful and informative Made the whole process a lot easier to cope with.
Thanks Stephanie! Wishing you well.
5/5
GoogleHappy to give these guys a five star review. I've been using them for almost a decade and they're efficient, friendly and helpful
Thank you for leaving us your superb 5* review Edwin. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWas truly impressed by the dedication of Keelie finding me the right apartment, she took into consideration all my priorities in finding the best home. Had a lovely experience
Dear Setareh, we can't thank you enough for your feedback. Great to hear you had a great experience with Keelie. Thank you
5/5
GoogleRecently used JLL after having bad experiences with 2 other agents. The JLL team were very professional, proactive communication and delivered well qualified tenants in line with rental expectations.
Thank you for sharing your positive experience with JLL. We're pleased to hear that our team was able to provide professional and proactive service, especially after your previous challenges with other agents. It's great to know that we … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Hugh wrote: "Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ..."
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Joe wrote: "Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ..."
