Trusted Agent profile · London
Verified
★★★★★
526 reviews across 3 platforms
Unit C1, 4 Riverlight Quay, London, SW11 8DG
Part of JLL Nine Elms, see every office.
JLL Nine Elms's office in London, at Unit C1, is rated 4.6 out of 5 across 526 reviews on three platforms, including 498 Google reviews rated 4.6.
498
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
14
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ...Read all 3 from landlords
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ...Read all 6 from tenants
JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFound a buyer for my house quickly, acheived a good price, better than I had anticipated. Felicity, Beth and Abbie very helpful and friendly. I would not hesitate to recommend them to others.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
The Trusted AgentThey are a cut above the rest delivering across up and down cycles
Dan helped source our first letting in 2015 and again in 2016 post Brexit. He is an excellent and talented professional who has always provided nothing but clear and practical advice in our 3 year relationship - unlike typical high street agents. Our confidence in the whole Nine Elms project has continued to increase thanks to folks like him and JLL and their physical presence in Nine Elms provides an additional degree of comfort with ears on the ground.
5/5
GoogleI viewed a room in Canterbury with one of the staff, her name is Rafaela. She’s definitely passionate about her job. I really recommend her if you trying to rent/buy or sell a property. Thanks for the lovely service
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
1/5
GoogleI'm in no way surprised by the other negative 1 star reviews. I'm actually scared that such people are running a business. The agent didn't even show up to the house viewing we booked. I even called two hours ahead of time to confirm it was still on at the same time! What kind of joke is this?! Waited 20 mins, called their office. Said they would call back soon when they figure out what's going on. 40 mins pass by, no one called. I had to chase them up about it. Talked to someone else, they have no idea where or what their colleagues are up to. Then they try to tell me the appointment was actually 30 mins earlier than it was "booked"... nice try shifting the blame onto me. Their office is a 5 minute walk from the property!! Yet they made no effort to rectify this mistake they made. Three different people, not a single apology. Said they would call back later the same day when they could arrange another viewing. Can you guess what happened? THEY NEVER CALLED. What a surprise. Thank you so much for wasting 3 hours of my afternoon! I thought that maybe I was just unlucky.. then I saw the other reviews. Seems like this is a recurring issue! Good job! (sarcasm). "We have a new team in place now at the branch to ensure that these issues never happen again." - taken from a reply they posted to a different unhappy customer. Confirms that they are liars.
1/5
GoogleAbandon hope all ye who seek to do business with this useless firm. After nearly two weeks of trying to arrange for one of their agents to come and view my house I have simply given up. Whether their staff are merely inefficient, indolent, incompetent or just feckless I shall never know until someone deigns to call me back. They may be brilliant estate agents, I have no way of determining whether they are or not, but I do know that they are hopeless communicators.
1/5
GoogleI opted for full management of my property. Earlier stages of the contract was fine and smooth but payment was always late never on time. Then when things broke down in the house, i had replied to their email and told them to go ahead with certain repairs and take payment from the rent. After 1-2 months I get complaints that no repairs was done. After this everything went downhill. The repairs needed stacked up and on top of that I received an email from the lettings telling me that the tenants weren't paying and they apparently were doing 'all they can' to get the money. Outstanding arrears went past £2000+. Meanwhile I was still paying for repairs. I went to their office several times but they weren't helpful at all. Calling them also served no purpose as they would divert you to one manager to another so they would tell you the other is busy or away etc.. Having contacted the tenants, I was told that the lettings weren't helpful to them at all and that they were never in contact much and always late. Since the tenancy was near the end I had no choice but to end the contract and forfeit the outstanding arrears to get my house back. Also the house was is shambles when the tenants left, the kitchen top was nowhere to be seen, the conservatory table and chairs was gone, roof of the garage damaged. All this seemed intentional as I had originally sent the tenants a letter that we will take them to court for the outstanding arrears. However what annoyed me was that the lettings didn't inspect the house when the tenants left, so now i have even more repairs to deal with and pay for. (To post this I had to give 1 star, take a guess what i'd give them otherwise.) OVERALL THE LETTINGS WAS VERY UNPROFESSIONAL AND DISAPPOINTING.
5/5
GoogleJLL are very professional and helped me achieve the target date of moving into the new apartment. They are very helpful and just a phone call away. Even post moving to the apartment, they assign a staff who can help you for any thing that you may require. All their staff are helpful and deal very professionally. I wish they expand around the world so I can deal with them in all countries :).
5/5
GoogleAmazing service from Mwamba Nkonde, my property manager! He has gone above and beyond to help make things as smooth as possible.
Dear Aaron, Thank you for taking the time out to leave this lovely review. Great to hear … More
5/5
GoogleGood experience overall with flat hunting. Siobhan and Joanna helped us and they are very patient and professional.
5/5
Google1st class service from Tracy at Coulby Newham office - nothing was too much trouble for her and she was there to sort out numerous issues when others failed to help us - would highly recommend :)
Thank you, Chris! We really appreciate it.
5/5
GoogleJoe, and the team are beyond helpful, I cannot recommend them enough. They have gone beyond helpful in ensuring a very quick tenancy to an amazing property, compared to other agents in Canterbury I felt so valued and so looked after.
Thanks for leaving a amazing 5* review and I will pass your kind words onto our dedicated team. Your recommendation is appreciated. Best wishes, Lucy
5/5
GoogleI have had an extremely pleasant experience dealing with Rafaela as my boyfriend and I have been moving house. She is a friendly person and has been very honest and efficient. We would recommend working with her to friends in Canterbury.
Thank you for your 5* review and wonderful recommendation! I will of course make sure your review is made known to our local team. Kind regards, Scott
5/5
GoogleThey are the best real estate agency I have come across in London, and I think I have dealt with all of them. Very professional, helped during all the process up to exchange. …
Dear Sabrina, Thank you for your 5 start review, this means a lot to us. … More
5/5
GoogleVictoria truly went above and beyond to help with the sale of the property nothing was too much
Thanks so much, Leah! We appreciate you leaving such positive feedback about Victoria!
5/5
GoogleTracey at the coulby office was great and so supportive. Helped us through the stressful house buying process.
Thank you so much, Andrea, this bit of feedback means a lot to the team.
5/5
The Trusted AgentWell done Keelie
JLL and Keelie were extremely helpful with fantastic management skills. Keelie walks the extra mile to help tenants settle in quickly in their new flats.
5/5
GoogleBeen with Mann countrywide for few years now and always been pleased by the lettings department customer service. Mr Paul Hughes and Ms Rafaela Kyriakidou are very amazing people in all aspects and always a pleasure to deal with.
Thank you for taking the time to leave us this excellent review, it's great to see that the Mann team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleHelen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.
5/5
The Trusted AgentTop notch service
Recently moved into a new rental and JLL were extremely helpful and communicated well throughout the whole process. I recommend them highly Thank you Ayesha and Oliver
1/5
GoogleSTEER CLEAR AT ALL COSTS 3rd letting agent I've used in Canterbury and definitely the worst, disgusting lack of care for tenants, horrendous customer service, refusal to return deposit without legal time frame, consistent breaches on contract in other areas, they automatically assign you to Spark energy, handing over personal details without consent. Complete lack of communication, always the clients expected to do the chasing and monumentally slow at resolving any issues that arise.
5/5
GoogleI would highly recommend Mara as a property manager as she always went out of her way to help. Great communication and service.
5/5
GoogleGreat experience with JLL Knightsbridge, very professional and everything ran smoothly. Especially Amie who was so helpful and kind to me and my sister!
5/5
GoogleReally good service. I was kept updated with the process and nothing was too much for the staff when it came to help and advice. Can’t praise them enough.
Thank you for your lovely words, this means so much!
5/5
GoogleAmie was particularly helpful in getting us through the gruelling referencing process, and into our new apartment!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Hugh wrote: "Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ..."
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Joe wrote: "Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ..."
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