Trusted Agent profile · London
Verified
★★★★★
627 reviews across 3 platforms
22 College Approach, London, SE10 9HY
Part of JLL Greenwich, see every office.
JLL Greenwich's office in London, at 22 College Approach, is rated 4.8 out of 5 across 627 reviews on three platforms, including 607 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Great teamwork form Graham, Jemmah and Cheryl on my sale. I achieved a better result than i had hoped for with JLL looking after me through the whole process. I ...Read all 2 from sellers
Alex was friendly, professional and always available to answer any queries. He was very helpful throughout the process and even came to the flat to drop of the ...Read all 2 from buyers
Our prime position within the historic Royal Borough of Greenwich keeps the JLL team at the heart of a community. With a 5 strong sales team, and a 5 Strong lettings team, and a back office of 15 dedicated property managers, we have every aspect of residential estate agency covered. We also pride ourselves on a consistent employment of experienced, qualified staff, which provides the very best customer experience. For over 20 years we have built a reputation for service excellence and an unsurpassed understanding of the property market in this iconic corner of London, and it is also true to say that we have the best offerings of new build and off plan apartments across the whole of South East London. Our bespoke marketing strategy advice ensures that we meet each and every one of our clients’ expectations and requirements, including the optimisation of return on investment. Our knowledge encompasses our immediate neighbouring locations with teams based in Blackheath and Canary Wharf. Our network extends across the capital and to over 1000 locations globally, and our properties are therefore matched to the widest possible pool of buyers and tenants. We have a proud record of customer testimonials that speak for themselves, and repeat business forms a large part of our operation. In this modern world, you can be assured of a response to your enquiry within 24 hours, no matter what time of the day or week you contact us. JLL has been listed as one of the ‘World’s most ethical Companies’ for the ninth year running, and we also seek to be the most sustainable property consultancy in the UK. We have invested £450k into community projects, including 407 volunteering days, and for these reasons we consider ourselves much more than your average high street estate agent.
The Trusted Agent 2026 results for JLL Greenwich, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe Greenwich office made the renting process absolutely effortless, which is exactly what I had been looking for. I couldn't ask for more or recommend them highly enough. Just perfect. Thank you all!
Thanks David for your positive review and for entrusting us to rent your property in the first place. Pleased to see that you would recommend our service and we hope we can work with you again in the future! … More
5/5
GoogleHayley was absolutely wonderful to deal with, while we didn't actually end up letting through JLL she frequently updated with me with potential properties. Good agents are hard to find, but Hayley was superb!
1/5
GoogleDo not use JLL - their rates are some of the highest in Greenwich and they add on surprise charges for everything! They also failed to call me when my tenants moved out meaning I lost several months rent and failed to make amends. (they had …
Hi Jen, I’m sorry to read your comments. I have spoken to the local team and their records had not been updated and for this we sincerely apologise. I understand that the team had left you voicemails, but unfortunately they had an old email … More
5/5
GoogleI'm glad with the service such professional staff.. And so thankful to Eilis Moloney who helping me in the renting process, she's always there for my enquiries .. Many thanks 😊 …
Dear Khulud, Thank you for taking the time to leave this review. … More
5/5
GoogleGreat service by Eilis at the Greenwich location. Having been looking for a property for a relocation for over a month, I had spoken with agencies and agents of all levels. …
Dear Matt, We're happy to see that you had a 5-Star experience … More
5/5
GoogleI have been renting a place via JLL for several years now and recently came across few issues that I needed an assistance with. As property manager I dealt with previously left, I was assisted by new manager …
Dear Alicja, Thank you very much for taking the time to leave this excellent review! … More
5/5
GoogleWe've recently rented a property through JLL. Eilis from the Greenwich office has been incredibly helpful. We’ve had a pleasant move.
Dear Mario, Thank you for your 5 star review and your kind words about Eilis, we are certain … More
1/5
GoogleAs the previous owner of an estate agency business and an ex member of the RICS and Association of Residential Letting Agents I have to say that I would NOT rent a property through this agency. I rented a property through JLL and a month …
Dear Justin, I am sorry to read this feedback. At JLL we pride ourselves for our high level … More
5/5
GoogleFantastic service from Michael, Bruna and the team at the office. They helped make the move back to Greenwich seamless which was no easy task as we were coming from overseas.
4/5
GoogleOne of the better letting agents I have done business with, very fast and mostly painless process. The agent I dealt with was really helpful and checked in regularly during the referencing to make sure everything was fine. Another big positive was that almost all of the process happened electronically, something which not all letting agents can do. Their fee schedule is probably pretty standard but I did find the £180 in the tenancy agreement to re-sign the contract a bit steep.
5/5
GoogleWe worked with Michael and Bruna throughout the letting process and they were incredibly professional, communicative and very helpful the whole way through. We would definitely use them again.
5/5
GoogleMichael was tremendous, very professional. I know it cannot be easy representing a client and a potential leaseholder but his professionalism, courtesy and availability made the experience pain free.
5/5
GoogleGreat friendly service from start to finish with renting our new flat. Isobel & Bruna we’re really helpful and professional. Highly recommended.
Dear Oliver, thank you for your kind words. Pleased to hear that Bruna and Isobel were really helpful and professional. We will make sure they receive your feedback! Thank you, JLL
5/5
GoogleRented a property with JLL as the property managers. Our contact, Keely Wesley, was wonderful and the communication was timely, clear and professional which made our lives easier. Thank you.
Dear Karthik, Thank you for your review. Our teams work really hard to make sure they offer a … More
5/5
GoogleThe whole team at JLL have been amazing in our purchase. In what turned out to be a very complicated sale that nearly fell through multiple times, the whole team went above and beyond normal expectations to help us. Charlotte in particular personally saved the deal, making long difficult calls on her days off and always putting our needs first, she is amazing. I would recommend anyone to Charlotte, Graham and Adam, they were all brilliant.
5/5
GoogleWe recently sold our house using JLL. Michael and Ed were both very friendly, proactive and responsive and helped make the process very smooth. If you choose to use a traditional estate agent I would recommend.
Dear Claire, Thank you for sharing your experience with us. We're glad to hear that Michael and Ed were very friendly and proactive and ensured the smooth process, we'll make sure to share this feedback with them. Many thanks, JLL Greenwich Team
5/5
GoogleFrom our refreshing conversation with Yasmin Forrester, the Lettings Manager at JLL Greenwich, we found her to be delightful and very professional in her approach to letting our property. Yasmin offered practical advice, was positive, …
Dear Candice, Thank you so much for your feedback! We are really glad you decided to trust JLL … More
5/5
GoogleWe were looking for our dream home and we found it at JLL. Thanks to Hayley our moving was smooth and pleasant. We highly recommend lovely Hayley and JLL!
5/5
GoogleJLL at Greenwich gave a professional and approachable service from start to finish. Help was given where needed, from placing my property on the market, all the way …
5/5
GooglePositive feedback for Alamgir Khan, Property Manager. Moved out after long tenancy and JLL has been fair and responsive throughout all the period and on managing disputes with landlord.
Dear Jorge, We are really pleased to hear you enjoyed your experience with us and thank you … More
5/5
GoogleEd has been beyond helpful - I honestly couldn’t have done this process without him! He was very proactive and kept me updated throughout the whole process. I couldn’t sing his praises enough! Thank you Ed!
Dear Sohail, We are so grateful for your 5-star review. … More
5/5
GoogleI have to say thank you to Adam. He is the one who helped me to purchase my flat 2 months ago. Great customer service and support.
5/5
GoogleJLL Core Property Manager Joana Ferreira provides professional service and mangement. Joana keeps good contact with us to make sure our property is well managed. Her prompt responses to any questions raised is deeply appreciated.
Hi there, Thank you very much for sharing your experience with us. … More
5/5
GoogleWe had a lovely experience with JLL and our lettings Consultant Dovile in particular. The whole process was very smooth and she has dealt with our queries in timely and professional manner. Thank you!
Dear Tatia, Thank you for this review. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JLL Greenwich, London won Gold.
