Trusted Agent profile · London
Verified
★★★★★
627 reviews across 3 platforms
22 College Approach, London, SE10 9HY
Part of JLL Greenwich, see every office.
JLL Greenwich's office in London, at 22 College Approach, is rated 4.8 out of 5 across 627 reviews on three platforms, including 607 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Great teamwork form Graham, Jemmah and Cheryl on my sale. I achieved a better result than i had hoped for with JLL looking after me through the whole process. I ...Read all 2 from sellers
Alex was friendly, professional and always available to answer any queries. He was very helpful throughout the process and even came to the flat to drop of the ...Read all 2 from buyers
Our prime position within the historic Royal Borough of Greenwich keeps the JLL team at the heart of a community. With a 5 strong sales team, and a 5 Strong lettings team, and a back office of 15 dedicated property managers, we have every aspect of residential estate agency covered. We also pride ourselves on a consistent employment of experienced, qualified staff, which provides the very best customer experience. For over 20 years we have built a reputation for service excellence and an unsurpassed understanding of the property market in this iconic corner of London, and it is also true to say that we have the best offerings of new build and off plan apartments across the whole of South East London. Our bespoke marketing strategy advice ensures that we meet each and every one of our clients’ expectations and requirements, including the optimisation of return on investment. Our knowledge encompasses our immediate neighbouring locations with teams based in Blackheath and Canary Wharf. Our network extends across the capital and to over 1000 locations globally, and our properties are therefore matched to the widest possible pool of buyers and tenants. We have a proud record of customer testimonials that speak for themselves, and repeat business forms a large part of our operation. In this modern world, you can be assured of a response to your enquiry within 24 hours, no matter what time of the day or week you contact us. JLL has been listed as one of the ‘World’s most ethical Companies’ for the ninth year running, and we also seek to be the most sustainable property consultancy in the UK. We have invested £450k into community projects, including 407 volunteering days, and for these reasons we consider ourselves much more than your average high street estate agent.
The Trusted Agent 2026 results for JLL Greenwich, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience as renters with JLL. We were new to the city and our agent, Michael, helped us find the perfect flat and then went above and beyond to offer advice and help during the moving process. All of the staff we dealt with have been, and continue to be, extremely responsive and friendly. Highly recommended.
5/5
GoogleMichael and Ed provided an excellent service and were very helpful in marketing our flat (successfully)! Highly recommended.
Dear Joe-Han, We're very grateful for your 5 star review! … More
5/5
GoogleOver and above service from Ahmed in resolving what should have been a simple issue but turned complicated
Dear Jannie, Thank you very much for your 5 star review, happy to hear that Ahmed was helpful … More
5/5
GoogleCharlotte was helpful in the process (in our case, she acted on behalf of the seller).
5/5
GoogleExcellent experience. Staff were friendly, helpful and responsive. Not pushy at all unlike a lot of other agencies I have come across in London.
Dear Clementine, Thank you for leaving the review. We're pleased you found our team friendly, … More
5/5
GoogleThank you Dovile for helping me view the property during a pandemic
5/5
GoogleI had a great experience, Michael helped me find the perfect place for me and the process was very organised and straightforward. …
Dear Xiomara, Thank you for sharing your experience with us. … More
5/5
GoogleNadine was great at managing the customer experience while I was searching for a flat. Highly recommend!
5/5
GoogleMr. Ahmed ShahidAziz is an excellent property manager who attends to all the needs for the property in a timely and efficient manner.
5/5
GoogleWe owe much to Nadine. We are a family of three and Nadine has recognised and responded directly to our needs. She has been proactive, resourceful and very professional from the beginning to the end of our search, effectively simplifying an otherwise not so simple process. Thank you very much Nadine and we are looking forward to keep cooperating with you! Georgios Tripolitakis
1/5
GoogleThe staff in the store made countless errors throughout our tenancy. Their errors cost us money and caused sleepless nights. …
Hi Tom, Sorry to see your comments of your ongoing deposit return experience with us. I … More
5/5
GoogleFriendly and helpful. Very good.
Dear Tao, we are very grateful for your 5 star review! Thank you, JLL
5/5
GoogleVery thorough and professional. I had all my concerns answered right away.
Dear Faiz, Thank you for taking the time and leaving us 5 star review, it means a lot! … More
5/5
GoogleIt is my first time to find a place to rent in this country. Isobel showed me a nice apartment which made my decision easy. She and Bruna helped me solved all the complications I encountered throughout the renting process with patience and professionalism. Much thinks to all at JLL.
5/5
GoogleExcellent service and positive experience. Our rental agent Hayley was very helpful
5/5
GoogleWe rate Alex's service as 5*. He was extremely responsive, keeping us up-to-date at all stages throughout the whole process. He helped to follow-up with the solicitors and the buying agent to ensure the sale was pushed through. He remained positive, focused and did everything he could to ensure the best outcome for all involved. We would definitely recommend him.
5/5
GoogleIn the past 14 months I've been hunting for my first dream home. I can not describe how many agents and agencies I faced and spoke with. Some of the big agencies even shame to name or describe their work. I want to say that this agency and …
5/5
GoogleYasmin from JLL Greenwich is fantastic! Very professional, extremely knowledgeable and also very helpful. Fantastic customer service!
Dear Tanja, We can't thank you enough for your 5 star review and for kind words about … More
5/5
GoogleI had used JLL from 2003 to 2012 (before they were JLL) and always found them to be best agents in Greenwich for renting my house. Consistently good tenants and great service which is why after a few years we did not advertise with any other agents in the area. I actually bought the house from them too :)
5/5
GoogleAlex Sibley was extremely helpful. The purchase went through in time.
5/5
GoogleVery thorough and professional. I had all my concerns answered right away.
Dear Faiz, Thank you for taking the time and leaving us 5 star review, it means a lot! Thank you, JLL Greenwich Team
1/5
GoogleLeft my details with their agency who handles their phone calls regarding lettings multiple times, never got back to me
Hi I’m sorry to read your comments and would really like it if you could get in touch to advise us on the details, so that I can investigate this further for you. … More
5/5
GoogleWe were lucky to find Hayley Peverley from JLL in our house hunting in London. She was very professional and very helpful always answering our questions. It was very easy contact with her and gave us many options to choose from. I will definitely recommend to contact her if you are looking for a house in London.
5/5
Googlewe own several flats and have had many bad experiences with agents - not so with Ed at JLL. Friendly, competent and quick in responding. Knew the underlying property we saw in Greenwich very well and was able to answer all questions around the property we had. A genuinely great experience!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JLL Greenwich, London won Gold.
