Trusted Agent profile · London
★★★★★
920 reviews across 3 platforms
17-21, Church Road, London, SW19 5DQ
Jackson Stops's office in London, at 17-21, is rated 4.8 out of 5 across 920 reviews on three platforms, including 473 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
473
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
446
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleLoren Pogue was instrumental on an all-round basis. She demonstrated a high level of professionalism and actively engaged with all parties to complete tasks in an efficient manner
Dear Hingwo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
GoogleHarry Payne was so so helpful from start to finish. He guided us with the process and was happy to answer any questions that we had regarding the property, our contract, using letting hub etc. I would highly recommend using Harry at Jackson Stops when you need an estate agent.
Dear Amy, Thank you for your kind comments regarding the Wimbledon team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGetting things done
I've really appreciated dealing with Tallulah Keating, she's lovely in her approach, but also extremely efficient in getting things actioned and dealt with. She also communicates constantly so you have visibility of what is happening, which hasn't always been the experience I've had. So thank you Tallulah, much appreciated!
Dear Loraine, what a lovely review - thank you, and we're always pleased to hear that our staff, especially Tallulah, have provided you with a service you have appreciated. With best wishes from everyone at Jackson-Stops.
5/5
GoogleA pleasure to deal with, and in particular Emily Peake whose communication and proactive approach to promoting the availability of properties in a timely manner sets her apart!
Dear Jacob, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleI recently dealt with Maddie in ur lettings department and even though unfortunately nothing worked out I have to give Maddie 5 stars . She was extremely professional , prompt and helpful. She really has the right attitude and energy for this business and I think she’s a real asset to your company
Dear Nikesh, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCharlotte has been fantastic every step of the way for us. So friendly, helpful and always prompt in her responses. Very lucky we got her and would recommend her to anyone!
Dear Elizabeth, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotSale Experience
Throughout the process of our sale, Jackson Stops wonderful Shaftesbury Team were at all times, responsive, constructive and extremely helpful wherever we had moments of doubt. In particular, at crucial moments in the sale they were able to 'helicopter' above the emotionality that inevitably accompanies a house sale or purchase and provide laser like advice which was so much appreciated.Another strong quality was the overlapping of the whole team with each knowing the others updates so that whoever answered the call or email, they were able to instantly respond.All the staff were unfailingly cheerful and courteous at all times and there was never a time when a call or email wasn't responded to.All in all, one of our best experiences todate and we would have no hesitation in recommending a would be buyer or seller to the JS Shaftesbury team led by James.
Dear Murray, thank you for taking the time to leave a five-star review about the service you received from our Shaftesbury team. It is heartening to hear that you found the team responsive, constructive and helpful at all times, and that their advice supported your property sale. We are delighted that this was one of your best property selling experiences to date, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
GoogleWe recently rented a place from Singapore without visiting the property ourselves and Arnold was superb. Very polite, responsive and calm, despite some hiccups along the way. He was also very open to hearing our concerns. He’s young so try to keep him! Would highly recommend Jackson-Stops Based on its lettings service.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHIGHLY RECOMMENDED! Sienna Kelmendi, who is a Manager at Jackson-Stops Wimbledon, provided outstanding service in helping us find our new home in Wimbledon. She and her colleagues were professional, attentive, and always available to answer our questions and to sort out small issues to make the transition period as smooth and stress-free as it was possible for us. We couldn't be happier with our new home and highly recommend Jackson-Stops Wimbledon office and Sienna in particular to anyone looking for a reliable and dedicated estate agent!
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotReview for Jackson Stops
Review for Jackson StopsWell, not sure where to start but at first interaction I thought professional, credible and personable until we realised the game they were playing behind the scenes. We went through some negotiation with the seller, fine, get that this is part of the process. Our significantly above asking price offer was finally accepted, with a condition it was taken off the market. After three weeks, we asked if we could show ours kids around and so we did. Despite knowing we would do this, they had been negotiating with other offers and told us on Monday (3 weeks after our offer was accepted) that they had a formal offer through from another seller. Whilst I appreciate they have a legal right to do this, I think they have a moral obligation to let us know especially as we’re showing our kids around that weekend. They then asked us to go into a bidding war for a house we had already had an offer accepted for. They had said that the person had given a written offer which is bizarre considering they never asked us for anything in writing and my agent had advised to write in so they responded to our offer in the first place as communication with this agent was nonexistent! This shows how this company works - underhand and unprofessional
Dear Manpreet, we are very sorry to hear that your experience with Jackson-Stops was not satisfactory, and we would be keen to hear more about it. Please email info@jackson-stops.co.uk so that we may look into this further. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJess Lynagh from the Property Management Team
Special thanks to Jess Lynagh from the management team. Quite a number of minor issues found in the newly rented property, but with her help, everything solved! She is really well organized and helpful!
Hi, thank you for leaving a 5 star review for Jess, and we are delighted that she was able to help you when renting. With best wishes from everyone at Jackson-Stops.
5/5
GoogleGreat agency, really going out of their way to help prospective tenants in London's tough housing market. Claudia De Abreu was in charge of my file and was absolutely lovely to deal with. 5 stars. Couldn't recommend her more!
Dear Elias, Thank you for your kind comments regarding the Claudia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
5/5
GoogleWould just like to say thank you to Charlotte for the viewing she gave me, she’s very enthusiastic and professional at what she does, would highly recommend
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
TrustpilotFriendly, practical, honest advice
Tracy and Anthony have been just great - very patient and understanding over the months we've been looking for just the right house. I never got the feeling that they were only after a sale, because I also found they were honest and informative, so that we were able to make the right decision based on facts as well as feelings. In the end, the house we've found is out of their area, but I was so grateful to them and their friendly advice and practical help which made us feel that our future mattered to them. Highly recommended!
A lovely review - thank you for taking the time to write about the five-star service you received with Jackson-Stops, and we are delighted that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
GoogleWe used Jackson-Stops when relocating from abroad to London. Sienna was really helpful from the outset in our search for an apartment. All our backchecks and documentation were completed very efficiently. Sienna has been available for any queries we've had and made sure our move has been stress-free, thank you!
Dear Luke, Thank you for your kind comments regarding Sienna and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotGold Star Jackson-Stops!
High praise for Lottie Watts and the team at Jackson-Stops, Newmarket who recently sold my mother’s house. Superior sales particulars with a real attention to detail, personable and knowledgeable office staff and great communication from viewing feedback to negotiating the sale itself. They were very adaptable as the sale proved a little more complicated than first anticipated. I wouldn’t hesitate to use them again in the future.
Dear Lucinda, thank you for your review of our Jackson-Stops Newmarket team, giving such high praise to Lottie in particular, who we are very proud of. Best wishes from us all.
5/5
TrustpilotChloe was extremely helpful and…
Chloe was extremely helpful and knowledgeable of the property that she had showed me. She was able to make the process as smooth and easy as possible. I would gladly work with them in the future.
Dear Mark, what lovely words about the service you received from Chloe - we will pass on your kind words. With best wishes from everyone at Jackson-Stops.
5/5
GoogleCharlotte Bigsby was very friendly and professional when showing me and my boyfriend round a few flats, explained things very clearly! Nice to have someone that showed a genuine interest compared to other agents!
Dear Lola, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie, Customer Relations Team
5/5
GoogleEmily is professional and friendly. She is always responsive and listens to us. I would highly recommend her to anyone. Thank you Emily 😀 …
Dear Eleanor, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleHarry has been superb!! Professional and knowledgeable. He is the guy that you should go to if you need to buy or rent a place
Dear Eric, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Katie
5/5
TrustpilotHighly recommend
Highly recommend! Laura from the rental department (Bury St Edmunds branch) has always demonstrated exemplary professionalism and efficiency. The process of enquiring, applying for and subsequently renting a property through Jackson Stops has been easy to navigate and thus a positive experience.
Dear Portia, a wonderful five star review for Jackson-Stops Bury St Edmunds - thank you. We are very pleased to read that you would recommend us!
5/5
TrustpilotSold through Toby and his team
Sold through Toby and his team. No chain, what could be easier, you’d have thought? But probate issues caused a very significant complication and I really valued Toby’s understanding, integrity and knowledge. I trusted his advice and I’m sure exchange and completion would not have happened without it. Highly recommended.
Dear Duncan, thank you so much for leaving a review and it's heartening to hear of your positive experience with Toby and his team. With best wishes from everyone at Jackson-Stops.
5/5
GoogleSara and Charlotte were absolutely brilliant in their support and advice during my property search. They had so much time to help with any questions and advice and made me feel very confident about the properties they had to offer, I highly recommend them!
Dear Jess, Thank you for your kind comments regarding Sara and Charlotte and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSuperior Customer Service
Jackson-Stops and namely ‘Harriet’ in the Pimlico office provided an excellent service throughout. Even though we were all working together from a distance due to international travel and commitments, Harriet was always present, extremely professional and thoroughly diligent throughout the process. Quite frankly after this experience, I would not personally go anywhere else for support moving forward. Thank you Harriet and Jackson-Stops.
Dear John, thank you for your lovely review of our Pimlico team, we're delighted Harriet's professionalism shone through. Best wishes from us all at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's London office has 920 reviews across three platforms: 473 on Google, 1 on Facebook (across the whole business), 446 on Trustpilot (across the whole business).
Jackson Stops London is rated 4.8 out of 5 across all 920 reviews, and 4.9 out of 5 on Google from 473 reviews.
Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Platinum.
Jackson Stops London, 17-21, Church Road, London, SW19 5DQ.
