Trusted Agent profile
★★★★★
920 reviews across 3 platforms
17-21, Church Road, London, SW19 5DQ
Jackson Stops's London office at 17-21 is rated 4.8 out of 5 across 920 reviews on three platforms, including 473 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
473
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
446
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMargaret has been managing my apartment for over 10 years and it is so reassuring and absolutely essential on my part to have the continuity of the same property manager. Margaret knows the property inside out, is brilliantly efficient and responsive and I totally trust her judgement.
Dear Edel, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie Customer Relations Team
5/5
TrustpilotKarl Ormerod was amazing
Karl Ormerod was amazing. He was very knowledgeable and instructive of the house he showed us. He was able to answer all the questions we asked and came back to us promptly on questions we wanted asked of the seller. He kept us informed all the through and chased solicitors . He was on top of everything all the way through We could not fault him.
Dear John, we're thrilled you took the time to leave a review for Karl and the team in our Lancashire office, and that you found Karl to be knowledgeable and instructive. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJackson-stops pulled out all the stops to find us our forever home
Chris and the team at Jackson-Stops found us our forever home in Dorking. The location, grounds and buildings were exactly what we had been searching for. The property was not on the open market, so we would not have found it without their introduction.The chain was long, the exchange was complicated and stressful, due to a building regulation issue at our end. Chris was calm, communicative and positive. We got there in the end and feel that as well as moving into our dream home we have made good friends.Thank you Chris and all the team at Jackson-Stops.
Dear Georgie, thank you for reviewing our Dorking branch, highlighting Chris' professionalism at navigating what sounds to have been quite a complicated conveyancing process. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
5/5
GoogleJackson-Stop Wimbledon agency has proven to be one of the best estate agencies so far among many others. Their special feature has not only to do with an exceptional professionalism but also, it feels like they take it personally and help you find the best property for you and your needs. Especially Laura Aldridge has provided services beyond expectations! :) Thank you Jackson-Stops for your support and definitely I would recommend to anyone who may be looking for property as well! [English] For all the Greeks out there, this office will help you a lot, so it's worth trusting them. Guaranteed to help you a lot! [ESP] Para todos los españoles, esta oficina will help them a lot, así que vale la pena confiar en ellos. ¡Están garantiados para ayudarte mucho!
Dear Kyriakos, Thank you so much for the fantastic feedback, the team at Wimbledon are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Marilyn Plews Customer Relations Team
5/5
GoogleIf you are looking for a Top Qaulity Elite Agent, you want to be working with Laura Aldridge. She is amazing - so efficient, professional and also very friendly and personable. My fiance' and I always felt well looked after - she would go out of her way to make sure we were happy with our decision. Nothing was ever too much. We have found such a divine flat within a week and the process has been seemless. Thank you SO much Laura. Jackson-Stops are SUPER LUCKY to have such a talented woman working for them. Thank you! Jak & TracyPositiveResponsiveness, Quality, Professionalism, Value
Dear Tracy, Thank you for taking the time to leave such great feedback regarding your experience with Laura and our Wimbledon office. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleI have been a client of Jackson-Stops for many years as a landlord of a property in Wimbledon. During this time they have always provided very good tenants. I have recently obtained a new tenancy agreement and in connection with this Laura Aldridge and Amelia quickly found new tenants and contacted me on progress at every stage. Laura and Amelia were very professional, helpful and friendly. With regard to property management during the tenancies, I would like to commend Margaret Heath who is an outstanding property manager.PositiveResponsiveness, Quality, Professionalism, Value
Dear Andrzej, Thank you for taking the time in providing such lovely comments about Laura and Amelia in our Wimbledon office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Marilyn Plews Customer Relations Team
5/5
TrustpilotJackson-Stops Reigate - a pleasure to deal with.
The team at Jackson-Stops Reigate were a pleasure to deal with. Friendly, knowledgable and efficient, they dealt with any question or query promptly. Nothing was too much trouble for them and they even printed out documents for me when I had no access to a printer. Moving house can be extremely stressful but they were calm and helpful throughout, helping to make the process as smooth as possible. I’d highly recommend them.
Dear Julie, thank you for leaving a positive review for our Reigate team, and it's good to hear that you had such a positive experience and that they went above and beyond to assist you. Best wishes from us all at Jackson-Stops.
5/5
GoogleHarry has been incredibly helpful in finding me a place to rent
Dear Sunandan, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie
5/5
GoogleIf you want top quality service and the best advice, Jackson-Stops are certainly in that category. Having tried other agents,I have now been letting my properties through them for almost 10 years. I have had wonderful long term tenants and never any problems. Amelia is always happy to advise on any number of issues. She is very experienced and extremely competent as well as a pleasure to talk to. I wouldn't dream of going anywhere else!PositiveResponsiveness, Quality, Professionalism, Value
Dear Irene, I was delighted to read the comments in relation to our Wimbledon office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotHouse sale Review
We used Jackson stops for the first time in January to sell our property. We chose Jackson Stops because Anthony was extremely professional, felt he was very honest and not a pushy agent.Our house sold within 24 hours of going live and exchanged contracts 7 days later.The photos and video that were taken are fantastic and attracted alot of attention very quickly which led to the speedy sale.We have already recommended Anthony and the team to friends as we are so happy with their service. Thankyou for all your help and attention that went into the sale and completion of our house! We will definitely be back if we ever have a property to sell.
Dear Kirsty, Thank you for highlighting the professionalism and expertise of our Woburn branch. We greatly appreciate your recommendation too!Best wishes from us all here at Jackson-Stops.
5/5
TrustpilotIf your thinking of selling your…
If your thinking of selling your property, and looking for a complete professional service, from valuation, marketing your property to commutation through out the sale process then give Jackson-Stop team a call at North Devon branch. They have been fantastic! they are competitively priced and offer real value money. Without doubt if I had another property to sell it would be with Jackson-Stop North Devon.
Hi and thank you for your glowing five-star review of Jackson-Stops North Devon. We are so pleased to hear that you had such a wonderful experience with James, Ria and the team, and that you would definitely sell another property with us!
5/5
TrustpilotExcellent, reliable service
We recently purchased a property through Jackson-Stop and Neil was our broker on this particular sale. Throughout the process, Neil was communicative, responsive and always made us feel like we were a priority. Managing a sale between seller and buyer can often be challenging, but Neil has a flair for meeting the needs of all parties and keeping everyone focused on reaching the best possible outcome. Overall a fantastic white-glove experience and when it comes time to list ourselves, we will be looking to Jackson-Stops.
Dear Hailey, thank you for recognising our communication skills and attention to detail. Best wishes from all at Jackson-Stops.
5/5
GoogleIt was the best service by far with Kieran compared to all the other agents we previously experienced. He found the property we were looking for and helped us getting through all the hurdles. Excellent service all the way!
Dear Cheri, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotThere are good estate agents out there...!
Having experienced the worst of estate agency (many times !) it was a pleasure to experience the best for a change. The old saying of you get what you pay for is certainly true - except the terms agreed with Jackson-Stops were very reasonable for what you get.From the outset, dealing with Neil and the team at Woburn was very professional and reassuring and you knew you were in the hands of people who were very experienced and knew what they were about. Having secured the sale we had been yearning several years for we then saw the real value of dealing with people who you can trust which is the very stressful post sale progression through to exchange of contracts.I highly recommend Jackson-Stops at Woburn.
Thank you for posting your review, recognising the proactive and professional service you received from our Woburn branch. It means a great deal to us all and I will make sure your feedback reaches Neil to share with the team. Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotThe BEST estate agents
Having been ignored by the previous agents handling my property (a 'high value', high street stalwart) I was a little apprehensive about joining a new agency. I needn't have been: Mandy and the team at J-S Cranbrook were fantastic from start to finish. The communication was outstanding with regular updates and feedback. At the outset, I received excellent advice to boost the value. There was thorough vetting of viewers to ensure no time-wasters. I felt my hand was securely held at every step. They even handled the dogs! The outcome was great: lovely buyers, a smooth transaction and will remain my agents as and when I sell again. Huge thanks to J-S Cranbrook.
Dear Liz, thank you for recognising the support and expertise you received from our Cranbrook branch - we will make sure your feedback reaches Mandy to share with the team. Best wishes from us all at Jackson-Stops.
5/5
GoogleI’ve had a great experience with Jackson Stops, specially our agent Janine Morse, when renting our flat in Wimbledon. As it was my first time renting in London it was all very daunting but Janine and the team at Jackson Stops made everything so simple and they were all very on top of everything. I would highly recommend!
Dear Sophie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Wimbledon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards,Sarah Tranter, Customer Relations Team
5/5
GoogleHad great dealings with Jackson’s Stops and particularly their agent Janine Morse. I have never dealt with an estate agency so on the ball with everything. Easy to contact, helpful with every query and found us the most gorgeous apartment! Having been renting for over 4 years I would definitely recommend Janine and the rest of the team!
Dear Rhiannon, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Wimbledon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Marilyn, Customer Relations Team
5/5
TrustpilotI highly recommend Jackson Stops.
I highly recommend Jackson Stops.The whole team were so helpful & professional throughout the whole process of selling my house.Very knowledgeable with regular contact to keep me updated & sorting everything & all parties involved out. Giving a lot of useful information during & for after moving house.Jackson Stops team in Reigate made the process of moving much easier & smoother & nothing was too much trouble. Outstanding service!
Hi Andi, thank you for taking the time to leave a review and we're pleased that the service you received from our Reigate team was outstanding, knowledgeable and professional. Best wishes from all us of at Jackson-Stops.
5/5
TrustpilotPerfect House - Jackson Stops Exeter - Thank You !
In May 2020 we found our perfect house to realise our dream to relocate from Essex to Devon. Luckily for us, the property was on the market with Richard Addington and his team in Exeter. Whilst it may seem unusual for a purchaser to write a review their handling of this sale, that finally completed in early January 2021, would have been unlikely to have concluded without the team. An absent vendor living in Asia made the transaction a little bit more complicated on top of the COVID restriction placed on us all. Richard communicated regularly and arranged access for surveys swiftly and effectively. He managed time zones and communication within the short, but at times complex chain with ease. To summerise, Richard and his team are highly-capable with a wealth of experience. I would have no hesitation in recommending them to my family and friends.
Dear Mandy, we’re proud to read your review of our Exeter branch, it sounds like there were many factors that could have delayed this sale, but Richard and his team navigated you safely through to completion. Wishing you every happiness in your new Devonshire home, best wishes from all the staff at Jackson-Stops.
5/5
TrustpilotThank you Jackson-Stops, Dorking and Reigate!
Selling a home during Covid-19 was never going to be easy but the team at Jackson-Stops in Dorking kept the momentum going and when the initial chain collapsed, further down the chain, they were straight back on it, finding another buyer quickly. Alan King is to be congratulated on the two branches, their professionalism, empathy and attention to detail, and I would like to single out Lucy and Chris from Dorking for always going the extra mile!
Dear Lisa, it was a pleasure working with you, we very much appreciate you taking the time to share your positive experience working with our Dorking team. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotAn excellent experience from start to finish
Jane Bishop was wonderful throughout this difficult process (the sale of my late mother's house during lock down presenting both emotional and practical issues). She was easy to approach, she was quick to respond to messages, she went above and beyond in helping: for instance, she ensured that an agent went to the house weekly (even if there was not a viewing) to check on it for insurance purposes as it was an empty house. She facilitated the removal of some contents to local charities. And the house sale went through smoothly from one of the early viewings, achieving the asking price. Jane was exemplary throughout, and did not relinquish her attention to detail even after the house was under offer.
Dear Becky, thank you, we're enormously proud to read your review and will make sure it reaches Jane. Please don't hesitate to reach out if you need any property advice in the future. Best wishes from us all at Jackson-Stops.
5/5
GoogleHarry has been leading my tenancy solutions and tremendously helpful for my family who just moved to the UK. Other team members including Catarina, Sarah, and Siena also have been always so helpful and swift in our inquiries. Truly appreciative of the services.
5/5
GoogleCharlotte has been great to work with during my rental search. I highly recommend for anyone looking for an estate agent that will work hard from the start to the end of the process.
Dear Frank, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotJackson Stops Lindfield - superb team
The team at Jackson Stops in Lindfield were fantastic. We bought and sold through them. They were always there with a smile and nothing was too much trouble. When there were issues or emotions along the way they brought experience, professional pragmatism and level headedness to the situation. We highly recommend them!
Dear Nick, thank you for your lovely review and it's good to hear that nothing was too much trouble during the sale and purchase of your home and new home. We will share your kind words with the Lindfield team. With best wishes from everyone at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's London office has 920 reviews across three platforms: 473 on Google, 1 on Facebook (across the whole business), 446 on Trustpilot (across the whole business).
Jackson Stops London is rated 4.8 out of 5 across all 920 reviews, and 4.9 out of 5 on Google from 473 reviews.
Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Platinum.
Jackson Stops London, 17-21, Church Road, London, SW19 5DQ.
