Jackson Stops reviews

★★★★★ 5/5

Google

Very good experience with Jackson-Stops, Harry helped us a lot throughout the process, informing us with everything we needed to know but also giving us relevant advice. I would 100% recommend him and this agency if you are looking to move in the area! A huge thank you to Amelia too for supporting us and answering any questions we had.

Gab · 21 April 2024

★★★★★ 5/5

Google

We recently rented a house through Jackson Stops. Eliza was very helpful in making the whole process go quickly and smoothly, keeping us up to date on how the process was going. I have rented several houses over the years with many agencies, so far Jackson Stop has proven to be the best and Eliza the friendliest and most efficient of all the agents I have dealt with. I highly recommend them.

Maria · 21 June 2023

★★★★★ 5/5

Trustpilot

Katie in the Taunton office was just BRILLIANT!

We are English but based in Chicago and were looking to purchase a home in the South West of England as our UK base for our frequent trips 'home'. We were registered with several agents.Jackson-Stops in Taunton were very responsive via both email and over the phone and stood out from the rest. Once we had found a property to view, Katie in the Taunton office as lead agent was nothing short of brilliant! My father did the first viewing for us and Katie very kindly made a video of the property as part of the viewing and sent that to us. 36 hours later we hopped on a plane and with Katie's flexibility were able to view and then put an offer in on the house at the 2nd viewing. Throughout the whole process Katie was professional and knowledgeable and despite a sticky end of the chain snafoo we were able to exchange in the agreed timescales.Katie was also able to recommend an outstanding conveyancing team and with her guidance on the purchase, we really felt that she cared about us much more than a financial transaction. I would not hesitate to recommend Jackson-Stops in Taunton.

Mrs · 8 September 2022

★★★★★ 1/5

Trustpilot

Poor buyer experience. Beware potential vendors!

We recently purchased a property through Jackson-Stops. Potential vendors, please read this review.Initially we were very impressed with Nick Talbot and Jackson-Stops. (York office) Our viewing was scheduled for the following Monday after I called as soon as the property was live on Rightmove on the Friday morning. We were surprised when Nick phoned back to rearrange the time of the viewing (not a great first impression) and then we learned on the day of the viewing that he had shown a party round on the Saturday, even though he had insisted that it was not possible for us to view on the Saturday….?! (London “cash buyers” apparently). Charming. Albeit this, we felt a great deal of confidence in Nick at first and we loved the house. We had to go to best and final offers and our offer was accepted. Nick seemed to handle the situation perfectly. But from here on our experience was hugely disappointing…. When we were unfortunately gazumped the day after, Nick didn’t call us. He emailed.When the vendor wished to revert to our offer another day later, after all was not going to plan and the gazumper couldn’t prove funds, Nick didn’t call again. He emailed. Although this was an unfortunate situation, and not of his doing, he should have called not emailed. Maybe he was embarrassed, but it was not an ideal way of handling things. Communication was already poor.Following the memorandum of sale being sent out. Nick contacted us only ONCE between this official email and completing, even though the chain free sale took a full five months and was stressful, complex and difficult. We absolutely loved the house but on a couple of occasions considered not proceeding. Nick did nothing to keep the sale on track. On speaking with the vendor, we understand that they also have had the same level of disconnected service and contact and he was/is very unhappy with the service from Nick and from Jackson-Stops. The lack of communication from Jackson-Stops was disappointing and made an already challenging sale much more difficult. There was no brochure for the house as we had when we sold our house, only an email version which was poor. Eco-friendly by all accounts! Prospective vendors should certainly be aware of this before instruction.After exchange, we still hadn’t had any form of contact from Nick. My husband had to call and chase to ask if we could meet on completion day for the key handover two days before toarrange. Then on completion day, we waited excitedly outside the house. And waited! Nick was late. By over half an hour. We were not surprised. Although on this occasion he did call to apologise. He also arrived empty handed. No gesture here of a little something even after paying nearly 1.7 million for a property. Again, a totally different experience from when we sold with a different agent. Our buyers were over the moon with their handover from our very professional and generous agent. Nick obviously wanted to hand the keys over and get off as soon as possible. On inspection there were items that had been taken by the vendor which should have been left, Nick said that he would call the vendor and get back to us. We still wait for that phone call 3 months later…..! When we sold our house with another local estate agent, (Lancaster Samms) the experience could not have been more different. Constant communication between all parties and a slick, professional service. Our Estate agent provided a lovely and welcoming handover to our buyer. He made sure he was there on time at least! (Actually he was there earlier to welcome them and with house warming gifts which was a nice gesture) So there are better, more caring estate agents out there who deserve and give value for your money. We have bought our dream house but we all would honestly have had better service from Purple Bricks! Our vendor paid 16k for a few hours of Nick’s time. Such a shame.

Caroline · 26 August 2022

★★★★★ 5/5

Google

They are a hard working bunch and have continuously found me good tenants. Although I had some disputes in the past, Joe has shown flexibility and resolved the issue. I did feel that they saw the importance of landlord-agent relationship. Amelia is always proactive and very quick to respond to queries even after hours. Arnold was very helpful when I couldn't be at the property and went beyond what I expected.

Akiko · 21 June 2023

★★★★★ 5/5

Trustpilot

James and Ria from Jackson-Stops really are the best!!

James and Ria from Jackson-Stops Barnstaple sold our home this year and were fantastic!They were exceptionally professional - respectful and honest and carried the stress and hard work. My long term partner and I were separating and selling our dream home, we gratefully appreciated their warmth and kindness. They took some pressure off a very sad and challenging time for us both.I recommend their service unconditionally and award them 5 very big, fat 5 stars.Thank you Jan T

Jan · 3 November 2022

★★★★★ 5/5

Google

Very helpful staff. Harry was especially very helpful in suggesting many different properties throughout our rent search. We've been in touch with other real estate agents, but Harry definitely stood out the most in terms of his proactiveness and suggestions of actually relevant properties.

Bo · 5 December 2025

★★★★★ 5/5

Trustpilot

We had a great experience selling our…

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great.

Charles · 17 October 2025

★★★★★ 5/5

Trustpilot

Great Property Managers

Margaret Heath is brilliant at managing our property be it minor repairs or complete refurbishment.She takes away the stress via her efficencyIt is about approachability and friendliness. All the staff at Jackson Stops are efficent and friendly and Margaret is typical of the Agency.We have been with them for many years and Margaret is a huge factor in why we will continue to use Jackson Stops.

Tim · 20 October 2023

★★★★★ 5/5

Trustpilot

Have recently experienced outstanding…

Have recently experienced outstanding service from Jackson Stops in Woburn. Anthony, Neil and Tracy were all superb. Tracy has especially taken the time on more than several occasions to follow up with further information requested on particular properties and general knowledge of the areas we have been looking at which has been extremely helpful. Her professional approach and knowledge is second to none and we would definitely recommend using this agency in future and will use them ourselves when we come to sell again. My husband and I have both worked in this sector so are particularly impressed when we receive such an excellent service and the fact that Tracy went over and above her duties to help us. She is an asset to the company.

Amanda · 28 June 2022

★★★★★ 5/5

Google

Relocating along with family across continents can be challenging as it is and during COVID times the challenges get compounded exponentially. The fact that I was able to finalise a house in London from Hong Kong seamlessly says a lot about Laura Aldridge and her incredible professionalism. Without Laura's timely help and constant follow up's, it would have been an insurmountable task finding a home in London sitting in Hong Kong. Thank you Laura for your incredible assistance and swift responses to resolving all queries and ensuring the lease was in order well before I arrived in London. Grateful to you for your kind support all along in helping us find a beautiful home in London.PositiveResponsiveness, Quality, Professionalism, Value

Kishore · 21 June 2022

★★★★★ 5/5

Google

Our family was so fortunate to have engaged Eliza from Jackson-Stops as we set out to find our rental home. Whilst she walked us through the properties, she paid close to attention to every requirement we mentioned and whipped up 4 beautiful homes to choose from. Her assistance at every phase of the process is what clients can look forward to. It is only because of Eliza that we wound up with the most perfect home and an insane layout offering incredible views of Wimbledon Stadium and London skyline. Expect to have her by your side, whether you are renting or buying in Wimbledon. We have her on speed dial because we know she's sure to call us back in under 2 minutes. Thank you Eliza! Go find her if you want to say less and want to get more.

Sophie · 21 June 2022

★★★★★ 5/5

Google

Laura has been amazing in helping us rent our new home. She’s super friendly, personable and kept me updated throughout the whole process. She has been really supportive in appreciating our personal circumstances when it comes to renting (which aren’t straight forward!) and guided us through to make the process simpler for us. It’s been such a pleasure dealing with Laura and the team at Jackson Stops (Joe has also been really lovely and helpful!) Thank you for all of your help! :-)PositiveResponsiveness, Quality, Professionalism, Value

Stephanie · 21 June 2022

★★★★★ 5/5

Trustpilot

The Jackson-Stops team in Shaftesbury…

The Jackson-Stops team in Shaftesbury were extremely efficient and professional in the handling of our sale as well as being lovely people to deal with. We were so pleased to have chosen them to sell our property, which incidentally sold within a week - couldn't be happier. Many thanks for all your efforts!

Mrs · 12 June 2024

★★★★★ 5/5

Trustpilot

Jonathan Weeks - Norwich office

We would like to thank Jonathan Weeks for his professionalism and support over what has been a very challenging period trying to purchase our next home. He was so kind and compassionate when our purchase fell through and has kept in touch throughout the period providing us with expert guidance and advice. As soon as something suitable came onto the market he was in touch and even though we didn't end up buying through Jackson-Stops, we would certainly recommend them to anyone wanting a truly professional end-to-end service.

Jennifer · 3 April 2022

★★★★★ 5/5

Trustpilot

Sienna is for sure the best agent we…

Sienna is for sure the best agent we have dealt with so far. She is very proactive, professional and problem solver, someone every company should consider to have in its team. We had a previous bad experience with another agency and she immediately decided to help giving us the right advices not to loose the property we liked. She did her best to deal with the documents quickly although some delays in terms of burocracy. We really appreciate her hard work, her efforts and her ability to act promptly. Well done!

Cristina · 1 April 2022

★★★★★ 5/5

Google

I dealt with Harry Payne from Jackson-Stops, one of the few agents that actually listened to what my requirements were and only suggested the properties that met those exact requirements. He answered every single question, email and phone call with speed and efficiency.

Karen · 8 November 2024

★★★★★ 5/5

Trustpilot

Customer Service Management Agency

Dealing with Peter Boguszewiczfrom the Managing Agency has been a pleasure. He was professions and well informed. It was great that Peter was very attentive to our queries and happy to provide info we were not aware of - as well as prompt follow up responses.

Ezzie · 19 September 2024

★★★★★ 5/5

Google

We have recently rented a flat with Jackson-Stops Wimbledon. We are especially impressed by the professional support and the exact ideal flat that they presented to us. Specifically, we thank Charlotte for her dedicated support even in the weekend. We will continue to use Jackson-Stops for future renting in the area. Much appreciated.

Howin · 21 May 2024

★★★★★ 5/5

Google

I have recently been looking for a house to rent and, of all the agencies I have been able to deal with, Jackson-Stops has been, without a doubt, the best. Harry Payne, is a rock star. Decisive, kind, emphatic and solutions oriented. This process was much less stressful thanks to Harry.

Nuria · 25 June 2024

★★★★★ 5/5

Google

the team at Jackson-Stops has been phenomenal in all respects: attention to detail, network, client reach and above all friendliness and approachability. Kudos to Amelia and her team in the Wimbledon office who have done an amazing job in lettings !

Christopher · 1 December 2024

★★★★★ 5/5

Google

A huge thank you to the team at Jackson Stop. Especially Harry Payne, who helped us find good properties in this very competitive and difficult market. He was very patient and searched for, offered, and secured a property that met our very strict criteria. Without him, we would still be struggling. Thank you for your courteous response until the end.

NHK · 22 December 2023

★★★★★ 5/5

Trustpilot

A huge thank you

A huge thank you to Neil at the Woburn branch of Jackson-Stops - the sale of our house was not straight forward but he was incredibly patient in getting it over the line! During the viewings process he gave us great feedback, always followed up and discussed options with us. When we then had multiple offers, he guided us on the best way forward and then when it came to the actual sale process, he had the patience of a saint. Would wholly recommend!

LD · 18 February 2022

★★★★★ 5/5

Trustpilot

The best in the business

As seasoned house movers we have experienced estate agents across the range. Ria and James from Jackson-Stops North Devon are without a shadow of a doubt the best there are. We have never worked with such a professional, efficient and caring team. Their recommended photographer was exceptional, and they worked with us to produce a really beautiful brochure, presenting our home at its absolute best, resulting in 125 enquiries, and several offers, which they helped us to decide upon, resulting in progression to a successful sale, despite a very long wait for our buyers. When things got a bit tricky in the lead up to exchange, Ria was right there easing things along with the legal teams and the other estate agents in the chain, whilst communicating fully with us and our buyers. Jackson-Stops North Devon are the best in the business.

Twizzle · 17 February 2022