Trusted Agent profile

Jackson Stops London reviews

★★★★★ Excellent

920 reviews across 3 platforms

17-21, Church Road, London, SW19 5DQ

Jackson Stops's London office at 17-21 is rated 4.8 out of 5 across 920 reviews on three platforms, including 473 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

473

Reviews on Google

This office

Facebook logo

5.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

446

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Reigate Team

The team in Reigate, in particular Tim and Louise, have been brilliant in helping to sell my flat. They have been very friendly, professional, accessible and proactive throughout and have really helped make the process as smooth as possible. They have gone out of their way to make sure I was kept informed of the status of the sale - speaking directly with me, my solicitor and my buyer on a regular basis and even dropped off a congratulations card after I had a baby! I would definitely recommend. Thanks for all your help.

Karen · 16 February 2022

Agent replied · 13 June 2024

Dear Karen, thank you so much for your heartfelt review, Tim and Louise will be touched. We're proud to hear how our Reigate team's professionalism and experience guided you safely through your sale. Congratulations again on the arrival of your little one. Best wishes from us all at Jackson-Stops.

5/5

Google

We recently used Jackson-Stops to help us move in the Wimbledon area. They were superb throughout and very helpful, particularly Joseph Syrett, who was in contact with us on a regular basis and helped us find a place that came on the market within hours. Overall, a very easy experience, and many thanks to Joe once again.

Matt · 20 February 2024

Agent replied · 20 June 2024

Dear Matt, Thank you for your kind comments regarding Joseph and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team.

5/5

Google

Harry Payne has been incredibly patient and helpful throughout our property search. We’ve found the perfect place thanks to him and he’s been a super efficient communicator. It’s rare to find a property agent that considers a tenant’s best interest and not only a landlord’s. Thanks Harry!

Saskia · 20 August 2024

Agent replied · 24 August 2024

Dear Saskia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

We moved from Northumberland to Devon and dealt with Ria at Jackson Stops

We dealt with Ria at Jackson Stops, at what was a very busy time for estate agents at the end of the stamp duty window. She and her colleagues were excellent. First class communication skills and a diplomatic go between. A great balance of friendly and professional and happy to go above and beyond. An offer to save us an extra 30 miles drive at the end of our move by delivering keys rather than making us collect was very kind. I’ve dealt with many agents over the years. These are among the very best.

Mr · 1 February 2022

Agent replied · 13 June 2024

Dear Mark, thank you for taking the time to leave such a glowing review of our Barnstaple team! We're delighted Ria's professionalism shone through. Best wishes from us all at Jackson-Stops.

5/5

Google

Five stars. Isaac Beasley-Roach was very helpful.

Valentin · 12 December 2025

Agent replied · 26 December 2025

Dear Valentin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

Jackson Stops Wimbledon recently helped me with a tenant replacement and I was very pleased with their flexibility in accommodating my specific needs and requirements. Amelia was great and I was also very impressed with Charlotte Biggs who was very helpful and fought my corner when an issue arose, which we managed to resolve satisfactorily.

Felicity · 21 March 2024

Agent replied · 20 June 2024

Dear Felicity, We really appreciate you taking the time to leave such lovely comments about Charlotte. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Best Lindfield estate agent

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of sale - it took less than 8 weeks from the start of marketing to exchange and a further 2 weeks to completion which smashed our expectations.

PHILIP · 26 September 2025

Agent replied · 31 May 2026

Dear Philip, thank you for your five star review of Jackson-Stops and we delighted to read about your fantastic experience. With best wishes from Jackson-Stops.

5/5

Trustpilot

Ideal letting agents - knowledgeable, efficient and good value

I started renting my first property in 2019, with Simon Roberts of Jackson Stops as my agent. Simon vetted and found me good tenants, he dealt rapidly with any household issues and managed all aspects of the let. He was also a font of knowledge. I learned so much, and my experience was so positive that I invested in another property. Again, Simon was invaluable with advice on properties to consider, and those to avoid, getting tenants and managing the let. Their charges are reasonable, and I'm now looking to expand my portfolio further. Thoroughly recommend.

G · 10 January 2022

Agent replied · 13 June 2024

Thank you for taking the time to write such a glowing review of our Woburn lettings team, highlighting Simon's professionalism, knowledge and expertise. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

My Experience with Jackson Stops.

My Experience with Jackson Stops in Hale Cheshire is excellent, they are the only estate agent I would recommend. They are professional, personal and efficient. To a degree top of the league as far as Estate Agents are concerned. Its a pleasure dealing with them and especially the expertise of Anthony. I recommend you call them for selling or buying a property.Jaki Boyle.

Jaki · 15 September 2023

Agent replied · 13 June 2024

Dear Jaki, we're delighted you left a review for our Hale team and we're pleased to hear that they are the only agent you would recommend. With best wishes from everyone at Jackson-Stops.

5/5

Google

Harry has been an excellent help to our flat hunting, very polite and responsive, always on top of things. We found a property that meets our requirement exactly at the end and we would not hesitate to give Harry a call if we need to find a property again in the Wimbledon area.

Xiaonan · 21 April 2024

Agent replied · 20 June 2024

Dear Xiaonan, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Wimbledon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team

5/5

Google

Harry Payne is a five star review. He is patient, helpful, consistent and kind. I must have driven him mad with my endless questions and need for explanations in the process of renting a little house but his response has been exemplary on every occasion. He is a pleasure to deal with and I highly recommend him and the agents.

Rebecca · 22 November 2023

Agent replied · 20 June 2024

Dear Rebecca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Maddie and the team were truly exceptional in helping with our property search and finding us the perfect apartment. Our enquiry was dealt with incredibly promptly and the period between offer being accepted to the grant of our lease has been incredibly impressive. Maddie is a real asset to Jackson-Stops who in turn have outperformed other agents by a county mile. Definitely the best agents around.

Ashley · 21 June 2023

Agent replied · 20 June 2024

Dear Ashley, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Trustpilot

Toby & Guy in Mid Sussex - Top Team

Toby, Guy and their whole team in Lindfield (Mid Sussex) Jackson-Stops provided an excellent value for money service for us, which completely took the stress out of selling the property. Their friendly advice was invaluable and once we had a buyer and most agents think their work is done Toby went into overdrive, liaising with all parties as well as third parties to smooth the process, right through to completion. Top team, highly recommended.

Stephen · 9 September 2022

Agent replied · 13 June 2024

Hi Stephen, we are so pleased to hear you felt the service you received was excellent value for money, and that our Mid Sussex team took away the stress for you. Best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

Fantastic from start to completion!

I cannot Thank Lottie enough for her dedication of the sale of our home, from the very beginning to the completion, the communication was outstanding, the marketing of the property was amazing and our house sold within just 2 days of going on the market.I have brought many properties over the years and used other agents before, but I would never use another ever again. Lottie was spectacular and is a credit to Jackson-Stops of Newmarket...... we need more Lottie's in this world. 10/10 Thank you Lottie 🤩

Philip · 3 November 2021

Agent replied · 13 June 2024

Dear Philip, thank you for taking the time to write such a glowing review of our Newmarket team, highlighting Lottie's professionalism and effectivenes in particular. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Professional, Straightforward & very Responsive

Professional, Straightforward & very ResponsiveAs buyers, we were impressed that Jackson-Stops Barnstaple were, unfailingly, all of the above. They struck a great and hard to strike balance of working for us as buyers and their original client, the vendors. We made it clear that we had a looming stamp duty deadline and they clearly worked hard to help us meet it. Particularly of note is how very responsive they are, which really help to speed the process.A very pleasant transaction and thanks gain for helping us meet that deadline.Impressed by the service we enjoyed and would be pleased to deal with the Jackson-Stops Barnstaple team again.

Tim · 20 October 2021

Agent replied · 13 June 2024

Dear Tim, thank you for sharing your experience of our Barnstaple team, it's clear their hardworking and professional approach to business shone through for you. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

A rarity - an honest and efficient estate agent

Anthony was brilliant. Throughout the process he was friendly, helpful and honest. He was knowledgeable on our property, the area and the market. And he was great to work with. Having spoken to a lot of agents during our search he is everything that you don't associate with estate agency. I would thoroughly recommend him to anyone looking for an agent.

Simon · 26 September 2023

Agent replied · 13 June 2024

Dear Simon, thank you for your review. It's wonderful to hear about your experience and we're pleased that you felt the service you received was friendly, helpful and honest, and that you recommend our services. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Anthony Jevens and his team at…

Anthony Jevens and his team at Jackson-stops Hale sold our home quickly and efficiently. But they did much more than that. They took all the worry and angst out of whole process. They found the right people at the right price in a very short space of time. They actually cared about me and my family and they went the extra mile constantly to make sure we were happy and informed every step of the way. We cannot recommend Anthony and his team highly enough. Thank you Anthony.

Ms · 21 September 2021

Agent replied · 13 June 2024

Dear Ms Maclure, we are grateful to you for leaving such a touching review of our Hale team, highlighting their professional and dedicated service. We will make sure your feedback reaches Anthony. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

From the moment Alan King came and did…

From the moment Alan King came and did the valuation, which was spot on, of my home Jackson-Stops got it right. All the team members involved came and looked round the house and the surrounding communal grounds, swimming pool and tennis courts, so as to give the best viewing possible to potential buyers. It took a week to sell my house and my buyers at the time were not even on the market but sold their house within 24 hours of making an offer on mine, also through Jackson-Stops. Chris was in touch regularly with updates and sorted out queries with all parties. We complete next week.

Nicola · 15 September 2021

Agent replied · 13 June 2024

Dear Nicola, we are delighted to hear such high praise for our Dorking team, thank you for sharing your experience and we wish you every happiness in future. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Above & beyond in a challenging situation

We live in the USA and initially rented our house in the UK through Jackson-Stops: we were delighted with their service in terms of professionalism, responsiveness, experience and level of expertise. However, with the pandemic affecting operations at so many levels, we decided for the fourth year of the rental to manage the property on our own. By the end of that year, we found ourselves in a difficult situation with our tenants once notice had been served. Despite having no obligation to help us, Paula, our initial letting agent, very kindly offered us some excellent advice on how to handle matters and then went on to facilitate the tenants' handover back to us without further upset. I couldn't have been more pleased with the way the matter was handled and would wholeheartedly recommend Paula and Jackson-Stops as straightforward, straight-speaking agents in whom you can safely place your trust.

Sue · 12 September 2021

Agent replied · 13 June 2024

Dear Sue, many thanks for sharing your experience of our Newmarket team, we are delighted to hear that Paula supported you with straight-talking professionalism and advice, particularly in your time of need. Best wishes from us all at Jackson-Stops.

5/5

Google

Janine has been our point of contact throughout our renting process. It has been a seamless and stress free experience thanks to her help! We highly recommend using Jackson-Stops in Wimbledon. A mention should also go to Harry from the team who took the time to transfer us between viewings on a busy day and provide us with helpful knowledge and guidance.

Tara · 25 August 2023

Agent replied · 20 June 2024

Dear Tara, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Karl was outstanding helping us sell…

Karl was outstanding helping us sell our family home over the past several months. He was friendly and well organised and made the normally very stressful process a lot smoother, always keeping us updated and chasing along the solicitors as much as he could. I would highly recommend and definitely use again. Thanks for all the help, super professional!

Paul · 4 November 2023

Agent replied · 13 June 2024

Dear Paul, what a great review - thank you - and it's heartening to hear of your positive experience with Karl at our Lancashire branch. With best wishes from everyone at Jackson-Stops.

5/5

Google

Janine Morse was really professional and kind to us. She listened to all of our requests and knew what we need. She understood what we wanted and was able to find a pet-friendly home. It was a pleasure to have her as our estate agent and we recommend her as an ideal estate agent and Jackson -Stops Wimbledon as an ideal real estate agency.

Sladjana · 21 June 2023

Agent replied · 20 June 2024

Dear Sladjana , Thank you for taking the time to leave a lovely review regarding Janine and the team. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Simple.. Professional... Successful.. What more could you want!

Fantastic service, simple process from start to finish. Lottie and the team were fantastic in both the sale and purchase of our new and old home. The purchase was not a straight forward due to complications with the new property but the communication between ourselves and the sellers were second to none!I would also like to note that the selling process was a piece of cake and with only a handful of selected and qualified prospects we had 4 viewings and two asking price offers in just 5 days. What more can you ask for.Thank you Lottie, Chris, Ed and the team. Looking forward to the next one.

Carl · 29 July 2021

Agent replied · 13 June 2024

Dear Carl, we're delighted to receive such a glowing review of our Newmarket team, reflecting their expertise on both the buying and selling side. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

House move from Reigate

we recently sold our house through Reigate branch. The whole team were super helpful, not only with sales related information, but with other contacts such as solicitors and removal companies. Chris and Pip Made a huge effort to ensure that our onward chain was aligned to our timescales, would highly recommend Kim and Mark.

Zeb · 12 February 2024

Agent replied · 13 June 2024

Dear Zeb, thanks so much for your review and we are delighted to hear that the whole team was super helpful and that you would highly recommend our services. With best wishes from everyone at Jackson-Stops.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson Stops's Google reviews

Questions about Jackson Stops London

How many reviews does Jackson Stops London have?

Jackson Stops's London office has 920 reviews across three platforms: 473 on Google, 1 on Facebook (across the whole business), 446 on Trustpilot (across the whole business).

What is Jackson Stops London's rating?

Jackson Stops London is rated 4.8 out of 5 across all 920 reviews, and 4.9 out of 5 on Google from 473 reviews.

Has Jackson Stops won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Platinum.

Where is Jackson Stops's London office?

Jackson Stops London, 17-21, Church Road, London, SW19 5DQ.

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