Trusted Agent profile · London
★★★★★
859 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Part of Jackson-Stops, see every office.
Jackson-Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 859 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJackson-Stops have yet again found us a tenant for our flat, under particularly challenging conditions. The team gave regular feedback and their market knowledge was excellent!PositiveProfessionalism
Dear Felicity, Thank you for your kind words regarding our Pimlico office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotVery efficient
Very efficient, responsive, helpful and professional
Dear Si, thank you for taking the time to leave a review and we're delighted that you felt your experience with Jackson-Stops was very efficient, responsive, helpful and professional. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExcellent
Excellent, friendly and professional service. Always available when needed and providing appropriate advice where needed Highly recommended !
Hi Arnold, thank you for taking the time to review your experience with Jackson-Stops and we are pleased that you felt you received an excellent, friendly and personal service, and that you would recommend us. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotGreat team
Great team, smooth transactionThanks again
Dear Adrian, thanks for your review! With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotWe viewed a house through Jackson-Stops…
We viewed a house through Jackson-Stops and were very happy with the service we received. Always efficient and courteous and they kept us up-to-date at all times.
We really appreciate your feedback, thank you!
5/5
TrustpilotTop agency!
As a company that uses estate agents frequently for residential sales we can confirm Jackson-Stops stand out. Height of professionalism and they get the job done!
Many thanks for highlighting our professionalism and effectiveness, best wishes from us all at Jackson-Stops.
5/5
GoogleWe found a flat with William at the Jackson-Stops Pimlico Westminster Office. He took the pressure off our situation with having just relocated to London from overseas. William, and the rest of the team, provided very timely, knowledgeable, and personal service.
5/5
GoogleI would recommend Jackson and Stops Pimlico without reservation. Will Dodds could not have been more helpful. Throughout our search for a rental property he was reliable, honest and helped us get a great deal on a beautiful flat. Many thanks.
5/5
GoogleThe lettings team at Jackson-Stops Pimlico are first-rate. They pay attention to detail when finding a tenant and, most importantly, look after you extremely well once the tenancy is secured through the property management team. We have used other agents when letting our property and they are very poor by comparison - so we will always turn to Jackson-Stops first.
5/5
TrustpilotPurchase
Having recently purchased through Jackson Stops, I found the team very friendly & professional and I would not hesitate to recomend for sales or purchase.
Dear Sanj, thank you for your five star review and feedback. We wish you every happiness in your new home. Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotExcellent Agency
We were given valuable advice and excellent service throughout the sale and marketing of our cottage
Hi Sophie, it's very good to hear that you felt the advice you received from Jackson-Stops was valuable, and that the service was excellent. Thank you for taking the time to leave a review. Best wishes from us all at Jackson-Stops.
1/5
TrustpilotPoor negotiators
Poor negotiators, more for buyers than sellers as only after the commission which is high. Placed a family barn on the market & they won with high value then drop 7% after a year not selling then another 3% for good measure, whilst issuing buyer demands for un needed repairs etc-still unsold and the owner, my widow stressed. Avoid.
5/5
Googlenice agent professional service fair price
Dear Bowen,Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have both bought and sold through this office. The team are the go-to agents for Pimlico Grid. Professional knowledgeable and friendly.
Dear Andrew, Thank you so much for the fantastic feedback, the team at Pimlico are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Marilyn Plews Customer Relations Team
5/5
GoogleThe best, most courteous letting agents I've dealt with so far! A pleasant experience throughout, from arranging to view the flat to collecting the keys. Thank you for your help Paddy.
Thank you Andrei, it was a pleasure to work with you. I hope you enjoy your new home. Kind regards, Paddy
5/5
TrustpilotA very professional service supporting…
A very professional service supporting both my sale and purchase . Would recommend.
Hi Robert, thanks for taking the time to leave a positive review for us - it really does help others to see that you received a very professional service. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotVery helpful
Very helpful , professional and proactive
Dear Ian, thank you taking the time to leave a review about the service you received. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotFantastic
Fantastic. The best estate agents for properties in Dorset. Very professional and efficient service throughout.
Dear Hannah, thank you for such a gracious review of our services. Best wishes from us all at Jackson-Stops.
5/5
GoogleMillie helped me secure my first flat in London, in terms of negotiating rent and preparing paperwork. She responses fast and she’s always cheerful! :) Its a lovely flat and I’m very happy with JS’s service.
5/5
TrustpilotFantastic service
My experience with Jackson-Stops has been great. Very efficient and friendly. Both Paula and Jodie been fantastic. Thank you.
Dear Liesel, thank you for your lovely review. Best wishes from us all at Jackson-Stops.
5/5
GoogleHarry, Rob and the rest of the team provided a very Friendly and Professional service in regards to the sale of our flat in Pimlico in these difficult times. Their knowledge of the local market was exceptional and we cant thank them enough for guiding us through the process.PositiveResponsiveness, Professionalism
5/5
GoogleGreat renting experience with Jackson Stops. Professional and friendly team and who were always quick to sort out any issues or maintenance.
Dear Poppy, We appreciate you taking the time to submit your review regarding the service you received from our Pimlico Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleI rented a flat in Pimlico through Jackson-Stops and cannot recommend them enough. Very professional and efficient service, yet also with the personal touches that separate Jackson-Stops from larger agencies, more corporate agencies. Harriet in particular personifies these traits of the agency. Very happy with the overall service received.PositiveProfessionalism
5/5
GoogleGreat experience renting with Jackson Stops, would definitely go back in the future. The whole team is very professional and helpful.
Dear Annie, We are really pleased to read your positive review regarding the service from our Pimlico Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Sam Farnan Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jackson-Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jackson-Stops Pimlico and Westminster won Gold in The Trusted Agent 2026 awards.
