Trusted Agent profile · London
★★★★★
859 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Part of Jackson-Stops, see every office.
Jackson-Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 859 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSuper responsive to emails, messages, and phone calls! Very helpful to get the process moving fast!
Dear Abbie, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotFrom the beginning of the process to…
From the beginning of the process to the last minute Jackson-Stops company was very helpful and responsive.
Dear Jamal, thank you for leaving us your five star review and feedback. Best wishes from us all at Jackson-Stops.
5/5
GoogleHad a great experience with Jackson Stops when we were looking to rent. Will Dodds helped us through the process which went smoothly. I couldn't recommend him and the agency enough!
1/5
TrustpilotUnderhand
Rented with them for just over a year - left the place in better condition that received but still received a large bill for professional cleaning. Incidentally some of the charges they leived throughout the process have now been made outlawed I belive which should tell you something about their integrity!
5/5
GoogleJackson-Stops provided a very good service in our flat search, were very helpful and made every step of the process clear, I definitely recommend!
Thank you Arnaud, it was a pleasure to help you find a new home so quickly.
5/5
TrustpilotVery Professional
Very good communication and considerate regarding Covid precautions. Timely viewings scheduled over a short time frame.
Dear Heather, thanks for highlighting our communication skills and punctuality, best wishes from us all at Jackson-Stops.
5/5
TrustpilotWent to view a Flat with Val
Went to view a Flat with Val, she was on time and ready to greet us upon arrival. Very informative and professional throughout the viewing. She was not at all pushy and stood out from some of the other Estate Agents I have used recently. I would recommend based on my experiences so far.
5/5
GoogleAlex at Jackson Stops was so helpful in finding the right tenant for me as I live abroad. The communication and service level were excellent. I have no hesitation to recommend her and her team at jackson Stops!!PositiveProfessionalism
5/5
GoogleDaisy at Jackson Stops is knowledgable, professional and extremely helpful. She knows the Pimlico area like the back of her hand and is keen to go the extra mile for her clients. 5 stars!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBrilliant service
Brilliant service, thanks very much @nathan. We love our new home.
Glad to hear it Luca, thanks for your review!
5/5
TrustpilotWe sold our house through Jackson Stops…
We sold our house through Jackson Stops whilst simultaneously buying a new place they were the agent for. We found them to be organised, friendly and professional. Sound, calm advice from Richard. We got the result we wanted in both transactions and would unhesitatingly recommend them to anyone.
5/5
TrustpilotStaff was very friendly and helpful…
Staff was very friendly and helpful throughout the whole process!
Thanks Sean, we're glad to have helped!
5/5
GoogleWilliam and Caroline have gone above and beyond to firstly find the incredible flat in Pimlico and for the efficient response to requests for contacts of handymen and moving us in. Thank you very much!PositiveProfessionalism
5/5
GoogleJackson Stops Pimlico helped a complex deal to go through with the minimum of fuss over a long period during Covid. They went the extra mile to ensure matters were dealt with including post completion.PositiveResponsiveness
5/5
GoogleGreat service and super responsive - would use again.
Dear George, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleWe recently bought a property using @Clarissa Haynes at Jackson-Stops. Super efficient, very helpful and was able to push the purchase through. Would recommend.
5/5
TrustpilotExcellent
Excellent, on the ball. Can’t fault Nathan’s attention to detail.
Thanks Andrea, we'll make sure your review reaches Nathan. Best wishes from us all, in particular our Burford branch.
5/5
GoogleWorking with Will at Jackson Stops on my rental property was a very good experience - he was very responsive and helped to get to a good outcome that the landlord & I were both happy with in negotiations. Thanks!
5/5
GoogleRob & his team were professional and a pleasure to deal with.
Dear Anna, We are delighted to read that our Pimlico Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
2/5
TrustpilotA bitter ending...
A bitter ending to what started out as a good experience. At the end of the lease agreement, JacksonStops only acted in favour of the LandLord, could not get their figures correct and left me having to recover monies directly with the landlord.
5/5
GoogleJackson Stops has during many years been very helpful in letting my property and lately also in selling. Very friendly and professional staff and I couldn’t recommend them more highly. Top marks.
5/5
GoogleJames, Harry and the Team at Jackson-Stops have been super helpful with the purchase of my flat in Pimlico - they come highly recommended. Nice and simple at every step along the way. Thanks for the help, looking forward to moving in.
4/5
TrustpilotReview Fenn House
Jackson-Stops were efficient and effective in positioning our property appropriately in the market, accurate in identifying the provisional sale price, coping with the unusual aspects of our sale and remained very professional throughout. All queries were answered promptly and support was gratefully received
5/5
GoogleThanks to the professionalism and good disposition of Harriet Devonald it was possible to finish in a very short time with the necessary paperwork to rent the apartment I was looking for. Electronic procedures have saved us a lot of time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jackson-Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jackson-Stops Pimlico and Westminster won Gold in The Trusted Agent 2026 awards.
