Trusted Agent profile · London
★★★★★
859 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Part of Jackson-Stops, see every office.
Jackson-Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 859 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProblem with Bolier sorted
Loren Pogue sorted out problem with boiler on our rental flat. The work was done speedily and we were very grateful.
Dear Robert, we are pleased to hear that the issue you had with your rental property was resolved speedily, and thank you for leaving a review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotEmily Wilson
Emily Once again I would like to thank you for the sterling effort you put into securing exchange of contracts in our sale and purchase. Your help and assistance has and continues to be first class. We also enjoyed your glass of champagne 😊.
Dear Susan, thank you for your 'first class' review of Emily at our Truro branch. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
5/5
GoogleWill Dodds was a fantastic letting agent and made the whole process really smooth. We’re really pleased with the flat and Jackson-Stops’ service, would definitely recommend.PositiveResponsiveness, Professionalism
5/5
GoogleGreat experience buying our first home from Jackson-Stops. We were first time buyers and Rob was always constructive and helpful in getting over all the hurdles and securing a swift exchange.
5/5
GoogleBig thanks to Harry and the team, with special mention of Bryony. Managed to complete our sale and onward purchase before the stamp duty holiday.PositiveQuality, Professionalism
1/5
TrustpilotWould have been nice to actually view the property!
We sat outside the property for 40 minutes waiting for the agent to show up, which she never did. When we finally got through to the office on the phone the agent who was meant to be showing us the property simply told us she had forgotten about us, with no apology offered - just a 'Can we do it another time, I can't leave the office now anyway.' A complete disregard for our time! Wholly unprofessional, and we aren't surprised that the landlords have been struggling to rent the property if the agent can't actually be bothered to turn up to viewings! We will be avoiding Jackson-Stops like the plague - and would advise any landlords to think twice before using their services!
5/5
GoogleI have just bought a property through Jackson-Stops Pimlico. The transaction was largely run by Hamish Gibson who was fantastic throughout. Couldn't recommend them highly enough.
Dear Jack Keats, It’s great to hear that you have had a brilliant experience with our Pimlico & Westminster office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank William so much, he is always there to help and responsive for all questions I have.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotWhat a bunch of unprofessional…
What a bunch of unprofessional individuals.......cheated out of a purchase by being bamboozled with a £10 thousand pound non refundable fee to open an " offer".....which according to one director was "normal" and Richard Addington as "never had any before....."....AVOID THIS FRANCHISE AT ALL COSTS....
Dear David, we’re sorry to see your review. Your feedback is important, please email further details to social.media@jackson-stops.co.uk so that we can investigate this. Thank you, Jo from Jackson-Stops
5/5
TrustpilotJackson-Stops - Period Property Specialists
Jackson-Stops have been instrumental in the sale of our period Grade II listed property - their knowledge and experience of specialist properties was key. Supportive, excellent communication and always there at every stage of the sale process, i cannot recommend them enough.
Jackson-Stops acts on behalf of the owners of houses of all shapes and sizes, but we are particularly proud of our heritage selling period buildings of architectural or historic interest.Thank you for sharing your experience of Jackson-Stops. Best wishes from us all.
5/5
GoogleExcellent service from Harry, Rob and the team who were tenacious and efficient in getting through the sale of our flat last year. Would highly recommend.
5/5
TrustpilotHighly recommended
Jackson-Stops have been fabulous from start to finish, communicative & helpful at every juncture. I wouldn’t hesitate to use their services again in the future.
Dear Matt, it's lovely to know that the service you received was fabulous from start to finish, and thank you for taking the time to leave a review. With best wishes from us all at Jackson-Stops.
5/5
GoogleRenting a flat with J-S Pimlico starting in 2021. The agent (William) was extremely helpful when we were looking for suitable flats, and gave very useful and realistic advice. By far the best of the agents we encountered, having tried with several other lettings agencies in the area. We're very much enjoying living in the flat, due in no small part to his efforts.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotReally disorganised at every level
Really disorganised at every level. Repeatedly contacted with the same queries from different colleagues, they didn't log information, we weren't kept in the loop at all. On top of that very unapologetic about their lack of coordination. Will never use again.
We're really sorry to see your review and would like to get to the bottom of this. Please could you share branch details to social.media@jackson-stops.co.uk so that we can look into this for you? Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotLoren Pogue has recently taken over…
Loren Pogue has recently taken over managing our property. Her communications have been timely and taken care of our concerns immediately.
Dear Susanna, thank you for your review and we're pleased to know that communication was timely. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExceptional highly recommended estate agents
James and Ria gave me an exceptional service with selling successfully. Huge experience and knowledge, friendly and ultra helpful. Totally trustworthy and I can highly recommend them! Thank you so much, Ali
Dear Ali, thank you for taking the time to leave a review for Ria and James at Jackson-Stops North Devon, and we are delighted to hear your positive views. With best wishes from all of us at Jackson-Stops.
5/5
GoogleSmooth process with these guys to rent my daughter's flat in Pimlico. Changed to this office and firm after bad experience elsewhere. Happy we did.
Dear Paul Collins, It’s great to hear that you have had a brilliant experience with our Pimlico & Westminster office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a great experience dealing with Jackson-Stops. William was very helpful throughout the process of finding us a property fast within the budget.PositiveQuality, Professionalism
5/5
GoogleJackson Stops Pimlico are brilliant people. Highly recommended. Harry and Alexander are both stars of the Pimlico property scene, I would definitely use again.
Dear Alan Godison, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDaisy was so efficient and helpful. Very prompt responses and went out of her way to assist me!
5/5
GoogleWill Dodds was excellent, very helpful indeed and incredibly personable. Couldn't rate the service he provided more highly
5/5
TrustpilotA pleasurable experience.
We were fortunate enough to have the expertise of Philip, Kate and Virginia when buying our house, they are friendly, efficient and knowledgeable making the whole experience a pleasure from start to finish.
Hi Henry, we are pleased that you experienced a friendly, efficient and knowledgeable service from Jackson-Stops, and thank you for taking the time to leave a review. Best wishes from us all at Jackson-Stops.
1/5
TrustpilotPushy and rude
Apart from being 45 minutes late (they had forgotten about me) to a viewing I had arranged the day before. The follow up phonecall from a lady was awful. She was so pushy and arsey in trying to get me to make an offer, and was really rude when I wouldn’t give her personal details she was asking for. She kept saying she was old fashioned and thinks certain things should be done in a certain way, but if you ask me she should be saying she’s out of date. Complete lack of customer service. I was still keeping the house as an option if we changed our minds, however I have binned the brochure and will definitely not be making an offer thanks to this woman completely putting me off. It just confirmed even further that anything to do with this house is just hassle!
5/5
GoogleI recently purchased a flat through Jackson Stops in Pimlico. The negotiators were most helpful, professional and deeply courteous at all times. I would recommend them highly to anyone looking to buy or sell in the area.PositiveResponsiveness, Quality, Professionalism, Value
Dear Timothy, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Marilyn Plews Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jackson-Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jackson-Stops Pimlico and Westminster won Gold in The Trusted Agent 2026 awards.
